At Nemours, we promise to do whatever it takes to treat children as we would our own. When your child comes to Nemours, we know you’re placing your trust in us. This trust and our dedication to improving the health of your child is what inspires us to provide exceptional care and the most satisfying experience possible.
Stories: Patients and families share their experiences.
Quality & Safety: Learn how we track and measure the success of our care.
Patient Satisfaction: See what families say about our care.
In the Words of Our Families
We believe that your thoughts and feedback about your family's experience with Nemours are integral to helping us continue to improve our care. Here are some of the personal testimonials we’ve received from parents like you:
“I have a rare intestinal condition that was causing life-threatening blockage. It required surgery that nobody in my area could do. So I went to Nemours, where Dr. Burns did intestinal surgery and also removed my gallbladder. He basically saved my life. And his care didn’t stop with surgery. Even when I’m not seeing him, he looks over my case to make sure everything is okay. He always knows what to do, and I have never heard him say, ‘I don’t know.’ So to say I am extremely thankful for him and love him to death would be the understatement of the year. I can’t even put into words how grateful I am. I can’t wait to one day become a nurse and work for him!”
“Love Dr. Burns! We had taken our little daughter to the Emergency Department more than 40 times for the same intestinal problem. Every doctor we consulted said surgery couldn’t be done and would only make things worse. So of course we were hesitant. Then we met Dr. Burns. Miracle Worker! He ‘fixed‘ her intestines and totally changed our daughter’s life. Her surgery was over a year ago, and we haven’t had to return to the ER once for that issue. We are so glad to have Dr. Burns and the entire Nemours team … You guys rule.”
“Shortly after her first birthday, our daughter got a virus that caused her intestines to basically quit working. Because she could not tolerate any food, she became very malnourished. Doctors told us that if we did not find answers soon it would be too late. We were making plans to go across the country when someone suggested Nemours. This is where we met our lifesaver, Dr. Franciosi. He sat with us that first day and made a promise to help our daughter get better. Since then, he has not only helped her grow, but has given her a brand new quality of life. He is also there to help us whenever we need it. He has held our hands, dried our tears and given us all the information we need to make the best decisions possible for our daughter. His entire team is like cheerleaders for her. We will never be able to tell him thank you enough for helping our whole family and for upholding the promise he made on day one. Dr. Franciosi is amazing!”