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Expert Urgent Care for Your Child

It's easy to get quality care from a Nemours Children's Health provider when you need it, even on holidays. Your child doesn't have to be a Nemours patient. Simply use the Nemours app on your smartphone, tablet or computer to have a secure video visit. A visit can cost as little as $0 depending on your insurance. Ask your insurance about coverage for telehealth.

 

Hours and Eligibility

  • Your child can see a provider any time from 6 a.m. to midnight, 365 days a year.
  • We care for all kids, from newborn to 18 years.
  • Your child doesn’t have to be a Nemours patient.

For emergencies, call 911 or visit an emergency department.

Get Started

You Can Schedule a Video Visit Too

If your child is a current patient, you may be able to schedule a video visit with their Nemours primary or specialty care provider. Call your provider’s office to set up an appointment.

Learn More
Mother holding infant looking at doctor on laptop during a telehealth visit

Conditions We Treat

We treat many minor illnesses and injuries when your regular provider isn’t available. Turn to us for:

  • Abdominal pain, change in stool 
  • Animal bites, burns, cuts
  • Colds, flu, upper respiratory infections 
  • Congestion
  • Conjunctivitis (pink eye)
  • Cough
  • Ear, nose and throat pain or infection 
  • Fever
  • Headaches
  • Infected wounds
  • Mild allergic reactions
  • Rashes, insect bites
  • Runny nose
  • Vomiting, diarrhea, dehydration 

If the online Nemours provider finds that your child needs a higher level of care, they’ll let you know. And they’ll tell you if you should see your child’s regular provider, urgent care or go the emergency department.

How It Works

Looking over woman's shoulder while she holds her mobile phone, reading the screen while sitting down

Step 1: Get Started

  • Download the app.
  • Create an account.
  • Plan to use a device with a camera and microphone.

Step 2: Launch Your Visit in the Nemours App

  • Choose Video Visit from the main menu.
  • Choose Select a Provider, and pick an available Nemours provider.
  • Pay securely.
  • You and your child meet with the Nemours provider. You’ll share your child’s history and symptoms, and the provider will diagnose and treat your child. If your child is a Nemours patient, the provider can see their full medical record. If a prescription is needed, the provider will send it to your pharmacy.

Step 3: After Your Visit

  • You’ll get a visit summary in the app.
  • Your child’s regular primary care provider can get a summary too. If your child is a Nemours patient, we’ll add the summary to their medical record.

Frequently Asked Questions

General