To help you understand everything about your child’s care, we offer language interpretation services (including American Sign Language) upon request.
When you make an appointment, let your patient representative know if you need an interpreter. Depending on the need and availability, we will either arrange to have an interpreter here in person for your visit, or an interpreter on the telephone who speaks your language — free of charge.
Phone Interpreter Service
Our phone interpreter service is available in almost every language — 24 hours a day, 7 days a week for both inpatients (staying in the hospital) and outpatients (coming in for an appointment or procedure then going home). This service allows caregivers to speak to you and your child through an interpreter on the telephone. Any of our caregivers can help you connect to this service whenever your child needs our care.
American Sign Language
We also meet the communication needs for children with hearing loss and their families. When you make an appointment for an outpatient visit (like a specialty care visit) please let your patient representative know if you need American Sign Language (ASL) interpretation. We will provide assistance through an interpreter, or though video interpretation services.
Nemours Children's Hospital, Lake Nona
Patient- & Family-Centered Care
Phone: (407) 567-4000
Hearing impaired (TDD): Dial 711 in hospital, (800) 955-8771 (outside of hospital)
Nemours Children’s Clinics in Downtown Orlando and Lake Mary
Monday–Friday: 8 a.m. to 5 p.m.
Phone: (407) 650-7000
Fax: (407) 650-7016