Information for Nemours Primary Care Families in the Delaware Valley
As we work through this COVID-19 pandemic together, please know that we have put in place new measures to be sure children safely get both the routine and sick care they need to grow up healthy, even outside of our normal office locations. Call your primary care office with questions or to make your next appointment.
An Update on COVID-19 From Nemours Primary Care, Delaware Valley
Here's an important message from Nemours about resuming Well Child Visits, available options to get care for your child, and how we’re protecting our patients and families from the spread of COVID-19.
We have special drive-thru clinics to care for kids who may have been exposed to COVID-19 or who are showing symptoms like cough and fever.
These outdoor clinics are by appointment only after your child's primary care doctor has decided that they must be seen in person. These services are available at the following locations:
- Nemours duPont Pediatrics, Paoli (Pa.)
- Nemours, duPont Pediatrics, Seaford (Del.)
- Nemours/Alfred I. duPont Hospital for Children (Del.)
If your child is scheduled to visit one of our outdoor clinics, please follow these instructions:
- Only one healthy parent or caregiver can accompany the patient to the appointment.
- Please ensure your child is in loose, easy-to-remove upper body clothes: loose t-shirts for younger children, button up shirts for older patients.
- For infants/toddlers: easy-to-remove clothing.
- All caregivers and patients (2+ years) must wear a mask or cloth that covers the nose and mouth to the visit.
- Your child will be examined outside of your car. Please make sure they are dressed appropriately for the weather on the day of your appointment.
- Please arrive on time for your appointment. When you pull into the clinic, do not roll down your window until instructed when you are in the tent/exam area.
- If your child has asthma, please bring their inhaler and spacer.
All of our primary care providers are available to see your child on our video visit platform, Nemours CareConnect . If your child is sick, call our office and we will schedule you to see your doctor from the comfort of your home.
Some well child visits will also be moved to video visits. Your doctor's office will call to set up your video appointment and, if needed, a limited in-person exam or immunization visit.
Nemours CareConnect is a high-quality video app that works on your smartphone, tablet or computer. You can download the app from the App Store or Google Play . If you have questions about video visits, call us. We’ll be happy to talk to you about how it works and what you can expect.
We are able to see patients at all of our primary care locations. We have taken every possible precaution to ensure that our locations are safe for you and your children, including screening all staff, patients and visitors for COVID-19, changing waiting room layouts and limiting the number of patients in our offices.
NOTE: We are limiting visitors to one healthy parent or caregiver for each patient and everyone age 2 years and older must wear a mask while in a Nemours location. If you or your child do not have a mask, we will provide one.
In-person care is available at the following Nemours duPont Pediatrics locations:
- Becks Woods
- Foulk Road
- Jessup Street
- Pike Creek
- Rockland Road
- Saint Francis
In-person care is available at the following Nemours duPont Pediatrics locations:
Questions & Answers About Primary Care
We have started to set up appointments using our video visit platform, Nemours CareConnect . We will see our youngest patients first, and then expand our well visits to other children and teens as quickly as possible. We will also give all of our patients the opportunity to get immunizations and physicals before the new school year begins.
We feel that we can do most of a typical well visit using video. It allows us to address many of your concerns. We can tell a lot by observation and by relying on a parent or caregiver to help us do a physical exam over a video connection.
Using telehealth allows us to limit the amount of time you and your child spend in our office. In some cases, we may ask that you bring your child to our office for a shortened, limited exam or to receive immunizations before or after your video visit. Your primary care office will work with you to schedule your appointments and ensure you feel as safe as possible.
If you have a scheduled video visit, please watch this video for help getting ready for your appointment.
Through a video visit, we’re able to complete a limited physical exam, such as checking your child’s:
- head and neck, including in the mouth, and check for trouble breathing, blood flow, and any bloating of the stomach
- nervous system, including muscle tone and strength, balance and walking
Other parts of a well visit that can be completed include review of:
- any chronic medical issues or needed referrals
- growth and development
- sleep, bowel movements and urination
- medical and development issues for the coming year, vaccines, and any concerns or questions you might have
- social interactions at home and school, possible causes of stress, and any limitations on health care and healthy lifestyle
- helpful resources
Based on the results of the above, a follow-up physical exam may also be recommended. If your child is due for immunizations, this exam would likely occur at that appointment.
The number of vaccines your child needs at each visit depends on his or her age and health status. Most babies receive 3 or 4 vaccines at their 2-month, 4-month, and 6-month visits. Between 12 to 18 months most children receive 5 vaccines. In addition, starting from 6 months of age, all children will receive a flu vaccine during flu season.
The vaccines your child needs at each visit depend on their age and health status. Nemours follows the immunization schedule recommended by the Centers for Disease Control and Prevention (CDC). You can see that schedule here.
For information about the specific vaccines your child will need at an upcoming appointment, call you primary care office.
Some parents or caregivers don’t have a computer or a smart phone, or they may have a poor internet connection at home. If that’s the case for you, we can address your concerns over the phone and provide a traditional well-child exam once it’s safe to resume in-person visits.
During the COVID-19 pandemic, most health plans are covering telehealth services, such as phone consultations and video visits. During the “public health emergency” declared by the federal government, you can access most of your primary care, specialty care and urgent care services through telehealth, and the cost of those services, or part of it, will likely be reimbursed by your insurance company. Any cost-sharing requirements that are part of your plan — such as copayments, coinsurance or deductibles — may still apply to these telehealth services. For specific information about your telehealth benefits or your cost-sharing amounts, please contact your insurance plan.
We are committed to keeping our infants and toddlers as close to up-to-date as possible. A delay of a few weeks should not put infants (2 months to 15 months) at risk. We don’t want to wait too long though. For our patients who are 4 years and older, the vaccines are not as time-sensitive, so a delay for a few months is safe. We will want to maintain all our patients’ vaccines as close to on-time as is safe for you and your family.
I have concerns about my child’s development that I was going to bring up during our well visit. Should I wait until we see the doctor, or can I get my questions answered now?
Please call your primary care office to see if we’re able to set up a well-child video visit. If we can’t, your primary care provider would be happy to discuss your concerns another way. Any concerns that you would normally discuss at your child’s well visit don’t have to wait for an in-person visit.
Please call your primary care office. Our nurses and providers are ready to answer your questions. We have 24/7 nursing coverage to take your calls anytime day or night. If your child needs to be seen, we'll set up a video visit with a Nemours health care provider. If after that the health care provider feels your child needs to be seen in person, we can make arrangements to do so in a safe way.
Yes, we can see your child in person when necessary. We will screen patients and caregivers for potential COVID-19 exposure or infection to determine the best place and time for your child to be seen safely.
Additional Resources for Philadelphia residents:
- CAP4KIDS COVID-19 Resources
- Free pregnancy, baby and toddler support during COVID-19
- How to Get Insurance for Your Child
- Resources to Help Kids During COVID-19
- PA Resources for Food, Bills and More
- Philadelphia County Food Pantries
- Philadelphia Legal Aid During COVID-19
- Domestic Violence Resources During COVID-19
- Resources for Philadelphia Families During COVID-19
- Child Abuse Resources During COVID-19
- Mental Health Resources During COVID-19
- Health and Well-Being Resources for Families