Nemours Children's Hospital, Lake Nona

Nemours KidsTRACK  (Teaching, Research, Advocacy, Community, Knowledge) is how our family connects to yours. Here, the team helps you find services, information and resources that can make your life a little easier from the time your child is diagnosed and throughout treatment and healing — while at the hospital, to well after you return home.

Located in the hospital lobby, KidsTRACK is a place where you can:
  • learn about and schedule appointments for hospital services, such as care coordination, Child Life services, spiritual care, language interpretation and patient advocacy
  • ask questions and get trusted information about your child’s condition, recent research and treatments
  • participate in meetings and training events, such as our Healthy Choices cooking demonstrations

Services We Offer at KidsTRACK

Care Coordination

Care coordination referrals are sometimes provided by your child’s medical team. You can also call (407) 567-3208 (57-3208 within the hospital), or email

Care coordination helps you manage many aspects of your child’s care. Provided by hospital social worker who is part of your child’s care team, your care coordinator can:

  • coordinate multiple doctor appointments here at the hospital or at our satellite clinics
  • facilitate communication and collaboration among specialists
  • foster open communication with your child’s care team
  • manage quality of care concerns you may have
  • interact/connect with nonprofits and insurance companies
  • answer questions regarding your Medicaid rights and the appeals process
  • learn to use special equipment for home health care
  • find reliable information on medical conditions, research and treatments
  • access emotional support for your child and family
  • find and access available federal and state assistance programs
  • provide referrals to health care agencies and community resources (rehabilitative, vocational, and early intervention services)
  • connect your child and family hospital support groups and advisory councils
Events and Medical Demonstrations

The hospital hosts informative events and demonstrations to promote healthy living and educate families about medical treatments and procedures, resources in the community and much more.

Scheduled throughout the year, we offer:
  • small group meetings and classes (support groups, safety and intervention, breast feeding)
  • hands-on cooking in the teach-in kitchen (recipes to support special dietary needs)
  • medical demonstrations and instruction (Child Life specialists explain surgical techniques)
  • presentations (learn about new treatments, clinical trials)
  • early literacy screening (Nemours BrightStart!)
Nemours Resources for Patients and Families

Making an Appointment

To make an appointment with KidsTRACK, please call us at (407) 567-3208 (dial 57-3208 from inside the hospital) or stop in to see us during the week (hours are posted on the door). We look forward to working with you.

Contact Us

Monica Nebel, BSN, RN

KidsTRACK Program Manager


Nemours Children's Hospital
Location: first floor lobby
Hours: vary
Call: (407) 567-3208 or 57-3208 within the hospital.