For Health Professionals
Refer a Patient: (407) 650-7715
(855) KID-ADMIT (543-2364)
Learn About Patient Referrals »
To help you and your family find your way around, print out this helpful hospital map. Our staff at the welcome desk in the lobby can also help you figure out where you need to go. Download Hospital Map (PDF) »
EmmiKids is an interactive web-based tool that makes complex medical information easy to understand — even for our youngest patients. Learn More »
The last thing you need when your child’s sick is to worry about how to keep up with life's little necessities such as meals and laundry. That's why we partnered with families to create a hospital with onsite offerings that are as family-centered as our care. Here's an overview of what's available onsite, which includes:
Located in the main lobby, our first-floor welcome desk is here to serve your immediate needs by providing general hospital information, offering way-finding tips, and answering general questions you may have during your stay (registration desks are also located on every floor to provide direction if needed).
The welcome desk can also provide family and visitor badges, which are required for all adults. Grown-ups need badges to visit an inpatient (a child staying at the hospital) or to accompany children to specialty care visits.
The lobby itself is open and inviting with garden views, a light-up wall and kid-friendly furniture. Experienced patient relations staff members are available to offer a place to voice your compliments and concerns about your experience.
Spending time surrounded by natural beauty is an important part of healing the body, mind and spirit. Our "hospital in a garden" setting includes a one-acre sensory discovery garden and spacious rooftop green spaces for healing, respite and therapy.
Located just outside of the café, our Discovery Garden features:
If you can't make it out to the hospital grounds, enjoy one of our Rooftop Garden spaces:
We have lots of places inside the hospital where patients and siblings of all ages can enjoy time just being kids. Open around the clock, options include:
Please note that these play spaces are only available for kids staying overnight in the hospital. No food is allowed in the play spaces. Kids who have a fever should also avoid the play areas. Patients, siblings and guests under 12 years of age must be accompanied by an adult while they play.
Our waiting areas and inpatient unit areas have been designed to be as kid-friendly as possible. Each patient floor also has a large open common space where family members can gather and spend time together.
Child Life specialists are child development experts who help ensure that life remains as normal as possible for children in health care settings and other challenging environments. We promote effective coping through play, self-expressive activities and age-appropriate medical preparation and education.
We offer healthy and convenient places to eat a meal with your family or grab a snack to go. Major credit cards and debit cards are accepted.
Location: First Floor (right of the welcome desk)
Daily Hours: 7 a.m. to 10 p.m.
Breakfast: 7–9:30 a.m.
Lunch: 11 a.m. to 3 p.m. (grab & go available all day/evening)
Dinner & Late Night: 5–7 p.m. & 8–10 p.m. (deli/grill stations, grab & go and limited breakfast items)
Come relax, refuel and recharge at our hospital's café where our executive chef prepares delicious and healthy meals, using organic seasonal and locally sourced food whenever possible.
And you might like to know that our café is an eco-friendly, sustainable operation that uses less non-recyclable Styrofoam and utensils and composts food scraps to nurture our onsite gardens.
Location: First Floor (behind the welcome desk)
Daily Hours: 6 a.m. to 9 p.m.
Outtakes Quick Cuisine has plenty of options whether you're on-the-go or just need to keep going. Located inside the gift shop, Outtakes offers a quick bite or a fresh cup of coffee to fuel you.
You can find vending machines in the Emergency Department on the ground floor near the elevators.
Location: First Floor (left of welcome desk)
Hours: Monday–Friday, 8:30 a.m. to 6 p.m.
Phone: (407) 567-4799
Fax: (407) 567-4795
Do you have prescriptions that need to be filled after an appointment or after your child is discharged from the hospital? For your convenience, we offer an on-site outpatient pharmacy where you can fill prescriptions and purchase many basic over-the-counter medicines and supplies.
Shop for reasonably priced vitamins, pain relievers, cold and allergy medicines, first-aid items and more. We accept most insurance plans — just show your insurance card when you place a prescription order.
Location: First Floor (left of the welcome desk)
Hours: Monday–Friday, 9 a.m. to 5:30 p.m.
Our hospital's Branches Gift Shop offers unique items for everyone on your list.
Visit us for a great selection of snacks and gifts, including:
Provided by KINfolk
Staying connected to friends and family is important during a hospital stay. If you don't have your own laptop computer, you can feel free to borrow one while your child's staying with us overnight — thanks to KINfolk, a non-profit organization that provides free laptops/Internet access to hospitalized children across the country. Although we do lend computers to parents, we give priority to kid users.
You can also find KINfolk computers in many of our common spaces.
To reserve a laptop during your child’s hospital stay, simply ask your social worker or nurse for more information. Parents also are welcome to call or email a laptop request.
In addition to laptops, Nemours Children's Hospital has computers with an internet connection in family common areas, lounges and play spaces. We also provide free wireless access for your own personal electronic devices. Devices automatically connect to the internet through our network — simply accept the Nemours wireless network agreement.
Open 24 hours a day, seven days a week, our non-denominational chapel is a peaceful place for respite, prayer, quiet meditation and reflection for people of all faiths. While you’re here, you can read from sacred texts from a variety of faith traditions. We can also provide other devotional literature upon request. Our chapel is located on the first floor lobby area (near the gift shop).
You can park for free 24 hours a day, seven days a week in our easily-accessible visitor parking garage located outside of the main hospital entrance.
Location: At the front entrance, near the main entry door
Hours: Monday–Friday, 8 a.m. to 4 p.m.
Phone: (407) 567-4750 or 57-4750 from inside the hospital
We save you time with our free valet service. Just drive to the main entrance and we'll take care of everything. If it is after hours, dial 57-5050 or (407) 5050 to obtain your keys.
Imaging Commons aquarium
Kid-friendly main lobby
From helping to coordinate temporary housing while your child is receiving treatment to our interpreter services, our varied support services meet your child’s and your family’s needs. Along with exceptional care, your child and your family may need additional services and resources to help you get through the health care journey. Any of our support services provided at Nemours Children’s Hospital in Lake Nona, and our Nemours Children’s Clinics in downtown Orlando, Lake Mary and Melbourne provide comfort and a welcome distraction from the everyday stresses of an illness, procedure or hospital stay.
We value your perspective as a parent of a child in our care and welcome your advice and understanding of what it takes to help make your child’s hospital experience less stressful.
Regular visits from certified handlers and their highly trained pets can actually help kids get better, faster.
Orlando moms can help premature infants by donating their excess breast milk to our milk donor program, Nemours Breast Milk for Babies. Your generous gift can be a lifesaver.
Certified Child Life specialists at Nemours Children's Hospital in Orlando are trained to help children develop coping strategies specific to their individual needs.
Creativity of any kind helps kids explore and identify feelings, deal with emotions and even manage pain.
To help you understand everything about your child’s care, we offer language interpretation services (including American Sign Language) upon request.
The on-site Ronald McDonald House keeps families together during a hospital stay — so you can focus on your child’s health and healing.
Our social work team provides compassionate, professional and culturally-sensitive assistance to help you cope with your child’s special condition, and get you and your family on the road to healing.
Our spiritual care team provides comfort and support at the chapel, in your child’s room, or wherever you or your family will feel more comfortable.
If you're not from this area and your child needs to be hospitalized, it's helpful to know what else is available outside our hospital doors. These local amenities may come in handy.
If you'd like to visit a formal place of worship based on your faith, here are some that are closest to the hospital (in alphabetical order):
Meets at Wycliffe Volunteer Center
10968 John Wycliffe Boulevard, Orlando, FL 32832
Learn More »
7051 Pershing Avenue, Orlando, FL 32822
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11002 Lake Hart Drive, #300, Orlando, FL 32832
Learn More »
Meets at Lake Nona High School
12500 Narcoossee Road, Orlando, FL 32832
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Lake Nona Middle School
13700 Narcoossee Road, Orlando, FL 32827
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2500 W. Oak Ridge Road, Orlando, FL 32809
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1089 N. Goldenrod Road, Orlando, FL 32807
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Meets at Northlake Park Elementary School/Lake Nona YMCA
9055 Northlake Parkway, Orlando, FL 32827
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6555 Hoffner Avenue, Orlando, FL 32822
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460 Oberry Hoover Road, Orlando, FL 32825
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11200 S. Apopka-Vineland Road, Orlando, FL 32836
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11101 Moss Park Road, Orlando, FL 32832
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2750 E. Osceola Parkway
Kissimmee, FL 34743
Learn More »
If you're visiting our hospital, the following will help you navigate our building and campus — and know what to expect.
We believe spending time with friends and family is an important part of healing. So parents, guardians and other identified family care providers or visitors are welcome in the hospital 24 hours a day, 7 days a week (once they receive a badge) in accordance with patient and family preferences and the clinical judgment of the patient's care team. Quiet hours are between 8 p.m. and 8 a.m. Check with your child's care team to find out if any additional restrictions apply.
While you're with us, your child's safety is our top priority. We have security throughout the hospital grounds — that includes security cameras, hallway mirrors, security bracelets and badging procedures, just to name a few. To ask questions or voice concerns about patient safety, we encourage you to speak with any member of your care team as soon as possible.
To help keep our hospital as safe as possible:
Blue = NCH staff members and volunteers
Green = Family Advisory Council, community or consulting physicians and partners in care (adult family or support team members who will be at the hospital for more than two days)
Yellow = Authorized vendors
When your child is admitted to the hospital, we provide an ID security bracelet with a locater chip inside so we’ll know where your child is at all times. The ID band is checked each time before a child receives care. If your child wanders away from a designated area or even outside, the locater chip in the bracelet automatically signals an alert — so that our cameras and Associates can help locate your child right away.
The Clinical Logistics Center at Nemours Children's Hospital is a unique electronic command center with two important functions: monitoring security on campus and keeping an eye on your child's vital signs. Paramedics on the clinical logistics side are at work around the clock, continually watching trends for each patient. That way, when a device like a heart or breathing monitor indicates that a child may be having difficulty, logistics team members can alert medical staff right away.
After 9 p.m. every day, the main entrance is under secured access. To enter the hospital after 9 p.m., you’ll need to go to the Emergency Department (ED) entrance and sign in there.
Every inpatient unit (for children at the hospital overnight) is secured 24 hours a day, seven days a week. To enter an inpatient unit, you’ll need to phone in to the nurses’ station to gain entry. Just pick up the handset outside of the unit, identify yourself and you’ll be let in.
Whether your child needs to be admitted to the hospital for a day or longer, knowing what to expect can help ease some worries and concerns for everyone in your family. Hopefully the answers to these frequently asked questions will help.
Your child will stay in one of our kid-friendly, comfortable inpatient care units. Kids’ rooms are equipped with a flat-screen TV, refrigerator, phone, in-room safe and bathroom, plus a place for mom and dad to sleep. There's also a special touch-screen monitor that offers Internet and educational options through a program called the GetWellNetwork. And each unit houses a play area/lounge with games, TV, toys, books, tables, couches, highchairs and computers.
A number of leading-edge surgical services and programs that are unique in Central Florida are available at Nemours Children's Hospital (NCH). Nemours' unique approach to care is evident in this surgical center, which was specially designed to comfort young patients and their parents.
The large, open, indoor-outdoor space offers lots to see and do, which helps pass the time for those awaiting surgery as well as parents awaiting news.
Here are some other features of our surgery commons:
The second floor rooftop garden gives you the best view of Medical City. Lake Nona’s Medical City is one of the country’s leaders in bioscience and research and is home to the Orlando VA Medical Center, University of Central Florida College of Medicine, MD Anderson Cancer Center, Sanford-Burnham Medical Research Institute and University of Florida Research and Academic Center.
The third floor is home to our intensive care units (ICUs), where children receive continuous monitoring and one-on-one nursing care. NCH provides state-of-the-art level II and level III intensive care for newborns and infants. Our NICU has 13 beds, all with private rooms with sleeping accommodations. Family lounges are also located just a few feet away.
The fourth floor is where kids can receive chemotherapy or any type of infusion therapy. Children are often here for more than three to four hours. To ensure they're as comfortable as possible, each room is private, with Internet access and a TV and monitor so the child can play games. There's also a view of the therapy garden.
Our fourth floor therapy garden is one of two rooftop gardens at Nemours Children's Hospital. This garden was designed with the help of physical therapists and may be used during their therapy sessions. Kids can learn how to use crutches or practice navigating stairs or stepping down from a curb.
To help you stay close to your child as much as possible, patient rooms are equipped with sleeping accommodations for parents and family members.
We want the children we treat to feel comfortable as possible. So we encourage you to surround your child with personal items from home, as well as bring some conveniences.
Having access to the outside world can help make hospital stays — both short and long — a little easier for you, your child and your concerned family members and friends. Here are some digital conveniences that may help:
This free Internet service lets you build a personalized website about your child’s care and condition. That way, you can share information and updates with friends and family — and let them post well-wishes. Learn More »
Quickly brighten the day of a loved one by sending them a free eCard. Pick from dozens of designs that will be hand-delivered to your child while in the hospital. Send an eCard »
In addition to offering one-touch access to the Internet, this program turns your in-room television into an interactive resource directly at the bedside. The GetWellNetwork offers interactive communication with hospital staff, entertainment, as well as medical and educational services and programs (brought to you through a partnership with Nemours’ experts at KidsHealth.org). Learn More »
When you know ahead of time your child will have an overnight (inpatient) hospital visit, being prepared can help ease some of the anxiety — for both you and your child.
For more information about preparing for your child's overnight hospital stay, check out these articles from Nemours' experts at KidsHealth.org:
Second Floor: Surgery Commons
Second Floor: Rooftop Gardens
Fourth Floor: Infusion Center
Third Floor: Neonatal Intensive Care Unit (NICU)
Fourth Floor: Therapy Garden
* Once a patient receives a badge, parents, guardians and other identified family care providers or visitors are welcome in the hospital 24 hours a day, 7 days a week (in accordance with patient and family preferences and the clinical judgment of the patient's care team).