For Appointments

(407) 650-7715

Appointment Information

Insurance We Accept »
Forms & Resources »
Download Campus Map (PDF) »

For Health Professionals

Refer a Patient: (407) 650-7715
(855) KID-ADMIT (543-2364)
Learn About Patient Referrals »

Nemours CareConnect

See a Nemours pediatric expert from the comfort of home — with your phone, tablet or computer. Learn More »

Getting Around

To help you and your family find your way around, print out this helpful hospital map. Our staff at the welcome desk in the lobby can also help you figure out where you need to go. Download Hospital Map (PDF) »

Key Information About Hospital Safety

EmmiKids is an interactive web-based tool that makes complex medical information easy to understand — even for our youngest patients. Learn More »

Hospital & Local Amenities

Nemours Children's Hospital

13535 Nemours Parkway, Orlando, FL 32827  |  Get Map & Directions »

Join Us On:

Information: (407) 567-4000  |  Visiting Hours: 24 hours a day, 7 days a week*

Welcome Desk & Lobby
Hospital in a Garden
Family Lounges & Play Spaces
Spacious Private Patient Rooms
Refuel & Recharge at Nemours Café

Hospital Amenities Designed By Families, For Families

The last thing you need when your child’s sick is to worry about how to keep up with life's little necessities such as meals and laundry. That's why we partnered with families to create a hospital with onsite offerings that are as family-centered as our care. Here's an overview of what's available onsite, which includes:

Visiting the Hospital
  • large private patient rooms with overnight accommodations for two parents
  • family lounges, play spaces, laundry facilities and a community stage
  • free parking (including ChargePoint EV charging stations)
  • complimentary valet parking
For Your Convenience
  • a gift shop, café and coffee shop with quick bites
  • an onsite pharmacy where you can fill prescriptions and purchase over-the-counter items
  • 24-hour family visiting hours
Caring Extras
  • the in-room, online GetWellNetwork provides access to information uniquely based on your child's age, medical condition and more, so your child can watch TV, surf the Web, play music and games, learn about your Nemours care team — and even "paint" the room with a favorite light color using a touch-screen monitor
  • our "hospital in a garden" setting features a one-acre sensory discovery garden and spacious rooftop green spaces for healing, respite and therapy

Learn More About Our Hospital Amenities

Welcome Desk & Registration

Located in the main lobby, our first-floor welcome desk is here to serve your immediate needs by providing general hospital information, offering way-finding tips, and answering general questions you may have during your stay (registration desks are also located on every floor to provide direction if needed).

The welcome desk can also provide family and visitor badges, which are required for all adults. Grown-ups need badges to visit an inpatient (a child staying at the hospital) or to accompany children to specialty care visits.

The lobby itself is open and inviting with garden views, a light-up wall and kid-friendly furniture. Experienced patient relations staff members are available to offer a place to voice your compliments and concerns about your experience.

Family-Friendly Indoor/Outdoor Spaces
A Hospital in a Garden

Spending time surrounded by natural beauty is an important part of healing the body, mind and spirit. Our "hospital in a garden" setting includes a one-acre sensory discovery garden and spacious rooftop green spaces for healing, respite and therapy.

Located just outside of the café, our Discovery Garden features:

  • gardens for peaceful respite and play
  • playful, interactive fountains
  • walking paths

If you can't make it out to the hospital grounds, enjoy one of our Rooftop Garden spaces:

  • second floor garden, located next to the surgical commons area it includes a seating area
  • fourth floor garden, used for therapy and infusion patients and families

Play Spaces for Kids and Teens

We have lots of places inside the hospital where patients and siblings of all ages can enjoy time just being kids. Open around the clock, options include:

  • Emergency Department Play Space, located on the Ground Floor – designed for children of all ages.
  • Coach Deigs Teen Space, located on the Third Floor — features a foosball table, big-screen TV, games, comfy furniture and a sound system for patients and siblings ages 13 years and up.
  • Play Space, located on the Fourth Floor — designed for children ages 12 and younger.
  • Timmy's Playroom, located on the Fifth Floor — designed for kids of all ages who are inpatients. It was donated and created by the Tim Tebow Foundation.

Please note that these play spaces are only available for kids staying overnight in the hospital. No food is allowed in the play spaces. Kids who have a fever should also avoid the play areas. Patients, siblings and guests under 12 years of age must be accompanied by an adult while they play.

Family Lounges and Kid-Friendly Waiting Areas

Our waiting areas and inpatient unit areas have been designed to be as kid-friendly as possible. Each patient floor also has a large open common space where family members can gather and spend time together.

Child Life Program

Child Life specialists are child development experts who help ensure that life remains as normal as possible for children in health care settings and other challenging environments. We promote effective coping through play, self-expressive activities and age-appropriate medical preparation and education.

Learn More About Our Child Life Program »

Dining Options

We offer healthy and convenient places to eat a meal with your family or grab a snack to go. Major credit cards and debit cards are accepted.

Nemours Café

Location: First Floor (right of the welcome desk)
Daily Hours: 7 a.m. to 10 p.m.
Breakfast: 7–9:30 a.m.
Lunch: 11 a.m. to 3 p.m. (grab & go available all day/evening)
Dinner & Late Night: 5–7 p.m. & 8–10 p.m. (deli/grill stations, grab & go and limited breakfast items)

Come relax, refuel and recharge at our hospital's café where our executive chef prepares delicious and healthy meals, using organic seasonal and locally sourced food whenever possible.

You'll enjoy:

  • made-to-order (or make-your-own) hand-tossed salads from the fully stocked salad bars
  • variety of cuisine, including vegetarian and international choices
  • family dining concierge service (every day at lunchtime, our dining concierge assists patients, families and anyone else who may need help with carrying trays, finding a seat, etc.)
  • table seating indoors and outdoors

And you might like to know that our café is an eco-friendly, sustainable operation that uses less non-recyclable Styrofoam and utensils and composts food scraps to nurture our onsite gardens.

Outtakes Quick Cuisine

Location: First Floor (behind the welcome desk)
Daily Hours: 6 a.m. to 9 p.m.

Outtakes Quick Cuisine has plenty of options whether you're on-the-go or just need to keep going. Located inside the gift shop, Outtakes offers a quick bite or a fresh cup of coffee to fuel you.

You'll enjoy:

  • specialty sandwiches
  • salads & soups
  • homemade baked goods
  • frozen treats and dinners
  • Starbucks coffee

Vending Machines

You can find vending machines in the Emergency Department on the ground floor near the elevators.

Publix Outpatient Pharmacy
Publix Outpatient Pharmacy

Location: First Floor (left of welcome desk)
Hours: Monday–Friday, 8:30 a.m. to 6 p.m.
Phone: (407) 567-4799
Fax: (407) 567-4795

Do you have prescriptions that need to be filled after an appointment or after your child is discharged from the hospital? For your convenience, we offer an on-site outpatient pharmacy where you can fill prescriptions and purchase many basic over-the-counter medicines and supplies.

Shop for reasonably priced vitamins, pain relievers, cold and allergy medicines, first-aid items and more. We accept most insurance plans — just show your insurance card when you place a prescription order.

Retail Shops
Branches Gift Shop

Location: First Floor (left of the welcome desk)
Hours: Monday–Friday, 9 a.m. to 5:30 p.m.

Our hospital's Branches Gift Shop offers unique items for everyone on your list.

Visit us for a great selection of snacks and gifts, including:

  • toys and stuffed animals
  • cards and balloons
  • household decor
  • magazines and kid-friendly activities
  • jewelry
Computers & Internet Access

Provided by KINfolk

Staying connected to friends and family is important during a hospital stay. If you don't have your own laptop computer, you can feel free to borrow one while your child's staying with us overnight — thanks to KINfolk, a non-profit organization that provides free laptops/Internet access to hospitalized children across the country. Although we do lend computers to parents, we give priority to kid users.

You can also find KINfolk computers in many of our common spaces.

How to Reserve a Laptop

To reserve a laptop during your child’s hospital stay, simply ask your social worker or nurse for more information. Parents also are welcome to call or email a laptop request.

Internet Access

In addition to laptops, Nemours Children's Hospital has computers with an internet connection in family common areas, lounges and play spaces. We also provide free wireless access for your own personal electronic devices. Devices automatically connect to the internet through our network — simply accept the Nemours wireless network agreement.

Spiritual Care & Worship Services

Open 24 hours a day, seven days a week, our non-denominational chapel is a peaceful place for respite, prayer, quiet meditation and reflection for people of all faiths. While you’re here, you can read from sacred texts from a variety of faith traditions. We can also provide other devotional literature upon request. Our chapel is located on the first floor lobby area (near the gift shop).

Learn More About Spiritual Care at Nemours Children’s Hospital »

Free Parking

You can park for free 24 hours a day, seven days a week in our easily-accessible visitor parking garage located outside of the main hospital entrance.

Free Valet Parking

Location: At the front entrance, near the main entry door
Hours: Monday–Friday, 8 a.m. to 4 p.m.
Phone: (407) 567-4750 or 57-4750 from inside the hospital

We save you time with our free valet service. Just drive to the main entrance and we'll take care of everything. If it is after hours, dial 57-5050 or (407) 5050 to obtain your keys.

Imaging Commons aquarium

Kid-friendly main lobby

Nondenominational chapel

Hospital Support Services

From helping to coordinate temporary housing while your child is receiving treatment to our interpreter services, our varied support services meet your child’s and your family’s needs. Along with exceptional care, your child and your family may need additional services and resources to help you get through the health care journey. Any of our support services provided at Nemours Children’s Hospital in Lake Nona, and our Nemours Children’s Clinics in downtown Orlando, Lake Mary and Melbourne provide comfort and a welcome distraction from the everyday stresses of an illness, procedure or hospital stay.

  • Advisory Councils
    Advisory Councils

    We value your perspective as a parent of a child in our care and welcome your advice and understanding of what it takes to help make your child’s hospital experience less stressful.

  • Animal-Assisted Activities
    Animal-Assisted Activities

    Regular visits from certified handlers and their highly trained pets can actually help kids get better, faster.

  • Breast Milk Donation Program
    Breast Milk Donation Program

    Orlando moms can help premature infants by donating their excess breast milk to our milk donor program, Nemours Breast Milk for Babies. Your generous gift can be a lifesaver.

  • Child Life Program
    Child Life Program

    Certified Child Life specialists at Nemours Children's Hospital in Orlando are trained to help children develop coping strategies specific to their individual needs.

  • Expressive Arts Program
    Expressive Arts Program

    Creativity of any kind helps kids explore and identify feelings, deal with emotions and even manage pain.

  • Interpreter Services
    Interpreter Services

    To help you understand everything about your child’s care, we offer language interpretation services (including American Sign Language) upon request.

  • Ronald McDonald House at Nemours Children's Hospital
    Ronald McDonald House at Nemours Children's Hospital

    The on-site Ronald McDonald House keeps families together during a hospital stay — so you can focus on your child’s health and healing.

  • Social Work
    Social Work

    Our social work team provides compassionate, professional and culturally-sensitive assistance to help you cope with your child’s special condition, and get you and your family on the road to healing.

  • Spiritual Care
    Spiritual Care

    Our spiritual care team provides comfort and support at the chapel, in your child’s room, or wherever you or your family will feel more comfortable.

Local Amenities

If you're not from this area and your child needs to be hospitalized, it's helpful to know what else is available outside our hospital doors. These local amenities may come in handy.

Area Hotels

If you or your family requires lodging, mention Nemours and receive a special rate at participating hotels in Orlando. View Hotel List »

Family-Friendly Attractions
Here’s just a sampling of what Orlando has to offer:
Local Places of Worship

If you'd like to visit a formal place of worship based on your faith, here are some that are closest to the hospital (in alphabetical order):

  • Arise Church

    Meets at Wycliffe Volunteer Center
    10968 John Wycliffe Boulevard, Orlando, FL 32832
    (407) 852-3801
    Learn More »

  • Casa Del Alfarero

    7051 Pershing Avenue, Orlando, FL 32822
    (407) 736-8701
    Learn More »

  • CrossPointe Church

    11002 Lake Hart Drive, #300, Orlando, FL 32832
    (407) 243-2810
    Learn More »

  • Go Church

    Meets at Lake Nona High School
    12500 Narcoossee Road, Orlando, FL 32832
    (407) 306-8800
    Learn More »

  • Hope Presbyterian Church at Lake Nona

    Lake Nona Middle School
    13700 Narcoossee Road, Orlando, FL 32827
    (407) 494-1031
    Learn More »

  • Iglesia El Calvario

    2500 W. Oak Ridge Road, Orlando, FL 32809
    (407) 351-4151
    Learn More »

  • Islamic Society of Central Florida

    1089 N. Goldenrod Road, Orlando, FL 32807
    (407) 273-7750
    Learn More »

  • Journey of Life Lutheran Church

    Meets at Northlake Park Elementary School/Lake Nona YMCA
    9055 Northlake Parkway, Orlando, FL 32827
    (407) 858-1151
    Learn More »

  • Quang Ming Temple (International Buddhist Progress Society)

    6555 Hoffner Avenue, Orlando, FL 32822
    (407) 281-8482
    Learn More »

  • Shri Shiv Dham Hindu Temple

    460 Oberry Hoover Road, Orlando, FL 32825
    (407) 380-2661
    Learn More »

  • South West Orlando Jewish Congregation

    11200 S. Apopka-Vineland Road, Orlando, FL 32836
    (407) 239-5444
    Learn More »

  • Spring of Life United Methodist Church

    11101 Moss Park Road, Orlando, FL 32832
    (407) 282-2855
    Learn More »

  • St. Catherine of Siena

    2750 E. Osceola Parkway
    Kissimmee, FL 34743
    (407) 344-9607
    Learn More »

Family & Visitor Resources

If you're visiting our hospital, the following will help you navigate our building and campus — and know what to expect.

Presence & Participation Policy

We believe spending time with friends and family is an important part of healing. So parents, guardians and other identified family care providers or visitors are welcome in the hospital 24 hours a day, 7 days a week (once they receive a badge) in accordance with patient and family preferences and the clinical judgment of the patient's care team. Quiet hours are between 8 p.m. and 8 a.m. Check with your child's care team to find out if any additional restrictions apply.

Keep these guidelines in mind when visiting us:
  • Show your ID to the welcome desk in the hospital’s main lobby for a visitor ID badge.
  • Call ahead to make arrangements with the nurse when you’re planning to bring young children.
  • Stay home if you're sick with a cold or if you have a cough or other contagious virus. Instead, call or send an eCard.
  • Smoking is not permitted anywhere on the hospital campus, including parking lots.
Patient & Family Safety

While you're with us, your child's safety is our top priority. We have security throughout the hospital grounds — that includes security cameras, hallway mirrors, security bracelets and badging procedures, just to name a few. To ask questions or voice concerns about patient safety, we encourage you to speak with any member of your care team as soon as possible.


To help keep our hospital as safe as possible:

  • Anyone entering Nemours Children’s Hospital is required to obtain a badge before going to an inpatient care unit or specialty care appointment.
  • Anyone staying at the hospital for two or more days will get a “Partner in Care” badge, with your picture and name — “partners in care” include family members, friends and anyone else who may be involved in supporting your child during hospitalization.
  • You can get your badge by showing your ID or driver’s license to the attendant at the welcome desk in the main lobby. We’ll scan your card and the information will then be stored in the badging system database.
  • Please remember to wear your badge at all times while you’re here at the hospital.

NCH Badges Are Color Coded

Blue = NCH staff members and volunteers

Green = Family Advisory Council, community or consulting physicians and partners in care (adult family or support team members who will be at the hospital for more than two days)

Yellow = Authorized vendors

Patient Locator

When your child is admitted to the hospital, we provide an ID security bracelet with a locater chip inside so we’ll know where your child is at all times. The ID band is checked each time before a child receives care. If your child wanders away from a designated area or even outside, the locater chip in the bracelet automatically signals an alert — so that our cameras and Associates can help locate your child right away.

Clinical Logistics Center

The Clinical Logistics Center at Nemours Children's Hospital is a unique electronic command center with two important functions: monitoring security on campus and keeping an eye on your child's vital signs. Paramedics on the clinical logistics side are at work around the clock, continually watching trends for each patient. That way, when a device like a heart or breathing monitor indicates that a child may be having difficulty, logistics team members can alert medical staff right away.

Security After Hours

After 9 p.m. every day, the main entrance is under secured access. To enter the hospital after 9 p.m., you’ll need to go to the Emergency Department (ED) entrance and sign in there.

Every inpatient unit (for children at the hospital overnight) is secured 24 hours a day, seven days a week. To enter an inpatient unit, you’ll need to phone in to the nurses’ station to gain entry. Just pick up the handset outside of the unit, identify yourself and you’ll be let in.

Overnight Stays

Whether your child needs to be admitted to the hospital for a day or longer, knowing what to expect can help ease some worries and concerns for everyone in your family. Hopefully the answers to these frequently asked questions will help.

How Will My Child Be Admitted?

Your child could be admitted to Nemours Children’s Hospital in one of several ways:
  • directly from the Emergency Department (ED) — in this case, admission paperwork happens at the bedside in the ED, where we can give your family badges
  • directly from the physicians’ office — in this case, you’ll be directed to go to the welcome desk
  • surgical admissions
  • via ambulance or helicopter transport from another medical facility

Where Will My Child Stay?

Your child will stay in one of our kid-friendly, comfortable inpatient care units. Kids’ rooms are equipped with a flat-screen TV, refrigerator, phone, in-room safe and bathroom, plus a place for mom and dad to sleep. There's also a special touch-screen monitor that offers Internet and educational options through a program called the GetWellNetwork. And each unit houses a play area/lounge with games, TV, toys, books, tables, couches, highchairs and computers.

Second Floor: Surgery Commons & Rooftop Gardens
Surgery Commons

A number of leading-edge surgical services and programs that are unique in Central Florida are available at Nemours Children's Hospital (NCH). Nemours' unique approach to care is evident in this surgical center, which was specially designed to comfort young patients and their parents.

The large, open, indoor-outdoor space offers lots to see and do, which helps pass the time for those awaiting surgery as well as parents awaiting news. 

Here are some other features of our surgery commons:

  • Upon arrival, each parent is given a beeper preloaded with 20 text messages so they can receive updates during surgery. 
  • Dressed in disposable jumpsuits and masks, parents are able to escort their child into the operating room to provide comfort. So you can be the last people your child sees before anesthesia and the first ones your child sees when waking up (minus the uniform).
  • Bringing nature into the hospital is not only important for our patients and families, but also our surgical care teams. Most hospitals house their surgical suites in the interior walls of the hospital. At NCH, we brought natural light into the surgical corridor, with floor to ceiling windows. Throughout the day, our surgical teams can take a moment and experience the regenerative power of natural light.
  • The surgery commons offers a toy store with dolls, books and other donated items suitable for patients from birth to age 18. Our Child Life specialists allow the patient to select a toy from the toy closet. That toy goes back to the child during pre-op and will be waiting for the patient after surgery. It’s a strategy our Child Life specialists use to distract patients — these toys give our kids something to look forward to.

Learn More About Surgery at Nemours Children’s Hospital »

Rooftop Gardens

The second floor rooftop garden gives you the best view of Medical City. Lake Nona’s Medical City is one of the country’s leaders in bioscience and research and is home to the Orlando VA Medical Center, University of Central Florida College of Medicine, MD Anderson Cancer Center, Sanford-Burnham Medical Research Institute and University of Florida Research and Academic Center.

Learn More About Lake Nona Medical City »

Third Floor: Intensive Care Units
Intensive Care Units

The third floor is home to our intensive care units (ICUs), where children receive continuous monitoring and one-on-one nursing care. NCH provides state-of-the-art level II and level III intensive care for newborns and infants. Our NICU has 13 beds, all with private rooms with sleeping accommodations. Family lounges are also located just a few feet away.

Our ICUs include the:
Fourth Floor: Inpatients and Infusion Center & Therapy Garden
Inpatients and Infusion Center

The fourth floor is where kids can receive chemotherapy or any type of infusion therapy. Children are often here for more than three to four hours. To ensure they're as comfortable as possible, each room is private, with Internet access and a TV and monitor so the child can play games. There's also a view of the therapy garden.

Therapy Garden

Our fourth floor therapy garden is one of two rooftop gardens at Nemours Children's Hospital. This garden was designed with the help of physical therapists and may be used during their therapy sessions. Kids can learn how to use crutches or practice navigating stairs or stepping down from a curb.

Frequently Asked Questions About Overnight Stays

Where Can I Stay?

To help you stay close to your child as much as possible, patient rooms are equipped with sleeping accommodations for parents and family members.

Additional overnight options:
  • Ronald McDonald House at Nemours: Families can stay onsite in an affordable home-like setting. Call Ronald McDonald House at (321) 319-4748 ext. 422 for more information.
    Learn More or Apply to Stay »
  • Orlando Hotels: Mention Nemours and receive a special rate at participating hotels.
What Should We Pack?

We want the children we treat to feel comfortable as possible. So we encourage you to surround your child with personal items from home, as well as bring some conveniences.

Download Our Recommended What to Pack List (PDF) »

How Can I Stay in Touch Through Technology?

Having access to the outside world can help make hospital stays — both short and long — a little easier for you, your child and your concerned family members and friends. Here are some digital conveniences that may help:

  • CaringBridge

    This free Internet service lets you build a personalized website about your child’s care and condition. That way, you can share information and updates with friends and family — and let them post well-wishes. Learn More »

  • eCards

    Quickly brighten the day of a loved one by sending them a free eCard. Pick from dozens of designs that will be hand-delivered to your child while in the hospital. Send an eCard »

  • GetWellNetwork

    In addition to offering one-touch access to the Internet, this program turns your in-room television into an interactive resource directly at the bedside. The GetWellNetwork offers interactive communication with hospital staff, entertainment, as well as medical and educational services and programs (brought to you through a partnership with Nemours’ experts at Learn More »

How Can I Prepare My Child for a Hospital Stay?

When you know ahead of time your child will have an overnight (inpatient) hospital visit, being prepared can help ease some of the anxiety — for both you and your child.

Here are a few helpful tips:
  • Take time to understand everything you can about your child's condition, and talk to your doctor or nurse about specific tests and procedures your child may have.
  • Tell your child age-appropriate details about why an overnight hospital stay is required, and how he or she might feel during and after a test or procedure.
  • Discuss the other patients your child may meet, some who may be very ill.
  • Talk about caregivers' roles, including the different kinds of physicians your child might meet, nurses’ duties and other specialists who could be part of your hospital care team.
  • Don’t forget to care for yourself. Children look to adults for reassurance, and when we’re calm and confident, they will be too.

Helpful Resources

Download these useful guides:
Trusted Resources from KidsHealth

For more information about preparing for your child's overnight hospital stay, check out these articles from Nemours' experts at

Second Floor: Surgery Commons

Second Floor: Rooftop Gardens

Fourth Floor: Infusion Center

Third Floor: Neonatal Intensive Care Unit (NICU)

Fourth Floor: Therapy Garden

* Once a patient receives a badge, parents, guardians and other identified family care providers or visitors are welcome in the hospital 24 hours a day, 7 days a week (in accordance with patient and family preferences and the clinical judgment of the patient's care team).