Tuesday, October 7, 2008

For Kids...For Teens...For Parents...
Gastroenterology & Nutrition Fellowship
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Fellow Responsibilities

The division cares for a large number of inpatient and outpatient cases, and is well staffed by attendings, as well as advanced practice nurses and pediatric residents. The Fellow will participate in all aspects of inpatient and outpatient care.

General Comments: As a Fellow in our program, you will be a representative of a service, which is well-respected for excellence in patient care, education and academic pursuits. It is imperative that we all maintain professionalism at all times. The service can be very busy and the patients, parents, or staff that we encounter are stressed. The most common complaint that patient and personnel relations receive from families and other staff members, respectively, is that a particular staff member (nurse, resident, fellow, attending) did not act in a courteous or respectful manner, rather than having committed a management error. If the situation is particularly inflammatory, it is best to discuss the situation with the attending and let the attending help diffuse the situation.

Answer pages promptly. Prolonged or frequent delays in answering pages are unacceptable for good patient care. If you cannot answer a page due to a procedure, try and have someone answer for you and take a message.

In your interaction with patients and their families, strive to “listen” and be empathetic as best you can. Always provide ample opportunity for the patient and the parents to ask questions. The other common complaints by patients and their families are that the medical staff “does not listen”, “does not understand”, or does not explain the problem or answer the questions that patients and their families have.

 
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