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Connecting Families With Providers for Online Video Visits

Nemours Announces Partnership With American Well

Friday, Jun 12, 2015


Starting in 2015, children and families in Central Florida will be able to access a Nemours care provider through the Internet or a mobile application. Nemours Children’s Health System just announced an agreement with the telehealth technology company — American Well — that will bring video urgent care visits to Florida starting this fall. Nemours is the first pediatric health system to announce such a partnership.

"Nemours is always looking to bring our world-class care closer to families and you cannot get much closer than the phone in your hand or the computer in your living room," said Carey Officer, director of Service Delivery Innovation for Nemours Children’s Health System. "We’ll be rolling out programs throughout the next year that can help our patients and families avoid a trip to an urgent care center or Emergency Department."

Families who want to use the telehealth urgent care service for their children may download the mobile application onto their smartphone or tablet. Should a child develop an urgent medical need such as a fever or cough, the family is able to have an immediate video consultation with a Nemours physician or nurse practitioner. The service is also available through the Internet. Families can pay at the time of service with a credit or debit card.

Should the child need medication, geo-location services built into the phone or tablet can identify the pharmacy nearest to the family.

"Nemours is proud to be leading the way on using telehealth to help families receive the care they need, when they need it," said Dr. Shayan Vyas, medical director of Nemours Telehealth in Florida. "And we’re just getting started. Families can look forward to even more innovation in the near future."

American Well is a national leader in telehealth, working with the nation’s leading health systems, health plans and employers.

"We are honored to partner with Nemours as they implement this service with a vision to utilize telehealth across their organization in Florida," said Ido Schoenberg, MD, chairman and CEO at American Well. "This is the first major pediatric partnership we’ve announced. Nemours has innovation and service excellence at its core. This service will help deliver on these values, by bringing care into the community and Nemours clinicians right into patients’ homes."

Nemours already offers different telehealth services at multiple collaborating hospitals in Florida — Heart of Florida Regional Medical Center in Haines City, Indian River Medical Center in Vero Beach, Parish Medical Center in Titusville and Wuesthoff Regional Medical Center in Rockledge. That service includes a technological link that allows Nemours specialists to remotely assess a pediatric patient at the four locations through an iPad. Care teams are able to better determine the safest and most necessary care for the child and family.

Nemours has grown significantly in Central Florida since Nemours Children’s Hospital opened. The health system now owns and operates 12 Nemours Children’s Primary Care locations, six Nemours Children’s Urgent Care centers and three Nemours Children’s Specialty Care locations in the region.

About American Well

American Well, the nation’s leading telehealth company, offers a modern healthcare experience by connecting consumers with board-certified healthcare professionals over video via web, mobile and kiosk. American Well, Amwell, and Amwell Therapy Associates are trademarks of American Well Corporation in the United States and other countries. All other trademarks used are the property of their respective owners. For more information, visit or follow American Well on Facebook and Twitter.

About Nemours

Nemours is an internationally recognized children's health system that owns and operates the two free-standing children’s hospitals: the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del., and Nemours Children's Hospital in Orlando, Fla., along with outpatient facilities in five states, delivering pediatric primary, specialty and urgent care. Nemours also powers the world’s most-visited website for information on the health of children and teens,, and offers on-demand, online video patient visits through Nemours CareConnect. Nemours is a program dedicated to preventing reading failure in young children, grounded in Nemours’ understanding that child health and learning are inextricably linked, and that reading level is a strong predictor of adult health.

Established as The Nemours Foundation through the legacy and philanthropy of Alfred I. duPont, Nemours provides pediatric clinical care, research, education, advocacy and prevention programs to families in the communities it serves.