Neonatal Intensive Care Unit (NICU)

At Nemours, we promise to do whatever it takes to treat children as we would our own. When your child comes to Nemours, we know you’re placing your trust in us. This trust and our dedication to improving the health of your child is what inspires us to provide exceptional care and the most satisfying experience possible.

Patient Satisfaction

In the Words of Our Families

We believe that your thoughts and feedback about your family's experience with Nemours are integral to helping us continue to improve our care. Here are some of the personal testimonials we’ve received from parents like you:

"It surprised me and my family how nice, professional, respectful and caring everyone was. You don't see that from other facilities in the health profession. Thank you to my NICU nurse for the hugs and gentle hand when in time in need."


"The nurses always took wonderful care of my daughter. They helped me with temperature, diaper change, bathing and breast-feeding."


"I'm grateful for the NICU staff and overall everything about the hospital. You all helped my daughter, and you are reason she is still living. And thank you for the support you gave me and her father through that hard time."


"Thank you for caring for my child when he needed it. We had an unforgettable experience, and we were extremely happy with how we were treated."


"Our experience at [Nemours/Alfred I. duPont Hospital for Children] was amazing. Unfortunately, we needed to be there, but our time there was the best it could be; professional and compassionate, the level of care our son received was top-notch. Thank you!"


"Physicians show concern for my child and try to understand what's going on with her — showed concern for how I felt as a parent and my confidence in taking care of my child after discharge."


"All staff was kind and introduced themselves to me. They knocked before coming in room if I was breast-feeding. They work together as a team. They seemed to care about me and my child. I cannot say enough about my experience at the NICU. The support and encouragement I had was wonderful. The concern they had for me as well as my baby was above and beyond."


"The 'care team' approach was wonderful. Those nurses made us feel at home and part of his care."


"Our NICU nurse was great at teaching us what to do at home. Having us practice made us feel prepared to go home."