Mariane Stefano serves Nemours Children’s Health System as Senior Vice President and Chief Experience Officer responsible for making sure every aspect of Nemours multistate, complex delivery system consistently meets patient and family needs and operationalizes the patient experience mission. She provides strategic leadership in designing, implementing and driving all service excellence initiatives throughout the organization's multiple operating sites in the Delaware Valley and Florida.
Mrs. Stefano was appointed to Vice President, Service and Operational Excellence for the Nemours Enterprise in 2012. In this role, she also served as the Nemours Enterprise Leader for Continuous Improvement, with direct responsibility for implementation of strategic improvement methodology and practices to support Nemours’ Continuous Improvement philosophy and management system. She leads these efforts today as Chief Experience Officer in addition to ensuring Nemours' commitment to service excellence is held to the highest standards.
She joined Nemours in 1992 as Director of the Ambulatory Care Center at Nemours/Alfred I. duPont Hospital for Children. She was subsequently promoted to positions of progressive responsibility, including Associate Administrator and Practice Administrator for the Nemours physician practice in the Delaware Valley. She is a fellow of the American College of Healthcare Executives and a member of the Healthcare Leadership Network of the Delaware Valley, and the Association for Patient Experience. Mariane is a board member of the Kennett Square YMCA in Pennsylvania and has also served on the Ronald McDonald House of Delaware Board of Directors.
Born in Wilmington, Del., Mariane Stefano, FACHE, received her nursing degree from the University of Delaware and earned an MBA from Marshall University in Huntington, W.Va. Prior to joining Nemours, she was Director of Diagnostic Services at St. Francis Hospital in Wilmington.
She lives in Chadds Ford, Pa., with her husband, Dr. John Stefano. They have two grown children — Brian and Megan — and two dogs. She maintains a healthy work-life balance by heading to the beach, boating and gardening.