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NemoursLink is designed to help community-based health care providers more easily monitor patients they have referred to Nemours or one of its affiliate locations for care and treatment. This secure website is only available to registered users. User ID and Password are required.

Delaware School Nurses

Delaware’s public school nurses see current medical information for students who come to them for care.

Learn more about the Student Health Collaboration

Get Started

If you have a username and password, log in to .

To receive access, you must complete the following steps:

1. Each practice or school district must have a legal authorized representative sign the Practice Agreement form with Nemours to allow members of their organization to access NemoursLink. Individual users may not access NemoursLink without this document.

2. Each user seeking to gain individual access to patients through NemoursLink must complete the User Agreement form.

Once these steps have been completed, and authentication confirmed, you will receive written notification that NemoursLink access has been granted.

If you need assistance, contact your physician liaison. If no liaison is assigned to your practice or school district, contact one of the following:

About NemoursLink

NemoursLink is a confidential, easy-to-use internet-based tool that can be used by our community providers and school nurses from their offices.

Nemours has a strong interest in improving the delivery and coordination of health care to children. As part of this effort, Nemours has developed NemoursLink, which will provide community-based primary care providers (PCPs), referring providers and school nurses secure electronic access to select portions of their patients’ medical records.

Each user in the practice or school district (or designated nonphysician staff) will receive a unique login ID and password to the NemoursLink application.

What type of information is available via NemoursLink?

NemoursLink enables PCPs, referring providers and school nurses to review clinical information including outpatient visit notes, laboratory and imaging results, patient demographics, hospital discharge summary, operative reports and other information regarding patients for whom they are listed as the primary care provider, referring provider or school nurse.

How is information presented in NemoursLink?

Snapshot View: Offers a one-page summary of clinical patient information.

Chart Review: Allows users to see patient visit notes, lab results, imaging results, medications and other special order results.

Is NemoursLink secure?

NemoursLink is a secure internet-based tool that is only available to registered users. User ID and passwords are required. Confidential patient information in NemoursLink is protected by various state and federal privacy laws and regulations, including but not limited to, the Health Insurance Portability and Accountability Act (HIPAA).

What is required for my office to participate?

NemoursLink is a free program available to all primary care clinicians and referring providers with patients in our care. Each practice is required to sign a Nemours Partner Practice Agreement, and each individual user is required to sign a User Access Agreement. Both of these documents provide an acknowledgment of responsibilities under state and federal privacy laws and regulations, including, but not limited to HIPAA.

Is there a cost for using NemoursLink?

There is no direct charge by Nemours to access NemoursLink. The only costs would be those to update your computers, browsers or access lines.

Each individual practice is solely responsible for the costs of the equipment, maintenance, and supplies required for access to and use of the NemoursLink. Such costs might include cost of acquisition, installation, operation and maintenance of personal computers and printers; costs related to wiring, hardware, software, phone charges and internet access services; and costs of ongoing equipment and supply upgrades.

 

System Requirements

To benefit from the full suite of resources available through NemoursLink, your computer must meet the following minimum hardware and software requirements. These are necessary to operate the program successfully.

Hardware and Operating System Requirements

The hardware and operating system requirements are:

  • Pentium II @ 233 MHz with 128 MB of RAM
  • 1024 x 768 Screen resolution
  • Windows 9x/NT/2000/XP *
  • 56K modem **

* Note: Apple/Macintosh does not support all functionality.

** Note: A high-speed internet connection (DSL, Cable Modem, T1 line) greatly improves NemoursLink performance and is therefore recommended.

 

Supported Internet Browsers

NemoursLink supports the following internet browsers:

In order to use this web application, you must use one of the following browsers on Microsoft® Windows®

Alternatively, you can use this web application using Mac OS ® X with the following browsers:

Note: Beta or Release Candidates are not supported. Browser must be able to accept cookies and enabled to run JavaScript. Minimum screen resolution is 1024x768.

If your computer does not meet the Minimum System Requirements outlined above, please contact your office’s computer support personnel for assistance with upgrading your PCs.

Practice Agreement

If you are the legal authorized representative of the practice or school district seeking access to NemoursLink on behalf of your organization and its members, please complete the appropriate Practice Agreement Form.

If you are not the legal authorized representative for your organization, please complete the individual User Agreement in the section below.

 

User Agreement

If you are an employee of a practice or a nurse/clinician with a NemoursLink Partner School District seeking access to your patients through NemoursLink, and are not the legal representative for the organization, please complete the appropriate User Agreement Form.

If you are the legal authorized representative for your organization, please complete the Practice Agreement in the first section of this tab.

 

Notice

All persons seeking access to NemoursLink need to have individual usernames and passwords, which cannot be shared with colleagues within their office.

Technical Support

Call

NemoursLink is dedicated to providing our affiliates with the very best support possible. We strive to provide timely, efficient, quality support to our NemoursLink users. Our NemoursLink partners and users receive toll-free technical support at .

Telephone Support Features

Toll-free telephone support is available during standard business hours, Monday through Friday. This type of support offers unlimited access to support analysts that understand your issues and dependencies.

Tech support includes:

  • toll free telephone technical support
  • assistance in the registration process of NemoursLink
  • assistance in using the NemoursLink application
  • help in resolving user ID and password related issues
  • technical expertise and training

Tech support does not include:

  • computer repair
  • repair/diagnostics or maintenance of your internet access
  • network troubleshooting

How do I initiate a support call?

Dial .

Frequently Asked Questions

What is NemoursLink?

NemoursLink provides primary care and referring clinicians in the communities we serve with secure electronic access to select portions of their patients’ medical records. NemoursLink is also available to school nurses in select Delaware public schools.

This application allows specified non-Nemours health care providers, groups of providers, and/or authorized staff members of non-Nemours health care providers to view the information stored in these medical records. The clinician using this system will view this information using a connection from the NemoursLink partner’s computer to Nemours computer network over a telephone line or the internet.

The method of access uses a worldwide web browser, such as Netscape or Internet Explorer, to display the information. NemoursLink is a secure, confidential and easy-to-use internet based tool.

How does NemoursLink work?

Each user in the practice or school district (or designated nonphysician staff) will receive a unique login ID and password to the NemoursLink application. It will be accessed from the nemours.org web site.

What is required to participate?

NemoursLink is a free program available to clinicians in all our community practices and school districts (select Delaware public schools only) that share patients with Nemours. Each practice or school district is required to sign a NemoursLink Practice Agreement, and each individual user is required to sign a NemoursLink User Agreement, both of which provide an acknowledgment of responsibilities under state and federal privacy laws and regulations, including, but not limited to HIPAA and FERPA.

How do you get started?

To start utilizing NemoursLink submit the NemoursLink Practice Agreement for your practice or school district. Each individual user will also fill out the NemoursLink User Agreement. You can also call our Service Desk at (866) 736-2845 and request more information regarding NemoursLink.

View instructions for registering above.

Contact your professional relations liaison for assistance. For the Delaware Valley, please contact your liaison below:

DE/MD: (302) 353-0288

NJ: (609) 977-0539

PA & All Other States: (302) 373-2348

For Florida, please contact the Business Development Office at (407) 650-7204.

What equipment and browser is required to access NemoursLink?

View system requirements above

What is the cost of using NemoursLink?

There is no direct charge by Nemours to access NemoursLink. The only costs would be those to update your computers, browsers or access lines.

Each individual practice is solely responsible for the costs of the equipment, maintenance, and supplies required for access to and use of the NemoursLink. Such costs might include cost of acquisition, installation, operation and maintenance of personal computers and printers; costs related to wiring, hardware, software, phone charges and internet access services; and costs of ongoing equipment and supply upgrades.

How do I initiate a support call?

Dial