Nurse

PICU

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

NICU

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Surgical Services

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Emergency Department

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

4S Med Surg

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

5S Med Surg

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Hematology Oncology

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Outpatient

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Patient Flow Supervisor

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Security Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Security Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Specialty Nurses

Specialty Nursing Includes But Is Not Limited To: Clinical Nurse Educators, Advanced Practice Nurses, Nursing Advancement, IV Therapy Nurses, Nursing Informatics

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Critical Care Transport

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Respiratory

PICU

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

NICU

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Surgical Services

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Emergency Department

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

4S Med Surg

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

5S Med Surg

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Hematology Oncology

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Outpatient

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Critical Care Transport

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Physician

PICU

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

NICU

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Emergency Department

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • Do NOT transmit any radio signals. Incoming EMS will have to wait, be re-routed, or communicate with law enforcement
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

General Pediatrics

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Hospitalists

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Surgical Services

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Anesthesiology

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Hematology Oncology

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

All Other Physicians

All Other Physicians Including But Not Limited To: Orthopedics, Diagnostic Referral, Pathology, Primary Care, Developmental Medicine, Genetics, Immunology, Behavioral Health, Endocrinology, Hematology/Oncology, Neurology, Nephrology, Pulmonology, Rheumatology, Weight Management, Rehabilitation, Otolaryngology, Transition Team, Dentistry, Ophthalmology, Urology

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

The Logistics Center

Emergency Logistic Technician

Code BLACK

The Clinical Logistics Center will:

  • Intercom security to contact 911
  • Notify Patient Flow Supervisor (57-2364)
  • Notify the Administrator On Call or Incident Command Executive who will assign a manager to work with Police/Fire Incident Command
  • Remind all personal responding to turn off radios and cell phones before getting into the area

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call 57-5555.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
  • Do not proceed with an evacuation unless ordered to do so.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Security Logistics Center will notify 911
  • Security Logistics Center will coordinate search of the building
  • Do not proceed with an evacuation unless ordered to do so.

Security Command Center Dispatch

Code BLACK

Security Command Center Dispatch will:

  • Dispatch Security Supervisor to location.
  • Maintain communication with deployed officers and assist with 911 Incident Command as requested
  • Do NOT use two way radios or portable communication devices
  • Remind all personal responding to turn off radios and cell phones before getting into the area

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call 911.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 911 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
  • Do not proceed with an evacuation unless ordered to do so.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 911 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 911 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • Do not proceed with an evacuation unless ordered to do so.

Search Techniques

  • Search teams will only assist in the evacuation and conduct area searches. They will not attempt to neutralize, remove, or otherwise have contact with the device. The removal or disarming of a bomb must be left to the professionals in explosive ordnance disposal.
  • If a device is located, it should not be disturbed. However, its location should be well marked without physically contacting the suspicious package/ device, and the search team’s route back to the device noted.
  • To be proficient in searching the building, search teams will consist of a Security Officer and an associate from engineering
  • The Command Center will track search teams, maintain blueprints of floor diagrams and maintain a roster of all necessary telephone numbers.
  • Search Technique: The following interior room technique should be employed once a search team (two person minimum) enters a room to be searched. If no specific area has been defined, first areas to search should be those easily accessible to the public (i.e. lobbies, bathrooms, etc.).
    • DO NOT TOUCH any suspicious or out of place object. Note its location and description and report it to the Command Center by dialing 57-5555
    • If suspicious package is located; it will be cordoned off with a safe zone in every direction including the floor above and below
    • When possible search teams of no less than two people per team will be dispatched
    • Always start search from the ground and work your way to the ceiling
    • Contact the Command Center and report search status
    • Each room should be marked and sealed after search

Evacuations

  • Evacuations will take place when an explosive device is actually located or there is reasonable belief that a bomb may exist although not located by a search. The priority of an evacuation will consist of (1) the area in the immediate vicinity of the threat, if known; (2) the floor above and below the threat to remove those persons from danger as quickly as possible, and, if deemed necessary, the entire building.
    • The decision to evacuate is made by the Law Enforcement and the Hospital Administrator
    • The following steps should be followed during an evacuation
  • Authority to initiate an evacuation and notify local authorities will come from the Director of the Administrator on call. The Command Center will utilize overhead Fire Alarm System to notify of an evacuation and hospital landline for primary communications.
  • When an evacuation commences, predetermined routes and assembly areas are used. Evacuation team and NCH staff tend to their evacuation responsibilities (i.e. patient rescue, secure operating equipment, area sweeps and searches).
  • Dedicated areas of refuge/assembly should be populated.
  • Authority given to re-occupy the building will come from the Incident Chain of Command.

Handling of the Media

  • It is of paramount importance that all inquiries from the news media are directed to the Public Relations spokesperson. No one else should discuss the situation with outsiders, especially the news media. The purpose of this provision is to furnish the news media with accurate information and to see that irresponsible statements from uninformed sources do not precipitate additional bomb threat calls.

Security

Security Supervisor

Code BLACK

The Security Supervisor will:

  • Deploy to the location of the Code BLACK
  • Assist with 911 personnel as requested
  • Do NOT use two way radios or portable communication devices
  • Direct questions from the public to the designated Public Relations Spokesperson
  • Remind all personal responding to turn off radios and cell phones before getting into the area

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call 911.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 911 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
  • Do not proceed with an evacuation unless ordered to do so.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 911 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 911 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • Do not proceed with an evacuation unless ordered to do so.

Search Techniques

  • Search teams will only assist in the evacuation and conduct area searches. They will not attempt to neutralize, remove, or otherwise have contact with the device. The removal or disarming of a bomb must be left to the professionals in explosive ordnance disposal.
  • If a device is located, it should not be disturbed. However, its location should be well marked without physically contacting the suspicious package/ device, and the search team’s route back to the device noted.
  • To be proficient in searching the building, search teams will consist of a Security Officer and an associate from engineering
  • The Command Center will track search teams, maintain blueprints of floor diagrams and maintain a roster of all necessary telephone numbers.
  • Search Technique: The following interior room technique should be employed once a search team (two person minimum) enters a room to be searched. If no specific area has been defined, first areas to search should be those easily accessible to the public (i.e. lobbies, bathrooms, etc.).
    • DO NOT TOUCH any suspicious or out of place object. Note its location and description and report it to the Command Center by dialing 57-5555
    • If suspicious package is located; it will be cordoned off with a safe zone in every direction including the floor above and below
    • When possible search teams of no less than two people per team will be dispatched
    • Always start search from the ground and work your way to the ceiling
    • Contact the Command Center and report search status
    • Each room should be marked and sealed after search

Evacuations

  • Evacuations will take place when an explosive device is actually located or there is reasonable belief that a bomb may exist although not located by a search. The priority of an evacuation will consist of (1) the area in the immediate vicinity of the threat, if known; (2) the floor above and below the threat to remove those persons from danger as quickly as possible, and, if deemed necessary, the entire building.
    • The decision to evacuate is made by the Law Enforcement and the Hospital Administrator
    • The following steps should be followed during an evacuation
  • Authority to initiate an evacuation and notify local authorities will come from the Director of the Administrator on call. The Command Center will utilize overhead Fire Alarm System to notify of an evacuation and hospital landline for primary communications.
  • When an evacuation commences, predetermined routes and assembly areas are used. Evacuation team and NCH staff tend to their evacuation responsibilities (i.e. patient rescue, secure operating equipment, area sweeps and searches).
  • Dedicated areas of refuge/assembly should be populated.
  • Authority given to re-occupy the building will come from the Incident Chain of Command.

Handling of the Media

  • It is of paramount importance that all inquiries from the news media are directed to the Public Relations spokesperson. No one else should discuss the situation with outsiders, especially the news media. The purpose of this provision is to furnish the news media with accurate information and to see that irresponsible statements from uninformed sources do not precipitate additional bomb threat calls.

Administration

Incident Command Executives

The Incident Command Executives will be briefed on any active Code BLACK on the NCH Campus by The Logistics Center. Assign a manager to work with the police/fire Incident Command.

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

All Other Associates

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Pharmacy

Pharmacy

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Clerk

Clerk/Aides

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Social Work

Social Worker

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Pastoral Care

Pastoral Care

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Rehab and Therapy Services

Rehab and Therapy Services

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Facilities

Facilities Engineering

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Clinical Lab

Clinical Lab

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Blood Bank

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Information Systems

Information Systems

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Nutrition Services

Nutrition Services

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Radiology

X-Ray

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

MRI

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

CT

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Interventional

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Ultrasound

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Health Information Management

Health Information Management

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Human Resource

Human Resources

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Environmental Services

Environmental Services

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Materials Management

Materials Management

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Volunteer Services

Volunteer Services

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Critical Care Transport

Critical Care Transport

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Child Life

Child Life

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

Marketing and Public Relations

Marketing and Public Relations

It is of paramount importance that all inquiries from the news media are directed to The Public Relations spokesperson. No one else should discuss the situation with outsiders, especially the news media. The purpose of this provision is to furnish the news media with accurate information and to see that irresponsible statements from uninformed sources do not precipitate additional bomb threat calls.

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so

All Other Associates

All Other Associates

Code BLACK (Threat by Telephone or other Verbal Communication Device)

  • Remain calm. Keep caller on the line as long as possible.
  • Listen carefully. Be polite and show interest.
  • If possible, write a note or motion to an Associate to call Security.
  • Note the number and/or letters on your phone display.
  • Ask the following questions:
    • When will the bomb explode?
    • Where is the bomb?
    • What kind of bomb is it?
    • What does it look like?
    • What is your name?
    • Why are you doing this?
    • Would you like to speak to a manager?
  • Note caller details:
    • Male/Female/Age
    • Accent/Speech Impediments
    • Background sounds, unusual phrases/language, etc.
    • Write exact words of threat.
  • Once the caller hangs up, immediately report bomb threat by calling 57-5555 using a landline phone
  • Do not discuss threat with or alarm patients, visitors or families.
  • Do not use two way radios or cell phones
  • Contact your manager:
    • DO NOT use two-way radios or cell phones to transmit: radio signals may detonate a bomb.
    • DO NOT discuss threat with patients, visitors, or families.
    • DO NOT touch or go near suspicious packages, objects, etc.
    • DO NOT start or repeat rumors.
    • Report suspicious items to the Logistics Center (TLC) at 57-5555.

Code BLACK (Threat by Mail or Other Written Communication)

Report suspicious package, letter or email immediately by calling 57-5555 using a landline phone

  • Recognition of Suspicious Packages and Letters:
    • Unidentified package with an uneven weight distribution
    • Unusual odor, excessive wrapping, grease marks
    • Visible wiring or tinfoil
    • Unusually heavy for size
    • Rigid contents in a flexible envelope
    • Poor handwriting, spelling, or too many stamps affixed to package/envelope
    • Hand delivered by an unknown source
  • Place package or letter in an isolated area. Do not tamper with the package.
  • Immediately call 57-5555 to report possible threat
  • Do not use two-way radios or cell phones
  • Threat must be cleared before resuming use of these items
  • The Logistics Center will notify 911
  • They will coordinate search of the building
  • Do not evacuate unless ordered to do so