Nemours CareConnect: Pediatric Telemedicine Service

Online Care for Your Child - With Your Phone, Tablet or Computer

How Nemours CareConnect Works

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Nemours CareConnect brings the circle of care from Nemours Children’s Health System to home — with live on-demand video visits with Nemours board certified pediatricians.

Florida and Pennsylvania families can access online care 24/7

Delaware families can access online care:
Mon.–Fri. 5 p.m. to 8 a.m. & Sat.–Sun. 12 a.m. to 12 p.m.

Use your mobile device, tablet or computer to have an immediate video visit with a Nemours pediatrician or care provider. Go to Nemours CareConnect online on your desktop computer or download the Nemours CareConnect app on your mobile device to get started.

Visits are just $49 and may be covered by insurance in some areas. This is an option for families when those unpredictable issues like colds or fevers happen. A family can see a pediatrician online for a range of urgent issues. Our providers educate our families on the appropriateness and limitations of the care through telemedicine, following evidence-based medicine in accordance with the American Academy of Pediatrics standards of care 

Nemours CareConnect extends the quality care that you expect from Nemours — making it easy for you to get the answers you need at home and on your schedule.

Note: If your child is experiencing an emergency, call 911. Do not use Nemours CareConnect for an emergency visit or condition.

How Does It Work?

Step 1: Download the Nemours CareConnect App or Sign Up on the Website

On the Desktop Website

On Mobile and Tablet Devices

To start your visit, download the free Nemours CareConnect app on your mobile device or visit on your desktop computer and sign up. Registration is fast and easy.

Nemours CareConnect is powered by Amwell, a leader in telehealth and telemedicine services.

Step 2: Request a Consultation

Once you've signed up, you can choose "View Profile" on each provider's photo to learn more about the provider's board certification, background and specialties before you make your selection.

When you're ready to start your visit, simply select a Nemours provider and within a few minutes, you will be ready to begin your visit.

Step 3: Talk With a Nemours Pediatric Provider

A Nemours CareConnect visit is very similar to an in-person office visit. You can see and speak to a Nemours pediatric expert who can also see and speak to you and your child. This means you can show your provider where the problem is, for example, a rash or an injury — you can share your concerns, ask questions and get the answers you need.

If you use MyNemours, you can choose to share your child's medical records with the provider.

We take your privacy very seriously, so rest assured your visit with our pediatric provider is secure and HIPAA compliant.

Step 4: Resolve Your Child's Medical Issue

A Nemours pediatric expert will recommend treatment for your child's medical issue, write a prescription if needed, and give you follow-up information to share with your doctor.

Step 5: Payment
Nemours CareConnect telemedicine visits are $49.

You can pay for your online visit using a credit or debit card. You will receive a receipt for service that may be used for reimbursement through a flexible spending plan.

Note: Nemours CareConnect telemedicine visits may be covered by insurance with a copay in some areas.