Urgent Care Video Visits for Kids

Urgent Care Video Visits

Monday–Friday: 7 a.m. to 10 p.m. ET Saturday–Sunday: 8 a.m. to 9 p.m. ET

Expert Urgent Care for Your Child

It's easy to get quality care from a Nemours Children's Health provider when you need it, even on holidays. Your child doesn't have to be a Nemours patient. Simply use the Nemours app on your smartphone, tablet or computer to have a secure video visit. A visit can cost as little as $0 depending on your insurance. Ask your insurance about coverage for telehealth.


Hours and Eligibility

  • Your child can see a provider any time Monday–Friday from 7 a.m. to 10 p.m. ET, and Saturdays and  Sundays from 8 a.m. to 9 p.m.ET.
  • We care for all kids, from newborn to 18 years.
  • Your child doesn’t have to be a Nemours patient.

For emergencies, call 911 or visit an emergency department.

You Can Schedule a Video Visit Too

If your child is a current patient, you may be able to schedule a video visit with their Nemours primary or specialty care provider. Call your provider’s office to set up an appointment.

Mother holding infant looking at doctor on laptop during a telehealth visit

Conditions We Treat

We treat many minor illnesses and injuries when your regular provider isn’t available. Turn to us for:

  • Abdominal pain, change in stool 
  • Animal bites, burns, cuts
  • Colds, flu, upper respiratory infections 
  • Conjunctivitis (pink eye)
  • Cough 
  • Fever
  • Headaches
  • Infected wounds
  • Mild allergic reactions
  • Rashes, insect bites
  • Vomiting, diarrhea, dehydration 

If the online Nemours provider finds that your child needs a higher level of care, they’ll let you know. And they’ll tell you if you should see your child’s regular provider, urgent care or go the emergency department.

How It Works

Looking over woman's shoulder while she holds her mobile phone, reading the screen while sitting down

Step 1: Get Started

  • Download the app.
  • Create an account.
  • Plan to use a device with a camera and microphone.

Step 2: Launch Your Visit in the Nemours App

  • Choose Video Visit from the main menu.
  • Choose Select a Provider, and pick an available Nemours provider.
  • Pay securely.
  • You and your child meet with the Nemours provider. You’ll share your child’s history and symptoms, and the provider will diagnose and treat your child. If your child is a Nemours patient, the provider can see their full medical record. If a prescription is needed, the provider will send it to your pharmacy.

Step 3: After Your Visit

  • You’ll get a visit summary in the app.
  • Your child’s regular primary care provider can get a summary too. If your child is a Nemours patient, we’ll add the summary to their medical record.

Frequently Asked Questions


Why do I need to create an account?

You need an account to use our secure system. When you create an account, we'll ask for some basic information, including your insurance, pharmacy, your child’s medical history and primary care provider. Your online provider will be able to see this information. 


Where can I get more questions answered?

Contact us at DigitalHealthSupport@nemours.org, and we’ll be happy to help you.

Your Visit

How do I know if a video visit is a good option for my child?

Your child's primary care provider knows the most about your child's health, so always call them first. They may recommend a video visit.

If you have a Nemours video visit, our online provider will first assess your child. If the provider finds your child needs additional care, they will refer you to an in-person visit.


How long does the visit last?

A video visit usually lasts about 10 minutes, but it can last longer if needed.


What if my child needs a prescription or an absentee note?

Prescription: If your child needs a prescription for the condition being treated, the provider can send it electronically to the pharmacy you listed in your account.  For prescription refills, the provider will need to review your child’s health history to see if a refill is safe at this time. There are times when your child may need to see their primary care provider to get a refill.

Absentee Note: The provider can also write a note about your child’s condition for school or work.


Will I see my Nemours provider when I use Nemours on-demand video visits?

We have a special team of Nemours providers who offer online urgent care services. When you start an online urgent care visit, you can select from a list of available providers.

Scheduled Online Visits — Many Nemours primary and specialty providers now offer video visits for scheduled appointments with their existing patients, either from their home or a more conveniently located medical office. In that case, your child would see their own Nemours provider. If you want to schedule an online visit with your provider, call their office to see if this is an option.

Insurance Info

Will my insurance cover my child’s video visit?

Ask your insurance provider if they cover telemedicine visits and if a copay is required. Nemours Children's Health accepts most insurance. If you don’t have insurance, your video visit will cost $79.


Why am I seeing the wrong copay amount?

There may be an error in the insurance number we have on file. Please be sure your information is updated. If you need technical help, call our support line at (888) 459-4087.


How do I print out a receipt for my video visit?

Email us at DigitalHealthSupport@nemours.org, and we'll send you a receipt.