When you create your CareConnect account, you’ll be able to select from the list of insurance providers that cover a CareConnect visit. If your insurance company is not listed, the cost for an on-demand visit is $59. More and more participating insurance providers are being added all the time.

Your CareConnect account is created to ensure that your child can be seen by one of our pediatricians as quickly as possible, with your insurance, selected pharmacy, pertinent medical history and primary care physician information available to the doctor that you see. 

After your visit, either you or your CareConnect physician can share the notes from the visit with your child’s primary care doctor.

First, assess whether your child’s condition is an emergency. If there is a shortness of breath or difficulty breathing, uncontrolled bleeding, loss of consciousness or disorientation, injury involving the neck or back, or obviously broken bones go to the nearest Emergency Department or call 911.

If it’s not that serious and you’re still not sure whether your child needs to be seen in person or can be treated by a CareConnect doctor, we can help. Your CareConnect doctor will assess your child and refer you to an in-person visit if necessary. If we are unable to treat your child, you will not be charged for the visit.

CareConnect visits usually last about 10 minutes. The doctor will interact directly with you and your child — kids really enjoy it when they’re not feeling too, too bad — and if more time is needed, the visit is extended.

If your child needs a prescription for the condition being treated, the Nemours CareConnect doctor can send a prescription electronically to the pharmacy you select when you create your account. He or she can also provide a note regarding your child’s condition for school or work.

If prescription refills are needed, the doctor on CareConnect will assess your child’s health history to determine if a refill is safe at this time or whether it is necessary to see your primary care physician.

For on-demand care, available 24 hours a day every day, we have a dedicated team of board-certified Nemours physicians on call. If your child is already a Nemours patient, the notes from your child’s visit can be shared with your Nemours primary care doctor or specialist as needed.

Of course, you can also share these notes with your physicians who are not affiliated with Nemours.

Many Nemours specialists now offer CareConnect visits for scheduled appointments with their existing patients, either from their home or a more conveniently located medical office location. In that case, your child would see his or her own Nemours physician. Check with your physician’s office to see if he or she is scheduling CareConnect visits.

Most of the time if this occurs there is an error in the subscriber ID information. If your subscriber ID information is correct, call the NCC Technical Support Line at (855) 269-3556.

The only way to access receipts is on the desktop version of the site. To access your transaction receipts, please:

1. Log into www.nemourscareconnect.com (desktop only)
2. Select the patient’s account
3. Click on My Account
4. Billing Activity
5. Claim Receipts

Contact us at NemoursCareConnect@nemours.org and we’ll be happy to help you.