Outside U.S. (302) 651-4200
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The last thing you need when your child’s sick is stress. That’s why our family-friendly hospital is set amid a beautiful park-like setting of oaks and green lawns. Our free valet parking and concierge services make the experience even more convenient for families. We want to ensure that every aspect of your time with us is as comfortable as possible. Our other on-site amenities include:
Located in the main lobby, the Welcome Center is here to serve you in every way possible — providing general hospital information, way-finding, and local amenities you may need during your stay. The Welcome Center is also our Admissions Department and can provide family and visitor badges, which are required to visit an inpatient (a child staying at the hospital).
Experienced Patient Relations staff members are available to offer a safe, confidential place to voice your compliments and concerns about your experience.
Located inside the main entrance
Hours: Monday–Friday: 10 a.m. to 5 p.m.
Phone: (855) 204-5868, or 53-3047 from inside the hospital
Fax: (302) 651-4699
Designed to meet your non-clinical needs, this service is available to all patients, family members and guests of our inpatients (staying at the hospital) and outpatients (those coming in for same-day appointments), as well as our own Associates (Nemours’ staff and physicians). The only charges are for goods or amenities our concierge team purchases on your behalf. There’s also a small fee for errands that require us to leave the hospital (see below). We’re happy to help you with:
Please ask the concierge desk for a full list of available menus
Located at the main entrance, our outdoor playground is a safe, fully accessible place for kids to run, play, and climb. Kids of all ages are welcome, but must be accompanied by an adult at all times.
Located on the third floor
The Child Life Activity Center, staffed by trained Child Life specialists and technicians, as well as volunteers, is an activity area for kids staying with us overnight. It’s a place where kids of all ages can just be kids. (Siblings and children under the age of 10 must be accompanied by an adult while they play.)
Spending time surrounded by natural beauty is an important part of healing the body, mind, and spirit. The duPont Hospital for Children is nestled among gorgeous oaks and a lush lawn that invites cartwheels and child’s play or quiet respite. We also recently created a labyrinth near the Emergency entrance as a place for contemplation.
If you can’t make it out to the hospital grounds, enjoy one of our outdoor courtyards found on each floor. For patient safety, these areas are only opened under nurses’ supervision — just ask your child’s nurse if a particular courtyard is open for use. Our courtyards can be found on the:
Our waiting areas and inpatient unit areas have been designed to be as kid-friendly as possible. Many areas have activities, books, magazines and/or KINfolk computers (with games and activities) to help keep your child occupied.
If your child needs to stay overnight, each inpatient unit houses a play area/lounge with games, TV, toys, books, tables, couches, highchairs and computers.
We offer many healthy, affordable, and convenient places to eat a meal with your family or grab a snack to go.
The cafeteria is located on the ground floor, near the gift shop.
Breakfast: 6:45–10:30 a.m.
Lunch: 11 a.m. to 4:30 p.m.
Dinner: 5–7:15 p.m.
Weekends and Holidays
Breakfast: 7–10:30 a.m.
Lunch: 11 a.m. to 4:30 p.m.
Dinner: 5–6:45 p.m.
Microwave and vending machines open all day, every day
Come relax, refuel and recharge at the hospital’s Fresh Inspirations Café, where our executive chef prepares delicious, healthy meals using organic, seasonal and locally-sourced food whenever possible.
And the café is an eco-friendly, sustainable operation that uses less non-recyclable Styrofoam and utensils, and composts food scraps to nurture our on-site gardens.
Located in the main lobby
Hours: Monday–Friday: 7 a.m. to 6 p.m.
The Jazzman’s Café & Bakery is a cool place to pick up fresh snacks and specialty drinks like:
You can find vending machines:
Hours: Every day: 7 a.m. to 7 p.m.
Phone: 53-6325 (53-MEAL) from inside the hospital
Did you know you can order room service for you or your child if your child is admitted to the hospital? With our At Your Request Room Dining Service, you can. Your child’s meal is free and you can charge yours to your credit card. Call 53-6325 (53-MEAL) to place your order and we’ll deliver right to your child’s room within 45 minutes (seven days a week, from 7 a.m. to 7 p.m.). Just look at the menu in your child’s room for the selections that day.
Located on the third floor
Hours: Open 24 hours, 7 days a week
Our Family Resource Center and Ronald McDonald Family Room is a quiet place to take a break from the hospital setting and give you some of the comforts of home, just a few short steps away from your child’s bedside.
The Family Resource Center and Ronald McDonald Family Room is a joint project between the hospital and the Ronald McDonald House of Delaware, located right across from the hospital’s campus.
If your child is staying with us and you’d like to learn more, contact your family ambassador at (302) 298-7427 or call 53-4230 from inside the hospital.
Located near the Emergency Department (ED)
Hours: Monday–Friday: 9 a.m. to 5:30 p.m.
Phone: (302) 651-4649
Fax: (302) 651-4974
Do you have prescriptions that need to be filled after an appointment or after your child is discharged from the hospital? For your convenience, duPont Hospital for Children offers a newly renovated on-site outpatient pharmacy where you can fill prescriptions and purchase many basic over-the-counter medicines and supplies. Shop for reasonably-priced vitamins, pain relievers, cold and allergy medicines, first-aid items, and more. We accept most insurance plans — just show your insurance card when you place a prescription order.
Located near the cafeteria
Hours: Mon–Fri: 9:30 a.m. to 8 p.m.; Weekends: 10 a.m. to 5 p.m.
Phone: (302) 651-6082
The hospital’s Red Balloon Gift Shop offers unique, specialty items for everyone on your list. Visit us for a great selection of gifts, including:
Staffed by our friendly, devoted volunteer members of the Auxiliary, all of the gift shop proceeds go back into the hospital to help fund patient and family services.
Located near the cafeteria and gift shop
Hours: Monday–Friday: 10 a.m. to 3 p.m.
Phone: (302) 651-4279
The Nemours Safety Store helps keep kids of all ages safe — in the car, during activities, and at home.
Our friendly staff of health educators also can show you how to use the products and talk to you about injury prevention.
Provided by KINfolk
Hours: Daily: 8 a.m. to 8 p.m.
Phone: (302) 298-7174
Staying connected to friends and family is important during a hospital stay. If you don’t have your own laptop computer, you can feel free to borrow one while your child’s staying with us overnight — thanks to KINfolk, a non-profit organization that provides free laptops/Internet access to hospitalized children across the country. (Although we do lend to parents, we give priority to kid users.)
To reserve a laptop during your child’s hospital stay, simply ask your social worker or nurse for more information. Your family ambassador may also fill out the request, if you ask, after your child is admitted. Parents also are welcome to call the volunteer office and leave a laptop request message. Just call 53-5785 from inside the hospital.
You can also find KINfolk computers in many of our waiting areas, where kids can play games and visit recommended kid-friendly websites, safely and securely.
In addition to laptops, duPont Hospital for Children has computers with an internet connection in the patient units, Family Resource Center and Child Life Activity Center. We also provide free wireless access for your own personal electronic devices. Devices automatically connect to the Internet through our network — simply accept the Nemours wireless network agreement.
Our Jessie Ball Memorial Chapel is located near the cafeteria.
Hours: Open 24 hours a day, 7 days a week
It provides a nondenominational place for respite, prayer, quiet meditation, and reflection for people of all faiths. A chaplain is also available for families staying with us overnight by calling 53-5063 from inside the hospital. You can also request pastoral care from your hospital room, at your child’s bedside, using the interactive program, GetWellNetwork.
If you’re visiting our hospital, the following will help you navigate our building and campus — and know what to expect.
You can park for free 24 hours a day, 7 days a week in any of our easily-accessible, well-lit visitor parking lots located outside of the main hospital entrance.
Located at the front entrance, near the playground
Hours: Monday–Friday: 8 a.m. to 6 p.m.
Phone: (302) 651-6444
We save you time with our free valet service. And we mean free — no tipping! Just drive to the main entrance and we’ll take care of everything. When you’re ready to leave, dial 53-6444 from inside the hospital and we’ll bring your car around to you. If you used our valet service and you’re still here past 6 p.m., don’t worry. Our valet attendants will move your car into a visitor lot and leave your keys with security. A hospital Associate will be happy to help you get your keys from security.
There are many taxi and shuttle services available in our area. Here are a few our families frequently use:
We believe spending time with friends and family is an important part of healing. So parents, guardians, and other identified family care providers or visitors are welcome in the hospital 24 hours a day, 7 days a week (once they receive a badge) in accordance with patient and family preferences and the clinical judgment of the patient’s care team. The hours between 8 p.m. and 8 a.m. are designated as quiet hours. Check with your child’s care team to find out if any additional restrictions apply.
While you’re with us, your child’s safety is our top priority. That’s why we’ve enhanced security throughout the hospital grounds — that includes security cameras, hallway mirrors, patient tagging and badging procedures — just to name a few. To ask questions or voice concerns about patient safety, we encourage you to speak with any member of your care team as soon as possible.
To help keep our hospital as safe as possible:
When your child is admitted to the hospital, we provide an ID security bracelet with a locator chip inside so we know where your child is at all times. The ID band is checked each time before a child receives care. If your child wanders away from a designated area or even outside, the locator chip in the bracelet automatically signals an alert — so that our cameras and Associates can help locate your child right away.
After 10 p.m. every day, the main entrance is under secured access. To enter the hospital after 10 p.m., you’ll need to go to the Emergency Department entrance and sign in there.
Every inpatient unit is secured 24 hours a day, 7 days a week. To enter a patient unit, you’ll need to phone into the nurses’ station to gain entry. Just pick up the handset outside of the unit, identify yourself and you’ll be let in.
We provide breastfeeding/pumping services for our families. Hospital-grade pumps and feeding/pumping rooms are available. Call (302) 685-9119 or speak to a member of your care team for more information.
To make your outpatient visit with us a little easier, you can now check in for your child’s appointment using self-service kiosks. The kiosks are centrally located in the hallway behind the main lobby.
If you want to use the self-service check-in, great — it’s a convenient alternative to traditional check-in. If you’d rather just go right to your appointment area, that’s fine, too.
If you’re not from this area and your child needs to be hospitalized, it’s helpful to know what else is available outside our hospital doors. These local amenities may come in handy.
Best Western Plus Brandywine Valley Inn
1807 Concord Pike
Courtyard Marriott Wilmington, Downtown
1102 N. West St.
Doubletree Hotel, Wilmington
4727 Concord Pike
Families of seriously or chronically ill children can stay at the Ronald McDonald House of Delaware, located right across from our hospital campus. The House offers an affordable, convenient home away from home for families who want to be near their children when they need them the most. For more information, call (302) 656-HUGS or visit the Ronald McDonald House.
Brandywine Zoo: Get up close to more than 150 intriguing animals from North and South America and Asia. Different activities offered daily. Open all year 10 a.m. to 4 p.m. Free parking. (The zoo and some of its friendly critters also visit children in Child Life and in outpatient care once a week.)
Can-Do Playground: This integrated play area (located just 1.5 miles from the hospital) allows all children, including those who are differently abled, to play together interactively.
Delaware Children’s Museum (DCM): This is Delaware’s first and only kid-centric museum, teaching children about math, science, health, money and technology through active play and fun hands-on exhibits and activities.
Delaware Children’s Theatre: Presenting family classics for 28 years, the theatre is housed in a 19th-century theatre house on the National Register of Historic Places.
Delaware Museum of Natural History: This interactive museum excites and informs kids and families about the natural world, through exploration and discovery. Visitors can encounter life-sized dinosaurs, look beneath the seas, experience an African watering hole and come face-to-face with a life-sized jaguar.
Ramsey's Farm: Enjoy pumpkins, hayrides, parties, special events, corn mazes, food and more.
Wilmington Blue Rocks Baseball: A Class-A advanced minor league pro baseball club affiliate of the Kansas City Royals, Blue Rocks games are fun, inexpensive family outings.
Wilmington & Western Railroad: Travel through the beautiful Red Clay Valley — and through time — on this steam diesel-powered train. It’s good old-fashioned family fun.
Winterthur Museum, Garden & Library: Learn about early America and the duPont family’s life here, in this 60-acre naturalistic garden and museum. Enjoy kid-friendly features like the Enchanted Woods, Touch-It Room and Hands On History Cart.
If you’re looking for a respite right nearby during your child’s hospital stay, be sure to check out the Nemours Mansion & Gardens, located next to our hospital campus. Step away from the hospital grounds and escape into a magnificent world from the past.
The historic home of our founder Alfred I. duPont is one of the grandest buildings ever constructed in Delaware and includes the largest formal French garden in North America.
Visitors to the mansion and gardens must be 12 years and older. Admission is $12.
Nemours Mansion & Gardens is now offering a complimentary, guided tram tour of the estate grounds. Enjoy this exquisite garden experience by taking "a drive through France."
For more information, call Karen Vanderslice at (302) 651-6966 or Steve Maurer at (302) 651-5012.
If you’d like to visit a formal place of worship based on your faith, here are some that are closest to the hospital:
Bethel Baptist Church
1217 Wilson Rd.
Congregation Beth Shalom
1801 Baynard Blvd.
Emmanuel Presbyterian Church
1006 Wilson Rd.
First Unitarian Church
730 Halstead Rd.
Immaculate Heart of Mary Parish
4701 Weldin Road
Lutheran Church of the Good Shepherd
1530 Foulk Rd.
Mt. Lebanon United Methodist
850 Mt. Lebanon Rd.
Muslim Center of Wilmington
2102 Northeast Blvd.
Wilmington, DE 19802
Saint Mary Magdalen School
9 Sharpley Rd.
St. Paul's United Methodist
1314 Foulk Rd.
From helping to coordinate temporary housing at nearby Ronald McDonald House while your child is receiving treatment, to our school program, our varied Support Services meet your child’s and your family’s needs. We offer a wide range of services to support and complement the medical treatment many children receive at Nemours/Alfred I. duPont Hospital for Children.
Our physicians and social workers can evaluate your child’s physical and emotional health before and after you bring your child home.
We value your perspective as a parent of a child in our care and welcome your advice and unique understanding of what it takes to help make your child’s hospital experience less stressful.
Certified Child Life specialists are trained to help children develop coping strategies specific to their individual needs.
We’re proud to play a part in this important program to reduce the devastating effects child abuse has on children, families and the community.
Relax, unwind and take a moment to yourself. Grab a cup of coffee or tea, watch TV, check your email and even shower while you’re still close to your child’s room.
You can make a huge difference in the life of a child by joining forces with Nemours Associates and parents just like you to improve experiences for all of the kids we see – and their families.
Pediatric integrative medicine works in conjunction with medical care, which blends traditional and alternative medical therapies for children to help them feel better physically and emotionally.
To make sure you understand everything about your child's care, we provide interpreter services for families who don't speak English as well as American Sign Language (ASL) interpreters.
Our Pastoral Care team is here to provide you and your child with strength and support when you need it most.
The Ronald McDonald House offers families a safe and affordable home away from home with all the amenities to keep you focused on the care of your child.
Our hospital school program helps your child continue to progress academically and relieves some of the stress of a lengthy hospital stay by providing a little bit of normalcy.
Social workers provide compassionate, professional and culturally-sensitive assistance to help patients and families cope with illness, injury and disability.
Our Family Ambassadors offer comfort to families, help with admissions, coordinate care and act as guides for our many support services.
Whether your child needs to be admitted to the hospital for a day or longer, knowing what to expect can help ease some worries and concerns for everyone in your family. Hopefully the answers to these frequently asked questions will help.
Your child could be admitted to duPont Hospital for Children in one of several ways:
Your child will stay in one of our kid-friendly, comfortable patient care units located on the hospital’s second (units 2A or 2B) or third (units 3C, 3E, or 3F) floors. Kids’ rooms are equipped with a bathroom, and a special touch-screen TV that offers internet and educational options through a program called the GetWellNetwork. And each unit houses a play area/lounge with games, TV, toys, books, tables, couches, highchairs and computers.
The second floor is home to our Rehabilitation Unit (2A), regular Cardiac Unit (2B), as well as our intensive care units (ICUs), where children receive continuous monitoring and one-on-one nursing care. Our ICUs include the:
The third floor is home to various patients, including children who are surgical inpatients or patients who are recovering from a surgical procedure, inpatients in Hematology/Oncology and the Blood and Bone Marrow Transplant unit, children participating in our Sleep Lab, as well as children who are admitted as inpatients after an ED visit.
To help you stay by your child’s bedside as much as possible, our rooms allow one parent to stay with their child overnight.
Also available are:
We want the children we treat to feel as comfortable as possible. So we encourage you to surround your child with personal items from home, as well as bring some conveniences.
Teaching hospitals offer patients the highest quality of care with the most up-to-date treatments available. Because our hospitals serve as teaching hospitals, your child’s care team includes attending physicians (doctors with all of the required education and certifications) and physicians-in-training.
This means you’ll see more care providers during daily morning “rounds.” This is typically a time for your medical team to go over your child’s care — discussing treatment plans and getting updates from the nursing staff. This is a great time for you to ask questions, address concerns and offer input.
“Family-centered rounds” are a big part of the Nemours commitment to family-centered care. Our family-centered rounds program actively includes our patients and families in team rounds, making you part of the entire care conversation and medical decision-making. Ask your care team how you can get involved.
Having access to the outside world can help make hospital stays — both short and long — a little easier for you, your child and your concerned family members and friends. Here are some digital conveniences that may help:
When you know ahead of time your child will have an overnight (inpatient) hospital visit, being prepared can help ease some of the anxiety — for both you and your child.
For more information about preparing for your child’s overnight hospital stay, check out these articles from Nemours’ experts at KidsHealth.org:
*Once they receive a badge, parents, guardians and other identified family care providers or visitors are welcome in the hospital 24 hours a day, 7 days a week (in accordance with patient and family preferences and the clinical judgment of the patient’s care team).
Beginning Friday., Nov. 15, and continuing through flu season, no children under the age of 10 will be permitted to visit inpatients (those staying at the hospital overnight).
This temporary restriction is to help prevent the spread of influenza (the flu) — and to give our patients staying at the hospital the best chance of healing.
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