Urgent Care Video Visits for Kids
Monday–Friday: 7 a.m. to 10 p.m. ET Saturday–Sunday: 8 a.m. to 9 p.m. ET
Expert Urgent Care for Your Child
It's easy to get quality care from a Nemours Children's provider when you need it, even on holidays. Your child doesn't have to be a Nemours patient. Simply use Nemours Children’s MyChart on your smartphone, tablet, or computer to have a secure video visit.
Hours and Eligibility
- Your child can see a provider any time Monday–Friday from 7 a.m. to 10 p.m. ET, and Saturdays and Sundays from 8 a.m. to 9 p.m.ET.
- We care for all kids, from newborn to 18 years.
- Your child doesn’t have to be a Nemours patient.
For emergencies, call 911 or visit an emergency department.
You Can Schedule a Video Visit Too
If your child is a current patient, you may be able to schedule a video visit with their Nemours primary or specialty care provider. Call your provider’s office to set up an appointment.
Conditions We Treat
We treat many minor illnesses and injuries when your regular provider isn’t available. Turn to us for:
- Abdominal pain, change in stool
- Animal bites, burns, cuts
- Colds, flu, upper respiratory infections
- Conjunctivitis (pink eye)
- Cough
- Fever
- Headaches
- Infected wounds
- Mild allergic reactions
- Rashes, insect bites
- Vomiting, diarrhea, dehydration
If the online Nemours provider finds that your child needs a higher level of care, they’ll let you know. And they’ll tell you if you should see your child’s regular provider, urgent care or go the emergency department.
How It Works
Step 1: Get Started.
- Download Nemours Children’s MyChart.
- Create an account.
- Plan to use a device with a camera and microphone.
Step 2: Schedule an Urgent Care Video Visit.
- Log into your Nemours Children’s MyChart account.
- Select the child’s name using the switch button on the top right
- Select Urgent Video Visits from the Menu (top left)
- Follow the prompts to see a provider now or schedule for later
Step 3: Launch Your Urgent Care Video Visit.
- Find your child’s appointment (use the switch button on top right to select the child)
- Complete Get Ready if indicated — this is where you would verify demographic and medical information, add or confirm insurance, sign documents and make payments securely.
- Five minutes before your appointment, use the Join Visit button to launch your visit. The View Details button provides appointment instructions and other options.
You and your child meet with the Nemours provider. You’ll share your child’s history and symptoms, and the provider will diagnose and treat your child. If your child is a Nemours patient, the provider can see their full medical record. If a prescription is needed, the provider will send it to your pharmacy.
Step 4: After Your Visit
- You’ll get a visit summary in Nemours Children’s MyChart. If we have your child’s primary care provider information on file, we will send them a summary of this visit, too.