Nemours CareConnect: Pediatric Online Video Doctor Visit

Skip Navigation
Back to top

24/7 Online Doctor Visits

A pediatrician is a tap away — every day.

Nemours CareConnect for Kids

A live video visit for $0 to $59, depending on your insurance.*
Access on your desktop or a free app on your mobile device.



You can have an video chat visit with a Nemours pediatrician from your mobile device.
Parents can download the CareConnect app to their mobile device.
The Nemours CareConnect app allows you and your child to see the doctor and the doctor to see your child on your mobile device.
Nemours pediatricians can treat newborns and kids online with a range of conditions.
Hours & Availability

Hours & Availability


Kids, newborns to age 18, can see a doctor through live video chat 365 days a year.


Non-Nemours patients welcome.

Daily: 24/7


For emergencies, please dial 911 or visit an emergency department. 

Conditions We Treat

Conditions We Treat


Nemours CareConnect pediatricians treat newborns and kids online with a range of conditions, including:

  • fever
  • cough
  • congestion
  • runny nose
  • colds, flu, upper respiratory infections 
  • mild allergic reactions
  • vomiting, diarrhea, dehydration 
  • ear, nose and throat pain or infection
  • conjunctivitis (pink eye)
  • animal bites, burns, cuts
  • headaches
  • abdominal pain, change in stool 
  • infected wounds
  • rashes, insect bites 
How It Works

How It Works


CareConnect brings Nemours pediatric primary care to you with on demand doctor visits through live video chat from your mobile device or computer. It’s easy, secure, fast and convenient. No travel or parking + less waiting = hours of time saved for your family. Plus, our experts are here when you need answers now — whether it’s the middle of the night, you’re away from home, or you just can’t get in during regular office hours. 

See the Pediatrician in Minutes

1 Enroll Your Child

Sign up online, or go mobile with the Nemours CareConnect app (free download). Enroll now so we're ready when you need us. Get Started »

2 Choose a Doctor

All CareConnect doctors are board-certified Nemours pediatricians who are trained in video health care. Simply browse their profiles and choose a doctor.

3 Pay Securely Online

Online video visits cost $0 to $59, depending on your insurance benefits. Fees are due at the time of service. Check with your insurance provider to find out if they cover telemedicine visits.

4 Start Your Visit

The Nemours pediatrician will guide you through the examination, ask about symptoms and send a prescription to the pharmacy if needed.

5 Receive a Visit Summary

CareConnect visit summaries are part of MyNemours, our secure online patient portal. If you don’t have a MyNemours account, you’ll receive information after your visit on how to access the visit summary in MyNemours. The CareConnect doctor can also send the visit summary to your child’s primary care physician.

Frequently Asked Questions


When you create your CareConnect account, you’ll be able to select from the list of insurance providers that cover a CareConnect visit. If your insurance company is not listed, the cost for an on-demand visit is $59. More and more participating insurance providers are being added all the time.

Your CareConnect account is created to ensure that your child can be seen by one of our pediatricians as quickly as possible, with your insurance, selected pharmacy, pertinent medical history and primary care physician information available to the doctor that you see. 

After your visit, either you or your CareConnect physician can share the notes from the visit with your child’s primary care doctor.

First, assess whether your child’s condition is an emergency. If there is a shortness of breath or difficulty breathing, uncontrolled bleeding, loss of consciousness or disorientation, injury involving the neck or back, or obviously broken bones go to the nearest Emergency Department or call 911.

If it’s not that serious and you’re still not sure whether your child needs to be seen in person or can be treated by a CareConnect doctor, we can help. Your CareConnect doctor will assess your child and refer you to an in-person visit if necessary. If we are unable to treat your child, you will not be charged for the visit.

CareConnect visits usually last about 10 minutes. The doctor will interact directly with you and your child — kids really enjoy it when they’re not feeling too, too bad — and if more time is needed, the visit is extended.

If your child needs a prescription for the condition being treated, the Nemours CareConnect doctor can send a prescription electronically to the pharmacy you select when you create your account. He or she can also provide a note regarding your child’s condition for school or work.

If prescription refills are needed, the doctor on CareConnect will assess your child’s health history to determine if a refill is safe at this time or whether it is necessary to see your primary care physician.

For on-demand care, available 24 hours a day every day, we have a dedicated team of board-certified Nemours physicians on call. If your child is already a Nemours patient, the notes from your child’s visit can be shared with your Nemours primary care doctor or specialist as needed.

Of course, you can also share these notes with your physicians who are not affiliated with Nemours.

Many Nemours specialists now offer CareConnect visits for scheduled appointments with their existing patients, either from their home or a more conveniently located medical office location. In that case, your child would see his or her own Nemours physician. Check with your physician’s office to see if he or she is scheduling CareConnect visits.

Most of the time if this occurs there is an error in the subscriber ID information. If your subscriber ID information is correct, call the NCC Technical Support Line at (855) 269-3556.

The only way to access receipts is on the desktop version of the site. To access your transaction receipts, please:

  1. Log into www.nemourscareconnect.com (desktop only)
  2. Select the patient’s account
  3. Click on My Account
  4. Billing Activity
  5. Claim Receipts

Contact us at NemoursCareConnect@nemours.org and we’ll be happy to help you.

specialty care online icon

Scheduled Specialist Online Visits

Nemours now offers scheduled specialist appointments through live video chat. Ask your doctor if this is an option for your family.

Learn More »

* Check with your insurance provider to find out if they cover telemedicine visits.