View your child's medical records and schedule appointments through our secure, online portal, day or night.
At Nemours, we want to help you any way we can, including assisting you in the financial aspects of your child’s care. We want to make this part of the process easier, so you can focus on more important things — like helping your child feel better.
We have financial counselors on-site to help you:
- design an interest-free payment plan you can afford
- identify and apply for available state and federal assistance, like the Children's Health Insurance Program (CHIP)
- apply for funds through Nemours Financial Assistance Program
- determine Medicaid eligibility and assist with Medicaid enrollment
Nemours Financial Assistance Program
If you can’t afford private health insurance, and you don’t qualify for state or federal government health care programs, you might be eligible for Nemours-funded financial assistance. It’s our policy to provide care, either at a discounted rate or at no charge, for those patients who participate in the Nemours Financial Assistance Program (NFAP).
The Nemours Financial Assistance Program (NFAP) is based on income level and other circumstances. Families must apply for all applicable state and/or federal aid programs before qualifying for the NFAP.
If a family receives a discount through NFAP, the discounted rate (percentage) the family receives is applied to total gross charges. Failure to make scheduled payments may result in disqualification from NFAP. Families must recertify their participation in NFAP annually.
Nemours offers several financial assistance programs — some apply to specific medical conditions, others discount or lower the cost of Nemours medical services. Nemours financial counselors will be able to help guide you through the application process.
Medicaid is the largest health insurer in the United States, providing coverage for a full range of medical services for eligible children and families. Each state determines its own benefit packages and eligibility requirements based on the state’s needs and federal guidelines.
Medicaid provides all medically necessary care for children including primary, specialty and emergent care.
- doctor visits
- hospital visits
- well-baby visits
- well-child visits and treatments
- dental care
Your Nemours financial counselor will give you more information, and can help you enroll in Medicaid.
For more information about covering the cost of health care, check out these articles from KidsHealth.org.
- How to Find Affordable Health Care
- Finding Your Way in the Health Care System
- Financial Management During Crisis
We also offer discounts for the families that don’t qualify for Medicaid or NFAP. Please contact our financial services department for more information.
Nemours Financial Assistance Department
Wilmington, Del.: (302) 651-5747 or (800) 252-0040
Jacksonville, Fla.: (904) 697-3721
Orlando, Fla.: (407) 650-7703
Pensacola, Fla.: (850) 473-4509
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.