Nemours accepts most major insurance plans. Patient-families can also check with their health insurance provider for the most up-to-date information.
Nemours Children's offers neonatal and pediatric critical care patient transport 24 hours a day, 7 days a week to our hospitals by referral from licensed health care facilities.
One call can help you secure:
- specialty consults
- Transport Team activation
- service by ground or air
Contact Critical Care Transport in Your Area
Nemours Kids Transport
Request a neonatal or pediatric transport/transfer any time, day or night, to Nemours Children’s Hospital, Delaware — Delaware's only Level I Pediatric Trauma Center.
Physicians and hospital staff only, please call:
- Phone: (800) 962-0023 for transfers/acceptance and to request transport
- Fax: (302) 651-4247
Please Note: Nemours Kids Transport is not a 911 service. We offer patient transport by referral only from other licensed health care facilities.
Pediatric Critical Care Transport
24/7 Neonatal and Pediatric Critical Care Transport
One call to arrange critical care transport — including ground, helicopter and fixed-wing aircraft — for your newborn or pediatric patient up to age 18.
- Admission Phone (physicians and staff only): (855) KID-ADMIT (543-2364)
Please Note: This is not a 911 service. We offer patient transport by referral only from other licensed health care facilities.
Preparing a Patient for Transport
We will need the following:
- your name, facility, phone number
- patient’s name, date of birth, weight
- referring physician
- brief report
Please have the following ready for the transport team:
- copies of X-rays, MRI, CT and charts
- signed COBRA form
- extra copy of the face sheet for the transport unit
Only a parent/guardian may sign consents. Please be sure to assist the family in arranging for their own transportation.
Upon arrival, our transport team will:
- Collect signed consent forms giving permission for our team to treat, transport and admit the child to the hospital.
- Evaluate the child, receive updated information about the child’s condition from local doctors and nurses, and possibly ask parents and doctors more questions about the child.
- Communicate with our medical command physician to develop the child’s plan of care during transport.
Important Transport Information for Families
One parent or guardian is encouraged, but not required, to ride along in the front with the child during ground transport. Due to FAA restrictions, family members may not accompany patients on helicopter transports.
Note: Transportation for the family home or back to the facility is not available.