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Nemours Telehealth Program Awarded for Transformation of Healthcare Delivery

Monday, Apr 30, 2018

Nemours Children's Health System has received the American Telemedicine Association's (ATA) President’s Award for health delivery innovation. The leading pediatric health system accepted this prestigious honor for Nemours CareConnect — a 24/7 on-demand pediatric telehealth program.

Nemours has implemented telemedicine throughout its health system with direct-to-consumer care for acute, chronic and postsurgical appointments, as well as through its partner hospitals, schools and even cruise ships. Nemours CareConnect is a 24/7 on-demand pediatric telehealth program which provides families access to Nemours pediatricians through a smartphone, tablet or computer — whether they are at home, school or even on the sports field.

"Nemours wants families to access care when they need it and telehealth is great way to deliver on that goal, said Carey Officer, Operational Vice President, Nemours Center for Health Delivery & Innovation for Nemours Children's Health System and administrator of Nemours CareConnect, telehealth program. "CareConnect demonstrates the powerful intersection of human-based care with technology-based functionality that can reduce overall costs while helping children and families when they need it most."

Nemours CareConnect has earned top reviews from end-users, in addition to speeding wait times to under five minutes and enabling Nemours to reduce emergency room visits by 25 percent and urgent care visits by 34 percent.

Nemours CareConnect is also used by affiliated community hospitals — connecting providers and families at these locations with a Nemours specialist who can remotely assess a pediatric patient. In special cases, Nemours CareConnect is integrated with remote monitoring technology to support families in the management of complex conditions between visits.

In cases where a child is transported to Nemours via critical care transport, a board-certified attending pediatric critical care physician, conducts visual examinations using Nemours CareConnect while the patient is in route. Nearly two years after implementation, this telemedicine initiative is standard practice for intensive care and transport teams.

About Nemours

Nemours is an internationally recognized children's health system that owns and operates the two free-standing children’s hospitals: the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del., and Nemours Children's Hospital in Orlando, Fla., along with outpatient facilities in five states, delivering pediatric primary, specialty and urgent care. Nemours also powers the world’s most-visited website for information on the health of children and teens,, and offers on-demand, online video patient visits through Nemours CareConnect. Nemours is a program dedicated to preventing reading failure in young children, grounded in Nemours’ understanding that child health and learning are inextricably linked, and that reading level is a strong predictor of adult health.

Established as The Nemours Foundation through the legacy and philanthropy of Alfred I. duPont, Nemours provides pediatric clinical care, research, education, advocacy and prevention programs to families in the communities it serves.