Technical Questions

How is MyNemours secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls his or her own password, and the account cannot be accessed without that password. Further, MyNemours uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyNemours. Unlike conventional email, all MyNemours messaging is done while you are securely logged on to our website.

What is your privacy policy?

MyNemours is owned and operated by Nemours and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your child’s health records and will never be sold or leased by Nemours.

I was logged out of MyNemours. What happened?

We aim to protect your privacy and security of your information. While logged into MyNemours, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyNemours. We recommend that you log out of your MyNemours session if you need to leave your computer for even a short period of time.

What do I need to use MyNemours?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

My access code doesn't work. What should I do?

For your security, your access code expires after six months and is no longer valid after the first time you use it. If you still have problems, email us at mynemours@nemours.org or you can call our MyNemours Technical Support Line at 1-877-MYNEMOURS (1-877-696-3668).

Is my access code my user ID?

No, your access code is not your MyNemours ID or password. You will use this code only once to log into MyNemours for the first time. (The code will expire after you have used it or after six months). When you log into MyNemours the first time, you will then be asked to create your own unique MyNemours ID and password.

Can I print my information?

Yes, there will be printer icons located throughout the application.