Why Choose Us

At Nemours, we promise to do whatever it takes to treat every child as if they were our own. When your child comes to Nemours, we know you’re placing your trust in us. This trust—and our dedication to improving the health of your child—is what inspires us to provide exceptional care and the most satisfying experience possible. And our mission and values speak to everything we do.

Achieving excellence as a children’s health system is a team effort. We work together—across specialties, clinics, and hospitals—to give your child care that's among the safest, most caring and compassionate. And this isn’t just us saying that. We rigorously measure and compare our results to other pediatric health care providers across the country.

Here at Nemours, we're dedicated to listening to you and doing whatever it takes to keep getting better. We welcome your questions and feedback and encourage you to join us in our efforts to provide the highest quality care for your child.

Leading the Way in Providing Outstanding Care

Quality health care can be described as, “doing the right thing, at the right time, in the right way—and having the best possible results,” according to the U.S. Dept. of Health and Human Services’ Agency for Healthcare Research and Quality. And we couldn’t agree more. At Nemours, that’s our goal every day.

We’re able to look at how we’re doing by tracking and analyzing information about our patients’ “outcomes” — that is, how our care affects the children we treat. We’re proud to say we’re doing better than the national average in many of our specialties and processes.

And we’re always looking for new ways to improve on how we do things. It's part of our promise to provide outstanding care and to achieve the very best outcomes we can for your child.

_^>>See the Results of Our Quality & Safety Efforts

Listening to Patient-Families Delivers High Satisfaction Ratings

At Nemours, we consider you the most important member of your child’s care team. We truly care about what you think and how you feel—and are committed to always being collaborative, respectful, and compassionate.

And we listen to you. One of the ways we ask for your feedback is through satisfaction surveys conducted by Press Ganey (a research firm that surveys patient-families from more than 7,000 health care organizations). Press Ganey helps us measure our performance in relationship to other pediatric health care providers—and this enables us to identify ways that we can improve your family’s experience.

Our listening and follow-through is making a difference. Survey results from our medical practices in 2010 place Nemours in the top 20% of pediatric health care providers in key satisfaction areas.

_^>>See Our Satisfaction Ratings and What Patient-Families Say About Us

Recognition for Keeping Our Promise to Parents and Children

Every parent wants the best for their child. We work hard to provide excellent care for kids—and people are noticing. Keeping our promise to do whatever it takes has earned Nemours a place among the most respected pediatric health care systems in the nation.

An impressive 151 of our physicians are listed as “Best Doctors in America®”—a claim only 5% of physicians in the country can make. Our medical specialty care also received nine "Best Awards" in the 2011-2012 U.S. News & World Report edition of “Best Children’s Hospitals.”

_^>>See Our Awards and Recognition