Contact NemoursLink

(877) 696-3668

NemoursLink Alerts

Patient Safety Information

Make sure to use the
Log Out button on the top right of the screen when finished with use. Avoid simultaneous logins. Do not have multiple NemoursLink windows open at one time.

Electronic Access to Patient Records

NemoursLink is designed to help community-based health care providers more easily monitor patients they have referred to Nemours or one of its affiliate locations for care and treatment. This secure website is only available to registered users. User ID and Password are required.

Delaware School Nurses

Delaware’s public school nurses see current medical information for students who come to them for care.

Learn More About the Student Health Collaboration »

Get Started

If you have a username and password, login using the green log in box:

To receive access, you must complete the following steps:

  1. Contact your Professional Relations Liaison for assistance. If no liaison is assigned to your practice or school district, contact one of the following:

    • Business Development in Delaware

      (302) 651-6091

    • Business Development in Florida

      (407) 650-7204

    • NemoursLink Service Desk

      (877) 696-3668

  2. Each practice or school district must have a legal authorized representative sign the Practice Agreement form with Nemours to allow members of their organization to access NemoursLink. Individual users may not access NemoursLink without this document.
  3. Each user seeking to gain individual access to patients through NemoursLink must complete the User Agreement form.

Once these steps have been completed, and authentication confirmed, you will receive written notification that NemoursLink access has been granted.

About NemoursLink

NemoursLink is a confidential, easy-to-use Internet-based tool that can be used by our community providers and school nurses from their offices.

Nemours has a strong interest in improving the delivery and coordination of health care to children. As part of this effort, Nemours has developed NemoursLink, which will provide community-based primary care providers (PCPs), referring providers and school nurses secure electronic access to select portions of their patients’ medical records.

Each user in the practice or school district (or designated non-physician staff) will receive a unique login ID and password to the NemoursLink application.

Product Description

 
What Type of Information is Available via NemoursLink?
 
How is information presented in NemoursLink?
 
Is NemoursLink Secure?

NemoursLink is a secure Internet-based tool that is only available to registered users. User ID and Passwords are required. Confidential patient information in NemoursLink is protected by various state and federal privacy laws and regulations, including but not limited to, the Health Insurance Portability and Accountability Act (HIPAA).

 
What is required for my office to participate?

NemoursLink is a free program available to all primary care clinicians and referring providers with patients in our care. Each practice is required to sign a Nemours Partner Practice Agreement, and each individual user is required to sign a User Access Agreement. Both of these documents provide an acknowledgment of responsibilities under state and federal privacy laws and regulations, including, but not limited to HIPAA.

 
Is there a cost for using NemoursLink?

System Requirements

To benefit from the full suite of resources available through NemoursLink, your computer must meet the following minimum hardware and software requirements. These are necessary to operate the program successfully.

 
Hardware & Operating System Requirements
The hardware and operating system requirements are:
  • Pentium II @ 233 MHz with 128 MB of RAM
  • 1024 x 768 Screen resolution
  • Windows 9x/NT/2000/XP *
  • 56K modem **

* Note: Apple/Macintosh does not support all functionality.

** Note: A high-speed Internet connection (DSL, Cable Modem, T1 line) greatly improves NemoursLink performance and is therefore recommended.

 
Supported Internet Browsers
NemoursLink supports the following Internet browsers:

In order to use this Web application, you must use one of the following browsers on Microsoft® Windows®

Alternatively, you can use this Web application using Mac OS ® X with the following browser:

Note: Beta or Release Candidates are not supported.

If your computer does not meet the Minimum System Requirements outlined above, please contact your office’s computer support personnel for assistance with upgrading your PCs.

Practice Agreement

If you are the legal authorized representative of the practice or school district seeking access to NemoursLink on behalf of your organization and its members, please complete the appropriate Practice Agreement Form.

If you are not the legal authorized representative for your organization, please complete the individual User Agreement in the section below.


User Agreement

If you are an employee of a practice or a nurse/clinician with a NemoursLink Partner School District seeking access to your patients through NemoursLink, and are not the legal representative for the organization, please complete the appropriate User Agreement Form.

If you are the legal authorized representative for your organization, please complete the Practice Agreement in the first section of this tab.


Notice

All persons seeking access to NemoursLink need to have individual usernames and passwords, which cannot be shared with colleagues within their office.

Technical Support

Call (877) 696-3668

NemoursLink is dedicated to providing our affiliates with the very best support possible. We strive to provide timely, efficient, quality support to our NemoursLink users. Our NemoursLink Partners and Users receive toll-free technical support at (877) 696-3668.

Telephone Support Features

Toll-free telephone support is available during standard business hours, Monday through Friday. This type of support offers unlimited access to support analysts that understand your issues and dependencies.

Tech support includes:
  • toll free telephone technical support
  • assistance in the Registration Process of NemoursLink
  • assistance in using the NemoursLink application
  • help in resolving user ID and password related issues
  • technical expertise and training
Tech support does not include:
  • computer repair
  • repair/diagnostics or maintenance of your Internet access
  • network troubleshooting

How do I initiate a support call?

Dial (877) 696-3668.


Frequently Asked Questions

 
What is NemoursLink?
 
How does NemoursLink work?

Each user in the practice or school district (or designated non-physician staff) will receive a unique login ID and password to the NemoursLink application. It will be accessed from the nemours.org web site.

 
What is required to participate?

NemoursLink is a free program available to clinicians in all our community practices and school districts (select Delaware public schools only) that share patients with Nemours. Each practice or school district is required to sign a NemoursLink Practice Agreement, and each individual user is required to sign a NemoursLink User Agreement, both of which provide an acknowledgment of responsibilities under state and federal privacy laws and regulations, including, but not limited to HIPAA and FERPA.

 
How do you get started?

To start utilizing NemoursLink submit the NemoursLink Practice Agreement for your practice or school district. Each individual user will also fill out the NemoursLink User Agreement. If you’d like a full demonstration and are in the state of Delaware call (302) 651-6091 for an appointment. You can also call our Service Desk at (877) 696-3668 and request more information regarding NemoursLink.

View Instructions for Registering »

Contact your Professional Relations Liaison for assistance. If no liaison is assigned to your practice or school district, contact Business Development in Delaware at (302) 651-6091 or Business Development in Florida at (407) 650-7204 or call (877) 696-3668.

 
What equipment and browser is required to access NemoursLink?
 
What is the cost of using NemoursLink?
 
How do I initiate a support call?

Dial (877) 696-3668.

Monitor your patient's progress with this secure website provided exclusively for primary care and referring clinicians.