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Nemours Children's Health System has received the American Telemedicine Association's (ATA) President’s Award for health delivery innovation. The leading pediatric health system accepted this prestigious honor for Nemours CareConnect — a 24/7 on-demand pediatric telehealth program.
Nemours has implemented telemedicine throughout its health system with direct-to-consumer care for acute, chronic and postsurgical appointments, as well as through its partner hospitals, schools and even cruise ships. Nemours CareConnect is a 24/7 on-demand pediatric telehealth program which provides families access to Nemours pediatricians through a smartphone, tablet or computer — whether they are at home, school or even on the sports field.
"Nemours wants families to access care when they need it and telehealth is great way to deliver on that goal, said Carey Officer, Operational Vice President, Nemours Center for Health Delivery & Innovation for Nemours Children's Health System and administrator of Nemours CareConnect, telehealth program. "CareConnect demonstrates the powerful intersection of human-based care with technology-based functionality that can reduce overall costs while helping children and families when they need it most."
Nemours CareConnect has earned top reviews from end-users, in addition to speeding wait times to under five minutes and enabling Nemours to reduce emergency room visits by 25 percent and urgent care visits by 34 percent.
Nemours CareConnect is also used by affiliated community hospitals — connecting providers and families at these locations with a Nemours specialist who can remotely assess a pediatric patient. In special cases, Nemours CareConnect is integrated with remote monitoring technology to support families in the management of complex conditions between visits.
In cases where a child is transported to Nemours via critical care transport, a board-certified attending pediatric critical care physician, conducts visual examinations using Nemours CareConnect while the patient is in route. Nearly two years after implementation, this telemedicine initiative is standard practice for intensive care and transport teams.