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Cardiac Center
Nursing Managers: Wilma Berends, RN & Barbara Sands, RN
The Nemours Cardiac Center (NCC) provides comprehensive care for infants, children, and adolescents with cardiac, thoracic and vascular disease. The Cardiac Center provides patient care, performs research, and educates and trains health care professionals consistent with the Mission, Vision, and Values of the Nemours Foundation.
CICU Standards of Excellence
RESPECT
- Maintain a professional attitude
- Treat each other with dignity and fairness
EXCEL
- Ensure highest standard of practice
- Practice evidence based medicine
- Build a culture of trust
SERVE
- Work as a team
- Remain unified through high acuity
- Stay attuned to patient and family needs
HONOR
- Maintain personal and professional accountability
- Maintain high standards of quality and safety performance
LEARN
- Educate our staff to work independently and effectively
- Encourage participation in rounds, lectures, journal clubs, and conferences
2B Cardiac Step Down - Standards of Excellence
WHEN I COME TO WORK I EXPECT MY COWORKERS TO:
- Be on time and ready for work
- Act professionally
- Be respectful of co-workers with different opinions and “ways of doing things”
- Work together as a team – help co-workers without being asked
- Do what is expected of them – complete jobs/tasks and help those with heavier assignments
- Provide the best nursing care that they can for their patients
- Be pleasant
- Maintain a sense of humor
- Not call out sick habitually- leaving staffing short
WHEN WE HAVE A PROBLEM I EXPECT MY COWORKERS TO:
- Resolve work and personal issues privately
- Discuss the issues with the people involved respectfully and professionally
- Listen to all sides of a conflict and resolve them in a professional manner
- Pitch in and help out
- Stick up for each other and back each other up
Respect
- The efforts of our colleges to improve our unit and the quality of care given to our patients
- The fears, concerns and dignity of our patients
Honor
- Our commitment to provide quality nursing care to our patients and families
Serve
- Our patients and families with appropriate nursing care regarding age, gender and cultural backgrounds
Learn
- From each other’s experiences-be they positive or negative
Trust
- That we are willing to work as a team
Excel
- In creating and environment of care of which we are collectively proud of
