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We talked to parents and listened to children to find out what they would wish for most in a hospital. We asked our caregivers what would help them continue to deliver the very best care. These thoughts and ideas helped inspire the design of what is now our new space — an environment to promote physical, emotional and spiritual healing of children.
We've created a children's hospital like no other in the region, giving our patients and families the promise of even better days to come.
The last thing you need when your child’s sick is stress. That’s why our family-friendly hospital is set amid a beautiful park-like setting of oaks and green lawns. Our free valet parking and concierge services make the experience even more convenient for families. We want to ensure that every aspect of your time with us is as comfortable as possible.
Located on the first floor, in the Anthony N. Fusco, Sr. Atrium, the Welcome Center is here to serve you in every way possible — providing general hospital information, building maps and directions, as well as information on local amenities you may need during your stay.
The Welcome Center can also provide family and visitor badges, which are required to visit an inpatient (a child staying at the hospital). Everyone 16 years old and over who enters an inpatient care unit must wear a badge for the duration of their visit. Please bring photo identification to assist with the badging process.
Also stationed within the Welcome Center are members of our Patient Relations team and Family Ambassadors, who are available to offer a safe, confidential place for you to voice any complaints, concerns or compliments you may have while you’re here.
Spending time surrounded by natural beauty is an important part of healing the body, mind and spirit. The duPont Hospital for Children is nestled among gorgeous oaks and a lush lawn that invites cartwheels and child’s play or quiet respite. We also recently created a labyrinth near the Emergency entrance as a place for contemplation.
Located outside the Outpatient Entrance, our outdoor playground is a safe, fully accessible place for kids to run, play and climb. Kids of all ages are welcome, but must be accompanied by an adult at all times.
If you can’t make it out to the hospital grounds, enjoy one of our outdoor courtyards found on each floor. For patient safety, these areas are only opened under nurses’ supervision — just ask your child’s nurse if a particular courtyard is open for use.
We believe spending time surrounded by natural beauty is an important part of healing the body, mind and spirit. The Healing Garden provides a beautiful, quiet space away from the intensity of the patient care environment. The garden, located by the Pediatric Intensive Care Unit (PICU) on the second floor, has a water feature, walking path, sculptures, seating, shade trees and native plants, a mosaic wall and decorative stone paving. Open 24 hours every day, the garden is available for use by everyone — outpatients, inpatients, family members, visitors and hospital Associates. Food and drinks are not permitted in the Healing Garden.
The Discovery Zone Presented by DuPont provides an experience like no other. It consists of five interactive bays that function independently, but combine visually to create a single landscape that brings Nemours’ history, nature and creativity to the space. Located on the first floor (next to the Anthony N. Fusco, Sr. Atrium inside the Hospital Entrance), this unique interactive feature is on a 60-foot curved wall, opposite the Abessinio Gift Shop and the Nemours Safety and Wellness Store.
Located on the third floor
Hours: Monday–Friday, 10 a.m. to 8 p.m.; Weekends, 11 a.m. to 5 p.m.
The Child Life Activity Center, staffed by trained Child Life specialists and technicians, as well as volunteers, is an activity area for kids staying with us overnight. It’s a place where kids of all ages can just be kids. (Siblings and children under the age of 10 must be accompanied by an adult while they play.)
Our waiting areas and inpatient unit areas have been designed to be as kid-friendly as possible. Many areas have activities, books, magazines and/or KINfolk computers (with games and activities) to help keep your child occupied.
If your child needs to stay overnight,a playroom is located on each unit.
We offer many healthy, affordable and convenient places to eat a meal with your family or grab a snack to go. All of our eateries accept cash and the following credit cards: Visa®, MasterCard®, Discover® and American Express®.
Located on the ground floor (next to the Anthony N. Fusco, Sr. Atrium inside the Hospital Entrance).
Breakfast: 6:45–10:30 a.m.
Lunch: 11 a.m. to 4:30 p.m.
Dinner: 5–7:15 p.m.
Weekends and Holidays
Breakfast: 7–10:30 a.m.
Lunch: 11 a.m. to 4:30 p.m.
Dinner: 5–6:45 p.m.
Microwave and vending machines open all day, every day
Come relax, refuel and recharge at the hospital’s Sodexo Dining Area, where our executive chef prepares delicious, healthy meals using organic, seasonal and locally-sourced food whenever possible.
The Sodexo Dinina Area is an eco-friendly, sustainable operation that uses less non-recyclable Styrofoam and utensils, and composts food scraps to nurture our on-site gardens.
Located on the first floor, just off of the Anthony N. Fusco, Sr. Atrium (inside the Hospital Entrance)
Hours: Open 24 hours/day
The menu includes a variety of breakfast and lunch items such as hot breakfast sandwiches, salads, soups, sandwiches, coffee and hand-dipped low-fat frozen yogurt.
Located in the Outpatient Lobby (inside the Outpatient Entrance)
Hours: Monday–Friday, 7 a.m. to 6 p.m.
The Jazzman’s Café & Bakery is a cool place to pick up fresh snacks and specialty drinks like:
You can find vending machines:
Hours: Every day, 7 a.m. to 7 p.m.
Phone: 53-6325 (53-MEAL) from inside the hospital
Did you know you can order room service for you or your child if your child is admitted to the hospital? With our At Your Request Room Dining Service, you can. Your child’s meal is free and you can charge yours to your credit card. Call 53-6325 (53-MEAL) to place your order and we’ll deliver right to your child’s room within 45 minutes (seven days a week, from 7 a.m. to 7 p.m.). Just look at the menu in your child’s room for the selections that day.
A Wells Fargo® no-fee ATM is located near the Sodexo dining area on the first floor (next to the Anthony N. Fusco, Sr. Atrium inside the Hospital Entrance).
Located on the third floor
Hours: Open 24 hours, 7 days a week
Our Family Resource Center and Ronald McDonald Family Room is a quiet place to take a break from the hospital setting and give you some of the comforts of home, just a few short steps away from your child’s bedside.
The Family Resource Center and Ronald McDonald Family Room is a joint project between the hospital and the Ronald McDonald House of Delaware, located right across from the hospital’s campus.
If your child is staying with us and you’d like to learn more, contact your family ambassador at (302) 298-7427 or call 53-4230 from inside the hospital.
Located on the first floor, near the Outpatient Lobby
Hours: Monday–Friday, 9 a.m. to 5:30 p.m.
Phone: (302) 651-4649
Fax: (302) 651-4974
Do you have prescriptions that need to be filled after an appointment or after your child is discharged from the hospital? For your convenience, duPont Hospital for Children offers a newly renovated on-site outpatient pharmacy where you can fill prescriptions and purchase many basic over-the-counter medicines and supplies. Shop for reasonably-priced vitamins, pain relievers, cold and allergy medicines, first-aid items and more. We accept most insurance plans — just show your insurance card when you place a prescription order.
You can have your prescriptions filled and ready for pick-up when you leave. If you’d like these medications to be ready for pick-up upon discharge, please call 53-4649 from a hospital phone.
Located on the first floor, in the Anthony N. Fusco, Sr. Atrium (inside the Hospital Entrance)
Hours: Monday–Friday, 9:30 a.m. to 8 p.m.;
Weekends, 10 a.m. to 5 p.m.
Phone: (302) 651-6082
The hospital’s Abessinio Gift Shop offers unique, specialty items for everyone on your list. Visit us for a great selection of gifts, including:
Staffed by our friendly, devoted volunteer members of the Auxiliary, all of the gift shop proceeds go back into the hospital to help fund patient and family services.
Located on the first floor, in the Anthony N. Fusco, Sr. Atrium (next to the Abessinio Gift Shop)
Hours: Monday–Friday, 10 a.m. to 3 p.m.
Phone: (302) 651-4279
The Nemours Safety and Wellness Store helps keep kids of all ages safe — in the car, during activities and at home.
You can purchase low-cost safety items like:
Our friendly staff of health educators also can show you how to use the products and talk to you about injury prevention.
Provided by KINfolk
Hours: Daily, 8 a.m. to 8 p.m.
Phone: (302) 298-7174
Staying connected to friends and family is important during a hospital stay. If you don’t have your own laptop computer, you can feel free to borrow one while your child’s staying with us overnight — thanks to KINfolk, a non-profit organization that provides free laptops/Internet access to hospitalized children across the country. (Although we do lend to parents, we give priority to kid users.)
To reserve a laptop during your child’s hospital stay, simply ask your social worker or nurse for more information. Your family ambassador may also fill out the request, if you ask, after your child is admitted. Parents also are welcome to call the volunteer office and leave a laptop request message. Just call 53-5785 from inside the hospital.
You can also find KINfolk computers in many of our waiting areas, where kids can play games and visit recommended kid-friendly websites, safely and securely.
In addition to laptops, duPont Hospital for Children has computers with an internet connection in the patient units, Family Resource Center and Child Life Activity Center. We also provide free wireless access for your own personal electronic devices. Devices automatically connect to the Internet through our network — simply accept the Nemours wireless network agreement.
Our Prayer and Meditation Room is located on the first floor
Hours: Open 24 hours a day, 7 days a week
The Prayer and Meditation Room provides a nondenominational place for respite, prayer, quiet meditation and reflection for people of all faiths. A chaplain is also available for families staying with us overnight by calling 53-5063 from a hospital phone. You can also request pastoral care from your hospital room, at your child’s bedside, using the interactive program, GetWellNetwork.
Healing Touch is a relaxing, noninvasive, energy therapy available to patients and families. Healing Touch supports the body’s natural ability to heal by offering hands-on or hands-off techniques to connect and balance the mind, body and spirit. This service is available at no cost to patients and families. Call 53-4325 from a hospital phone for more information.
As part of our commitment to integrative care, complimentary (free) inpatient massage therapy is available for your child during their hospital stay and can be ordered by your child’s physician. If you’re interested in learning more about this service, please speak with a member of your child’s care team or call 53-6215 from a hospital phone.
Certified therapy dogs, along with their handlers (who are trained hospital volunteers), are available several days each week to provide social visits with children at their bedside. There are a variety of dogs and visits usually last 10-15 minutes. Talk to a Child Life specialist or family ambassador to find out when the therapy dogs are scheduled to visit.
If you’re visiting our hospital, the following will help you navigate our building and campus — and know what to expect.
You can park for free 24 hours a day, 7 days a week in any of our easily-accessible, well-lit visitor parking lots located outside of both the Outpatient Entrance and Hospital Entrance.
Families and visitors also can park free of charge in our underground parking garage in the Hospital Entrance, which features a pull-up drop-off area in front of the elevators. There’s also a pull-up area (no-parking) outside of the Hospital Entrance. Surface parking lots are also available across the hospital campus.
Located at the Outpatient Entrance (near the playground)
Hours: Monday–Friday, 7:30 a.m. to 6 p.m.
Phone: (302) 651-6444
We save you time with our free valet service. And we mean free — no tipping! Just drive to the front of the Outpatient Entrance and we’ll take care of everything. When you’re ready to leave, dial 53-6444 from a hospital phone and we’ll bring your car around to you. If you used our valet service and you’re still here past 6 p.m., don’t worry. Our valet attendants will move your car into a visitor lot and leave your keys with security. A hospital Associate will be happy to help you get your keys from security.
There are many taxi and shuttle services available in our area. Here are a few our families frequently use:
We believe spending time with friends and family is an important part of healing. This means that we don’t have traditional visiting hours and, instead, welcome partners in care (parents, guardians and/or other identified family members) 24 hours a day, in accordance with what’s in the best interest of the patient’s care — while maintaining an environment that supports safety and healing for your child. The hours between 8 p.m. and 8 a.m. are designated as quiet hours. Check with your child’s care team to find out if any additional restrictions apply.
While you’re with us, your child’s safety is our top priority. That’s why we’ve enhanced security throughout the hospital grounds — that includes security cameras, hallway mirrors, patient tagging and badging procedures — just to name a few. To ask questions or voice concerns about patient safety, we encourage you to speak with any member of your care team as soon as possible.
To help keep our hospital as safe as possible:
When your child is admitted to the hospital, we provide an ID security bracelet with a locator chip inside so we know where your child is at all times. The ID band is checked each time before a child receives care. If your child wanders away from a designated area or even outside, the locator chip in the bracelet automatically signals an alert — so that our cameras and Associates can help locate your child right away.
The Outpatient Lobby hours are:
Monday–Friday, 7 a.m. to 7 p.m.
Saturday, 7:30 a.m. to 1:30 p.m.
After hours, please enter and exit through the Hospital Entrance, which is accessible 24 hours a day.
Each patient unit is secured. Families will need to show their ID badge to get on the inpatient care unit. If a staff member isn’t present at the unit welcome desk, please use the videophone located on the wall at the doorway to gain access.
The Nemours Lactation Support Program provides breast-milk-specific help and support for our patients, families and Associates. We have breastfeeding (“lactation”) rooms throughout the hospital, a weekly breastfeeding group, hospital-grade breast pumps, supplies and more. Many of our staff members (nurses, doctors, dietitians and speech therapists) have been educated about how to support you and your baby’s breastfeeding needs. If you need additional help, our lactation consultant is available to provide specialized care. Call (302) 685-9119 or speak to a member of your care team for more information.
To make your outpatient visit with us a little easier, you can now check in for your child’s appointment using self-service kiosks. The kiosks are centrally located in the hallway behind the Outpatient Lobby.
If you want to use the self-service check-in, great — it’s a convenient alternative to traditional check-in. If you’d rather just go right to your appointment area, that’s fine, too.
Our goal is to provide a safe and healthy environment for the benefit of our patients, families, Associates, volunteers, students, contractors and visitors. The use of tobacco products, including but not limited to cigarettes, cigars, chewing tobacco and electronic cigarettes, is not permitted on any Nemours owned property or leased facility, including owned or leased vehicles. Nemours offers nicotine replacement therapies at reduced prices to assist those seeking to quit in their cessation process.
If you’re not from this area and your child needs to be hospitalized, it’s helpful to know what else is available outside our hospital doors. These local amenities may come in handy.
Best Western Plus Brandywine Valley Inn
1807 Concord Pike
Courtyard Marriott Wilmington, Downtown
1102 N. West St.
Doubletree Hotel, Wilmington
4727 Concord Pike
Families of seriously or chronically ill children can stay at the Ronald McDonald House of Delaware, located right across from our hospital campus. The House offers an affordable, convenient home away from home for families who want to be near their children when they need them the most. For more information, call (302) 656-HUGS or visit the Ronald McDonald House.
Brandywine Zoo: Get up close to more than 150 intriguing animals from North and South America and Asia. Different activities offered daily. Open all year 10 a.m. to 4 p.m. Free parking. (The zoo and some of its friendly critters also visit children in Child Life and in outpatient care once a week.)
Can-Do Playground: This integrated play area (located just 1.5 miles from the hospital) allows all children, including those who are differently abled, to play together interactively.
Delaware Children’s Museum (DCM): This is Delaware’s first and only kid-centric museum, teaching children about math, science, health, money and technology through active play and fun hands-on exhibits and activities.
Delaware Children’s Theatre: Presenting family classics for 28 years, the theatre is housed in a 19th-century theatre house on the National Register of Historic Places.
Delaware Museum of Natural History: This interactive museum excites and informs kids and families about the natural world, through exploration and discovery. Visitors can encounter life-sized dinosaurs, look beneath the seas, experience an African watering hole and come face-to-face with a life-sized jaguar.
Ramsey's Farm: Enjoy pumpkins, hayrides, parties, special events, corn mazes, food and more.
Wilmington Blue Rocks Baseball: A Class-A advanced minor league pro baseball club affiliate of the Kansas City Royals, Blue Rocks games are fun, inexpensive family outings.
Wilmington & Western Railroad: Travel through the beautiful Red Clay Valley — and through time — on this steam diesel-powered train. It’s good old-fashioned family fun.
Winterthur Museum, Garden & Library: Learn about early America and the duPont family’s life here, in this 60-acre naturalistic garden and museum. Enjoy kid-friendly features like the Enchanted Woods, Touch-It Room and Hands On History Cart.
If you’re looking for a respite right nearby during your child’s hospital stay, be sure to check out the Nemours Mansion & Gardens, located next to our hospital campus. Step away from the hospital grounds and escape into a magnificent world from the past.
The historic home of our founder Alfred I. duPont is one of the grandest buildings ever constructed in Delaware and includes the largest formal French garden in North America.
Visitors to the mansion and gardens must be 12 years and older. Admission is $12.
Nemours Mansion & Gardens is now offering a complimentary, guided tram tour of the estate grounds. Enjoy this exquisite garden experience by taking "a drive through France."
For more information, call Karen Vanderslice at (302) 651-6966 or Steve Maurer at (302) 651-5012.
If you’d like to visit a formal place of worship based on your faith, here are some that are closest to the hospital:
Bethel Baptist Church
1217 Wilson Rd.
Congregation Beth Shalom
1801 Baynard Blvd.
Emmanuel Presbyterian Church
1006 Wilson Rd.
First Unitarian Church
730 Halstead Rd.
Immaculate Heart of Mary Parish
4701 Weldin Road
Lutheran Church of the Good Shepherd
1530 Foulk Rd.
Mt. Lebanon United Methodist
850 Mt. Lebanon Rd.
Muslim Center of Wilmington
2102 Northeast Blvd.
Wilmington, DE 19802
Saint Mary Magdalen School
9 Sharpley Rd.
St. Paul's United Methodist
1314 Foulk Rd.
From helping to coordinate temporary housing at nearby Ronald McDonald House while your child is receiving treatment, to our school program, our varied Support Services meet your child’s and your family’s needs. We offer a wide range of services to support and complement the medical treatment many children receive at Nemours/Alfred I. duPont Hospital for Children.
Our physicians and social workers can evaluate your child’s physical and emotional health before and after you bring your child home.
We value your perspective as a parent of a child in our care and welcome your advice and unique understanding of what it takes to help make your child’s hospital experience less stressful.
Certified Child Life specialists are trained to help children develop coping strategies specific to their individual needs.
We’re proud to play a part in this important program to reduce the devastating effects child abuse has on children, families and the community.
Relax, unwind and take a moment to yourself. Grab a cup of coffee or tea, watch TV, check your email and even shower while you’re still close to your child’s room.
You can make a huge difference in the life of a child by joining forces with Nemours Associates and parents just like you to improve experiences for all of the kids we see – and their families.
Pediatric integrative medicine works in conjunction with medical care, which blends traditional and alternative medical therapies to help children feel better, including massage, art and music therapy...
To make sure you understand everything about your child's care, we provide interpreter services for families who don't speak English as well as American Sign Language (ASL) interpreters.
Our Pastoral Care team is here to provide you and your child with strength and support when you need it most.
The Ronald McDonald House offers families a safe and affordable home away from home with all the amenities to keep you focused on the care of your child.
Our hospital school program helps your child continue to progress academically and relieves some of the stress of a lengthy hospital stay by providing a little bit of normalcy.
Social workers provide compassionate, professional and culturally-sensitive assistance to help patients and families cope with illness, injury and disability.
Our Family Ambassadors offer comfort to families, help with admissions, coordinate care and act as guides for our many support services.
Whether your child needs to be admitted to the hospital for a day or longer, knowing what to expect can help ease some worries and concerns for everyone in your family. Hopefully the answers to these frequently asked questions will help.
Your child could be admitted to duPont Hospital for Children in one of several ways:
Inpatient rooms on the second, third and fourth floors in the newly expanded areas are designed in three zones so that everyone is equipped and comfortable. Located in the center is the patient area with a bed, headwall and TV. Next to the patient area is the clinician alcove, where staff can prepare equipment and materials. The zone between the patient bed and window is designed for the comfort of family members and visitors. It’s fitted with a pullout sleeper sofa, recliner, TV and rolling table that’s perfect for play, schoolwork or eating a meal together. Linens and pillows are available for the bed upon request.
Please note: Families staying on our specialty care units (NICU, CICU, 2B) may have different in-room amenities.
To help you stay by your child’s bedside as much as possible, our rooms allow one parent to stay with their child overnight.
Please note: Parents and family/friends are not allowed to sleep at the bedside while their child is in the Cardiac Intensive Care Unit (CICU). However, for children who are admitted to the CICU, we will make every effort to provide a private room (on 2B) for the two adults who are taking care of the child. If there are no available rooms on 2B, our social worker can help to find options for you to stay in or near the hospital. Unfortunately, due to times of high patient volume, it is possible we will need to move parents out of inpatient rooms while their child continues to recover in the CICU.
Additional accommodations for inpatient family members may also be available at the:
Please note: Families staying on our specialty care units (NICU, CICU, 2B) may have different in-room amenities. If you’re staying on a specialty care unit, please speak with a member of your child’s care team if you’d like more information about the items below.
Need to wash a load of laundry? Just ask a member of your care team for details about our complimentary (free) washers and dryers available to families during your stay. Please be considerate of other families when using these amenities.
While you’re here, please feel free to grab a light snack or drink for yourself from the nourishment room located on this unit. However, ALWAYS check with a member of the care team before giving your child anything to eat or drink.
A pocket park, solarium and playroom are located on each unit as open spaces for families and visitors to gather or spend time alone. Please respect others by keeping noise to a minimum.
If you and a member of your care team need a private space to discuss sensitive information about your child’s care, please feel free to ask to use one of the Serenity Rooms located on the unit.
To help your child’s room be a “treatment-free zone” and to keep your child’s room a place for rest and recovery, each unit has a Treatment Room where children receive some treatments and then return to their rooms.
Each inpatient room is equipped with a private shower. But if you prefer to give your child a bath, a tub room is available on each unit. A member of your child’s care team can help you locate the room.
We want the children we treat to feel as comfortable as possible. So we encourage you to surround your child with personal items from home, as well as bring some conveniences.
As the most important member of your child’s health care team, we ask that you join us in our efforts to provide the safest possible environment for your child. Please alert or ask us if you:
Your child will be issued a patient identification wristband to wear while in the hospital. A red wristband is issued if your child has a known allergy, and a yellow wristband is issued if your child is at risk for falls. Please be sure to inform your child’s care team if allergy information has changed or if the wristband color isn’t correct. ID bands must be worn at all times. Hospital staff should check your child’s ID band before delivering any kind of care. Please remind us if we don’t.
For safety reasons, patients staying overnight must also wear our Pediatric Protection System wristband at all times. If a patient enters an unauthorized area or attempts to leave the building, the device on the
wristband will sound an alarm, send a signal to the security desk, activate security cameras, and staff will respond.
On your child’s bed, you will a notice remote-control-type device with multiple buttons: pain, water, toilet and staff assist. If your child is experiencing pain, needs water, needs assistance with using the restroom, or if there’s another need for a member of your child’s care team, please press the appropriate button. This will immediately alert a member of your child’s care team that assistance is needed.
If your child’s breathing, heart rate or other monitored vital signs change, a paramedic in The Logistics Center (TLC) may “audio” into the room. You will hear a brief introduction, then a paramedic will ask questions to find out how your child is feeling. The paramedic may also want to make a visual check.
In this case, the camera pointed at your child’s bed will be activated. The camera is stationary and can’t scan the room beyond the bed. It’s important that you always leave your child’s bed in place so that this safety feature isn’t compromised.
TLC is staffed by specially trained emergency medical technicians (EMTs or paramedics) who monitor patients in inpatient rooms 24 hours a day, 7 days a week. These paramedics have access to each inpatient’s electronic health record. These records incorporate all relevant patient information — lab work, patient history, specialty clinic reports — which paramedics use to spot trends and identify problems.
Using special monitors, the EMTs can monitor patients’ cardiac and respiratory rhythm analyses. If anything appears out-of-the-ordinary on the monitors, they can remotely “enter” the room with audio and video feeds to better assess your child until the care team arrives in the room. They have the ability to track and monitor all of our clinical systems from a singular location. TLC acts as the eyes and ears of the nurses when they can’t be at your child’s bedside.
Teaching hospitals offer patients the highest quality of care with the most up-to-date treatments available. Because our hospitals serve as teaching hospitals, your child’s care team includes attending physicians (doctors with all of the required education and certifications) and physicians-in-training.
This means you’ll see more care providers during daily morning “rounds.” This is typically a time for your medical team to go over your child’s care — discussing treatment plans and getting updates from the nursing staff. This is a great time for you to ask questions, address concerns and offer input.
“Family-centered rounds” are a big part of the Nemours commitment to family-centered care. Our family-centered rounds program actively includes our patients and families in team rounds, making you part of the entire care conversation and medical decision-making. Ask your care team how you can get involved.
Having access to the outside world can help make hospital stays — both short and long — a little easier for you, your child and your concerned family members and friends. Here are some digital conveniences that may help:
When you know ahead of time your child will have an overnight (inpatient) hospital visit, being prepared can help ease some of the anxiety — for both you and your child.
For more information about preparing for your child’s overnight hospital stay, check out these articles from Nemours’ experts at KidsHealth.org: