Family-Centered Care in Jacksonville

Participation & Collaboration

We welcome ideas and advice from patients and families about how to best deliver family-centered care. We include you as part of your child's care team — after all, no one knows your child better than you do.

That means asking for your opinions, listening to your concerns, and explaining what's going on (every step of the way) in terms you and your child can understand.

Family-Advisory Council

We have a hospital Family Advisory Council that incorporates families' feedback to help improve our care. Various specialties and conditions have their own councils as well (like cystic fibrosis and cancer and blood disorders) so that they can help us offer their children the very best care for their families' very unique needs. Learn More »

Information Sharing

We give you timely, accurate, and family-friendly information so you can be an advocate for your child.

Get trusted information from our Nemours experts at the world's most-visited website for children’s health.
Learn More About KidsHealth »
Go to KidsHealth »


Keep track of your child’s health record online and/or through a safe, private, secure mobile app. Learn More About MyNemours »
Go to MyNemours »

Respect & Dignity

We listen to and honor your family's culture, perspectives, and values in planning and delivering your child's care.

Office of Health Equity & Inclusion

Our mission is to improve care and patient satisfaction, while being respectful and mindful of each family's specific opinions and needs based on their race, ethnicity, language, and socioeconomic status.