Insurance & Financial Assistance

We understand how difficult it can be to handle your child’s health care finances. Our Nemours financial associates are highly trained and committed to providing you with as much assistance as possible. This section of our website is designed to help you manage the financial aspects of your child’s care. In this section you will find:

• Descriptions and explanations of your child’s bill
• Information about enrolling in Medicaid programs in your area
• Information about Nemours Financial Assistance Programs
• Important contact information for your financial needs
• Definitions of some common financial terms

Nemours accepts most major insurance plans. These plans are listed in our section on Health Insurance Providers We Accept. Please check with your health insurance provider for the most up-to-date and accurate information regarding your coverage of services and physicians at Nemours.

Patient-Friendly Billing

The Patient-Friendly Billing Project is a collaborative endeavor spearheaded by the Health Care Financial Management Associations to promote clear, concise, and correct financial communications. Nemours strives to adhere to the project purpose and philosophy as outlined below.

Purpose of Patient-Friendly Billing

In conducting focus groups of patients and health care workers around the country, the Patient-Friendly Billing Project found the participants’ message to be loud and clear: Patient billing is a significant problem for patients and providers. Again, consumers want a health care financial communications process that is clear, concise, correct, and patient friendly.

Clear: All financial communications should be easy to understand and written in clear language. Patients should be able to quickly determine what they need to do with the communication.

Concise: The bills should contain just the right amount of detail necessary to communicate the message.

Correct: The bills or statements should not include estimates of liabilities, incomplete information, or errors.

Patient-Friendly: The needs of patients and family members should be paramount when designing administrative processes and communications.

Philosophy of Patient-Friendly Billing

The Patient-Friendly Billing Project is based on the following ideals:

• The needs of patients and family members should be paramount when designing administrative processes and communications.

• Information gathering should be coordinated with other providers and insurers, and this collection process should be done efficiently, privately, and with as little duplication as possible.

• When possible, communication of financial information should not occur during the medical encounter.

• The average reader should easily understand the language and format of financial communications.

• Continuous improvement of the billing process should be made by implementing better practices and incorporating feedback from patients and consumers.