Dr. Peggy Greco is the Enterprise Patient Experience Medical Director for Nemours Children’s Health System and is based in Jacksonville, Fla. She is responsible for the development and implementation of innovative strategic approaches to engage medical providers, staff, patients and their families in the process of improving the health care experience.
Dr. Greco oversees the development, delivery and evaluation of patient experience training for providers, leaders and other associates. She also leads research and innovation that positively influences the patient, provider and associate experience at Nemours. She has held roles of principal investigator, co-investigator, grant reviewer and grant recipient. Dr. Greco developed a keen interest in patient experience and became an internal coach to many Nemours providers. Her work has been published in peer-reviewed journals, she is an active reviewer of several scientific journals, and she is a sought-after presenter at national and international conferences on patient experience and communication in health care.
With more than 27 years of clinical experience in pediatric health care at Nemours, she was appointed Coordinator of Psychological Services supporting Hematology/Oncology. She has also served as Director of Post-Doctoral Clinical Training for Nemours in Jacksonville, Fla., as well as the Division Chief, Division of Psychology. Dr. Greco has also served as Chair of the Section of Psychology for Wolfson Children’s Hospital, Nemours hospital partner in Northeast Florida.
Dr. Greco received her bachelor’s degree in psychology from Emory University, and her master’s and a doctorate in clinical psychology from the University of Miami. She completed an internship at the University of North Carolina Chapel Hill and a fellowship with Nemours Children’s Clinic in Jacksonville. Her clinical practice and educational activities also include having served as a psychologist in the Department of Family Medicine at Mayo Clinic-Jacksonville, and training family medicine residents in child development and behavior, psychopathology and psychological interventions. Dr. Greco continues to serve as an Assistant Professor of Psychology at the Mayo College of Medicine.
She is a member of the Academy of Communication in Healthcare, American Diabetes Association, American Psychological Association, Society of Clinical Psychology, Society of Pediatric Psychology, Society of Clinical Child and Adolescent Psychology, International Society of Clinical Psychology and the Northeast Florida Pediatric Society.