Nemours also maintains a separate notice, our Notice of Privacy Practices, that applies to protected health information that we collect from individuals pursuant to the Health Insurance Portability and Accountability Act (HIPAA). Click here to view our HIPAA Notice of Privacy Practices.
ALL EMERGENCIES SHOULD BE HANDLED BY CONTACTING YOUR DOCTOR OR CALLING 911 IMMEDIATELY.
Personal Information You Provide via the Website and/or the Blog. We may obtain personal information, which is information that can be used to identify you individually, from you directly when you interact with the Website and/or Blog (for example, when you donate to Nemours or subscribe to our blog). The personal information you might provide to us in this context includes your name and contact information, such as postal address, email address, and phone number.
Personal Information You Provide via the Scheduler. We may collect certain personal information (such as name, contact details, and insurance information) when you use the Scheduler to book an appointment.
Personal Information You Provide via the Patient Portal. We may collect certain patient information via the Portal. For more information on these data collection practices, please view our HIPAA Notice of Privacy Practices.
Information Collected Automatically from the Sites. We, and the vendors we work with, may use various tools and technologies like cookies and pixels to collect certain information automatically about you when you visit our Sites. This information may include IP addresses, pages visited, searches performed, device types, and browser information.
Please note that we or other parties may collect personal information about your online activities over time and across different devices and online properties when you use the Sites.
Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, our Sites are not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit allaboutdnt.com.
Information Collected Automatically via the Website, Blog, and Scheduler
We may use third-party technology to collect and use data in connection with your activity on the Website, Blog, and Scheduler, including for interest-based advertising purposes. For example, we’ve implemented Google Analytics Advertising features such as dynamic remarketing, interest-based advertising, audience targeting, behavioral reporting, demographics and interests reporting, user segment analysis, device reporting, display advertising, and video ads reporting. These ad technology companies and advertisers may use, store, or access cookies and other tracking technologies to collect or receive information from the Website, Scheduler, Blog, and elsewhere on the Internet and use that information to create a profile of you, measure your interests, detect your demographics, detect your location, detect your device, personalize content, and provide advertising services to us, including advertisements targeted to your interests.
You may be able to opt out of certain interest-based advertising using the settings on your browser. To find out more about how these online analytics services manage the privacy of information in conjunction with delivering ads online, and how to opt out of information collection by these networks, please visit: youradchoices.com/appchoices, optout.aboutads.info, or thenai.org.
For more information on how Google Analytics uses the data it collects, visit: google.com/policies/privacy/partners/. To opt out of Google Analytics, visit: tools.google.com/dlpage/gaoptout/. To adjust your Google advertising settings, visit: adssettings.google.com.
We may use third-party analytics tools such as Mouseflow to track visitor click/touch, movement, scroll, and keystroke activity on the Website and Scheduler. To opt out of Mouseflow, visit: mouseflow.com/opt-out/.
If you access the Portal via a mobile device, the Portal may, depending on your device and device settings, have access to the following:
By changing your mobile device permission settings, you may affect your ability to access or use certain features on the Portal.
Additionally, you may be able to log into the Portal using your device’s login features such as using a passcode or your fingerprint. These device login features are enabled through your device, not Nemours, and are subject to your device settings and preferences.
We may use personal information we collect through for various purposes including:
We will store information collected via our Sites for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law.
We may share personal information we have obtained as described above with our affiliates, business partners, and vendors. For example, we may use service providers to help us operationally or to administer activities on our behalf, such as sending emails. To the extent we grant third parties access to information collected via your mobile device, they are expected to follow privacy practices no less protective than our practices to the extent allowed by applicable law. In addition, we may share personal information: (1) as permitted or required by federal and state laws and regulations; (2) in the event we sell or transfer all or a portion of our business assets (e.g., further to a merger, liquidation, reorganization, or any other business transaction, including negotiations of such transactions); (3) when we determine that disclosure is necessary or appropriate to comply with law or legal process or to protect legal rights, property, or safety; (4) to enforce our policies; or (5) with your consent or at your direction.
For details regarding disclosures of protected health information, please view our HIPAA Notice of Privacy Practices.
We take reasonable measures to protect the personal information we obtain from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure, so we cannot guarantee the security of your information collected through our Sites.
Communication Preferences and Marketing. If you do not wish to receive marketing emails from us, you can opt out of future emails by following the instructions provided in our emails. Opting out of marketing emails will not affect our administrative emails to you.
Mobile App. You can stop all future collection of data generated by use of the Portal through the mobile app by uninstalling the mobile app. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain features (e.g., location-based services or push notifications), by adjusting the permissions on your mobile device. Beware that even if GPS precise location services are disabled, other means of establishing or estimating location (e.g., proximity to Wi-Fi or Bluetooth signals) may persist.
Note that uninstalling the mobile app or changing your mobile app permissions for the Portal will not delete your user account or any information we previously collected via the Portal.
For more information on additional rights related to protected health information, please view our HIPAA Notice of Privacy Practices.
Nemours is based in the United States. If you are visiting the Sites from outside the United States, please be aware that information we obtain about you will be transferred to and processed in the United States. By using the Sites, you acknowledge that personal information collected via our Sites may be transferred to and processed in jurisdictions outside your own and consent to the transfer and processing. Please be aware that the data protection laws and regulations that may apply to the personal information transferred to the United States or other countries may be different from the laws in your country of residence.
We do not knowingly collect personal information online from individuals under the age of 13. If we become aware that we have obtained personal information from an individual under the age of 13, we will delete such information in accordance with applicable law.
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