Aviso de Prácticas de Privacidad
Effective Date: July 6, 2021
The Nemours Children's Notice of Privacy Practices (Notice) describes how medical information about you or your child may be used and disclosed and how you can get access to this information. Please review it carefully.
Your health record belongs to Nemours, but it’s your information.
It is our responsibility to…
To learn more about your rights under HIPAA, please visit the Department of Health and Human Services website.
You can ask to receive an electronic or paper copy of your medical record and other health information. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
In rare circumstances, we may deny your request along with an explanation. If we deny your request, you may request a review by another health care professional, who will be chosen by Nemours, and we will comply with the outcome of the review.
You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say ‘no’ to your request, but we’ll tell you why in writing within 60 days.
You can ask Nemours not to share your health information for treatment, payment or health care operations. You can also request a restriction of release to people involved in your care. For instance, you can request that we do not share information about a procedure or treatment.
We are not required to agree to your request, but we will try to do so and will let you know if we can. If we do agree to the restriction, we will comply with it unless the information is needed to provide treatment.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
We may communicate with you through email, text messages, phone calls and our patient portal. Emails, text messages or electronic communications outside of our portal may not be encrypted or secure and could be intercepted by another person or organization. We will assume you understand these risks if you provide us with a mobile phone number or email address to communicate with you.
You can always ask us to contact you about health matters in the way that makes you comfortable. For example, you can ask that we only contact you at work or by mail. We will say “yes” to all reasonable requests.
If you believe the information we have is incorrect or incomplete, you may request an update.
Nemours will review the request and notify you of our decision in writing. If approved, Nemours will update the information. We will also make a reasonable effort to notify people to whom the information was released.
In case we deny the request, Nemours will provide the reason for the denial within 60 days and instructions on how to appeal the decision.
You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, whom we shared it with, and why.
We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but may charge a reasonable, cost-based fee if you ask for another one within 12 months.
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.
Marketing. Nemours may use your health information to send you educational materials related to your illness or condition, to advise you about certain treatment alternatives related to your illness or condition, or to tell you about certain health-related benefits and services related to your illness or condition. We will never sell your health information unless you give us written permission.
Fundraising. We may contact you for fundraising purposes, but you can tell us not to contact you again.
Hospital Directory. We will include limited information about you in our hospital directories while you are visiting. This is so your family, friends, and clergy can contact or visit you in the hospital. It is your choice whether you want your information included in our directory. At any point during the stay you can request that your information be excluded from the directory.
Family Members and Others Involved in Your Health Care. We may share your health information with your friend(s) or family member(s) involved in your medical care. We will do so if give us permission or, if in our professional judgement, it is in the best interest of your health.
Disaster Relief. We may disclose health information about you to organizations assisting in a disaster relief effort (such as the Red Cross) so that your family can be notified about your condition, status and location.
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
Uses and disclosures of your health information not covered by this Notice or federal or state laws that protect your health information will be made only with your written authorization.
If you authorize us to use or disclose your health information, but you change your mind, you can revoke your authorization at any time by submitting your request to the Nemours Privacy Office using the contact information below. We will stop sharing your information immediately upon processing your request. However, we will be unable to recall/redact any information we have already shared.
You can reach the Nemours Privacy Office at (800) 472-6610, email privacy@nemours.org, or contact us by mail at this address:
The Nemours Privacy Office, Attn: Chief Privacy Officer
10140 Centurion Parkway North, Jacksonville, FL 32256
You can ask for a paper copy of this Notice at any time, even if you have agreed to receive the Notice electronically. Please ask any Nemours Associate and we will provide you with a copy promptly.
We may change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
We will address every question, comment, or concern promptly. This is a right afforded to you and Nemours will not retaliate against you for filing a complaint. You may file a complaint directly with Nemours to resolve any concerns or questions about your health information. The Privacy Office can be reached by calling (800) 472-6610, through email to privacy@nemours.org, or by mail at this address:
The Nemours Privacy Office, Attn: Chief Privacy Officer
10140 Centurion Parkway North, Jacksonville, FL 32256
You may also file your complaint with the Department of Health and Human Services in writing to Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201, calling (877) 696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints.
If you wish to remain anonymous, call the Nemours Compliance Helpline (866) 636-4685.
The Nemours Privacy Office will contact you, informing you what information was lost and how best to protect yourself.
Language assistance services are available to you, free of charge. Please call (800) 851-5691 for help. Find more information in our Notice of Nondiscrimination.
This Notice of Privacy Practices applies to The Nemours Foundation and all of its affiliated companies, facilities, programs, and departments. This includes all employed physicians and other members of the medical staff and allied health professionals. Members of the medical staff, including your personal physician, may have different privacy policies or practices related to the use or disclosure of your protected health information. View complete list of Nemours locations and affiliatied companies.
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