Contact Us

+1 (302) 651-4993

Hours: 8 a.m. to 5 p.m.
Eastern Time (New York),
Monday through Friday

Email: internationalmedicine
@nemours.org

Information Request Form:

Complete our online form to learn more about international patient options.
Go to Our International Medicine Contact Form »


Meet Our Team »

How We Approach Care

Expert Care With Heart

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Highly Specialized Care

Our fetal diagnostic testing provides a comprehensive, interdisciplinary assessment of fetal abnormalities. Watch Now »

Life Changing Care

Children tell stories about receiving life-changing organ transplants at Nemours/Alfred I. duPont Hospital for Children.
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Contact Us & FAQs

International Medicine Program

Contact Information

Our dedicated international medicine team is here to help. Here are some of the ways you can ask us questions or share information about your child’s care:

Phone: +1 (302) 651-4993
Fax: +1 (302) 651-4055
Email: internationalmedicine@nemours.org
Postal Address:
International Medicine Program Office
1600 Rockland Road, Wilmington, DE 19803  USA


Go to Our International Medicine Contact Form »

Meet Our International Medicine Team

Maggie Lynch, BSN, MBA, RN

Maggie Veloski, BSN, MBA, RN

Program Manager, Nemours International Medicine

Maggie Veloski is a registered nurse who has been with Nemours for nearly 10 years. She is the manager of the International Medicine program and provides care coordination for patients around the globe. Veloski facilitates communication between physicians and families, and she follows each patient from the point of initial contact through follow-up care, including meeting every patient and their family at the front door for their first visit to Nemours/Alfred I. duPont Hospital for Children. She is also responsible for the operations of the International Medicine Department, coordinating communication between all affiliate departments, providing outreach education on international medicine, and aiding to build relationships with referring organizations. Veloski earned her bachelor’s degree in nursing from The Pennsylvania State University and her master’s degree in business administration with a focus on health administration from the University of Scranton.


Ahmad Bani-Hani, MD, FAAP, FACS

Assistant Medical Director, Nemours International Medicine

Dr. Bani-Hani is an Associate Professor of Urology and Pediatrics at Sidney Kimmel Medical school-Thomas Jefferson University and the site director for residency training for both Thomas Jefferson University in Philadelphia and Cooper Medical School, New Jersey. He completed a urology residency at the Mayo Clinic, Rochester, Minn., in 2006 and a fellowship in pediatric urology at the Riley Children’s Hospital at the University of Indiana in 2008. He joined Nemours/Alfred I. duPont Hospital for Children as an attending pediatric urologist in 2008. Dr. Bani-Hani is board- certified by the American Board of Urology with subspecialty board certification in pediatric urology. He is a fellow of the American Academy of Pediatrics, American College of Surgeons and Society for Pediatric Urology. His clinical interests include urinary tract reconstruction for neurogenic bladder and bowel, complex hypospadias repair, congenital adrenal hyperplasia, endourology/stone disease, adolescent varicoceles and robotic reconstructive procedures.


Damaris Perez

Financial Coordinator, Nemours International Medicine

Damaris Perez joined Nemours/Alfred I. duPont Hospital for Children in 2005 as a financial counselor. She has extensive knowledge and experience in patient access, account resolution, finance and other areas. Perez is dual-certified through the American Association of Healthcare Administrative Management® as a Certified Revenue Cycle Specialist-Institutional (CRCS) and a CRCS-Professional. These credentials assure our patients that she has extensive knowledge of the steps needed to assist them with registration, access to care and billing. She is also a Certified Professional Coder-Hospital (the highest standard for medical coding in hospitals).

Frequently Asked Questions

 
Appointment Process
How do I make an appointment? 

Our international medicine team helps patient families with appointments. There are a few steps to complete before we can schedule appointment dates and times. The first is, parents must fill out the international medicine contact form, and also translate and provide medical records. Our team will then work with Nemours doctors to determine the most appropriate physician and treatment plan, and determine when an appointment might be scheduled.

Do I need a referral from a physician?

A physician referral is not necessary to set up an appointment for your child at Nemours.

 
Medical Records
How should I send my child’s medical records?

You can send your child’s medical records to Nemours via email, FedEx, postal service or even fax.
Email: internationalmedicine@nemours.org
Fax: +1 (302) 651-4055
Postal Address: Attention: International Medicine Program Office
1600 Rockland Road, Wilmington, DE 19803 USA

Can I send medical documents written in other languages?

Medical records must be provided in English. Medical record translation is a patient’s responsibility. You can send us records already translated, or we’re happy to arrange to send it out for translation at your cost.

 
Travel & Accommodations
Where can I stay while receiving care at Nemours?

Our international medicine and concierge teams can help your family arrange your visit, including transportation, hotels and long-term accommodation options (some locations allow parents to sleep in the hospital room overnight). Some Nemours locations have a Ronald McDonald House for families so they can stay close to their hospitalized child at little or no cost.

Can your office write a letter for us so we can apply for a visa?

Although Nemours doesn’t issue visas, we can provide these types of letters and paperwork when required.

 
Financial Services
What is the cost of care at Nemours?

We will provide you a cost estimate based on the personalized treatment plan developed for your child’s conditions. The cost estimate is free and does not require you to pay the estimate up front. It is an estimated guess of what your child’s treatment will cost, and it is not a guarantee. After we send you the cost estimate via email, you are able to accept or reject the offer by a certain time period that will be determined by a member of our team.

Will my insurance cover the cost of services at Nemours?

Nemours contracts with international insurers. Our dedicated international medicine team can assist you with insurance questions and other financial services before, during and after your visit.

 
About Nemours Children’s Health System
What is Nemours Children’s Health System?

Nemours is committed to improving the health of children. As a nonprofit children’s health organization, we consider the health of every child to be a sacred trust. And we provide culturally appropriate care for kids and families who travel to our locations from outside the United States.

Learn More About Nemours »

Where is Nemours located?

Nemours offers family-centered care in our children's hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida.