Urgent Care Outcomes

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Why Choose Us: Urgent Care

Our Outcomes: The Results of Our Care

Urgent care at Nemours bridges emergency and primary care, giving children with non-life-threatening conditions the most effective and efficient treatment at families’ convenience — outside of normal office hours.

Common Kids’ Conditions We See

  • upper respiratory infections/sore throats/earaches
  • vomiting and diarrhea
  • minor orthopedic injuries
  • minor cuts
  • foreign body removal
  • fever
  • asthma flare-ups (attacks)
  • minor head injuries/concussions

Why Measuring Results Matters

To provide pediatric care that's among the safest and most caring, we measure our results and compare them to national pediatric rates. Why? So we can:

  • help you make decisions about your child’s care
  • be clear about our results
  • improve and consistently deliver better, safer care

We’re proud to say our urgent care practices are doing as well as or better than many of the reported averages (benchmarks).

 

Providing Safer Treatments for Colds

Providing Safer Treatments for Colds


Avoiding Antibiotics for Basic Sniffles and Sneezes

It’s practically impossible to make it through childhood without an upper respiratory infection (or “URI”) like the common cold. You know the signs: coughing, sneezing, runny or stuffed up nose, scratchy or sore throat, etc. Most kids who come to urgent care with a URI are experiencing symptoms of a virus — and when it’s a virus, antibiotics won’t help. That’s because antibiotics only treat infections caused by bacteria, not viruses.

So why is unnecessary antibiotic use such a big deal? Well, it’s a widespread problem that causes more harm than good because it can:

  • create drug-resistant bacteria
  • increase the risk for allergic reactions
  • add unnecessary costs to care
  • cause kids to take a medication that won’t help them feel or get better 

According to the American Academy of Pediatrics (AAP), antibiotics aren’t an appropriate treatment for upper respiratory infections. At Nemours, we follow the AAP’s outlined best practices, so 97 percent of children with upper respiratory infections were not prescribed antibiotics. We want to make sure the kids we see get the right diagnosis and treatment.

 

Percentage of Urgent Care Patients Not Prescribed Antibiotics for Upper Respiratory Infections (Delaware and Central Florida), 2016

4,228

Total number of pediatric urgent care patients with an upper respiratory infection

97%

Percent of patients with an upper respiratory infection not prescribed antibiotics

100%

National guidelines

 

Data source: Nemours data includes patients seen in the urgent care area located inside the Emergency Department of Nemours/Alfred I. duPont Hospital for Children, and Nemours Children’s Urgent Care locations in Central Florida.
Benchmark: Guidelines set forth by the American Academy of Pediatrics recommendations for managing common colds.

Helping Kids Feel Better, Faster

Helping Kids Feel Better, Faster


Getting You Back Home as Soon as Possible

When your child is sick, the last thing you want to do is wait. You just want to get them diagnosed, treated, and back home so they can rest and get better. That’s why we monitor both the time from “door to provider” (from when you arrive to when you first see a provider) and the total “length of visit” (the amount of time from when you walk in the door, to when you leave).

For minor illness and injuries, a pediatric-trained nurse/provider team can treat kids in an efficient, family-friendly way. So we’re able to get you in to see a provider sooner — and get you home faster.

 

Time From Arrival to Seeing First Provider for Urgent Care Patients With Minor Illnesses or Injuries (Pennsylvania and Central Florida), 2017

21 minutes

Nemours urgent care locations

30 minutes (in 90% of all visits)

National average (benchmark)*

22 minutes

Internal goal**

 

Total Length of Visit for Urgent Care Patients With Minor Illnesses or Injuries (Pennsylvania and Central Florida), 2017

47 minutes

Nemours urgent care locations

60 minutes (in 60% of all visits)

National average (benchmark)*

64 minutes

Internal goal**

 

Data source: Nemours data includes patients seen in Nemours duPont Pediatrics Urgent Care, Glen Mills; and Nemours Children’s Urgent Care locations in Central Florida.
Benchmarks:
*Urgent Care Association of America, 2016 report (not specific to pediatric urgent cares)
**Epic, 2017 quarter three report comparing all urgent cares (not specific to pediatric urgent cares) 

Our Differentiators: What Sets Nemours Urgent Care Apart

Our Differentiators: What Sets Nemours Urgent Care Apart


Why Choose Us

Here are just some of the reasons families choose us for their child’s care:

  • Our pediatric network of care provides the full spectrum of services just for kids. In addition to urgent care, Nemours offers hospital care, specialty care, primary care and online video doctor visits throughout Florida, Delaware, New Jersey and Pennsylvania. That means your family can benefit from the expertise of providers across an entire system solely dedicated to children.
  • Providers have pediatric urgent care expertise. Your child’s care comes from board-certified pediatricians and nurse practitioners who have extra training in providing urgent care for babies, kids and teens. And if we you need additional care, we’ll find the right specialist or service for your needs.
  • Ideal for illnesses or injuries that can’t wait until tomorrow. Whether it’s the middle of the night, a holiday, or you can’t get in to see your primary doctor during office hours, we’re here for you — every day.

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