Contact Us

Nemours Hospitals & Outpatient Locations

Primary Care

Specialty Care

Collaborating Hospitals

Nemours Estate


Physical Address: 1600 Rockland Road, Wilmington, DE 19803
Phone: (302) 651-6912
Hours: Closed Mondays, Tuesday-Sunday 10 a.m. to 5 p.m.
Learn More About Nemours Estate

International Patients

Contact Information

General Information
+1 (302) 651-4993
Hours: 8 a.m. to 5 p.m. Eastern Time (New York), Monday through Friday
Fax: +1 (302) 651-4055

International Medicine Contact Form

Insurance & Financial Assistance

Insurance Questions

Customer Service
(866) 390-3610
Hours: Monday–Friday, 8 a.m. to 4 p.m. ET
Learn More About Insurance We Accept
Learn More About Financial Assistance

Financial Assistance

We understand how difficult it can be to handle your child’s health care finances. Our Nemours financial associates are highly trained and committed to providing you with as much assistance as possible. Learn More »

Phone: (844) 551-2065

  • Press 3 for Delaware Valley
  • Press 4 for Jacksonville
  • Press 5 for Orlando
  • Press 6 for Pensacola 

Requesting Medical Records

To obtain medical records for services provided by Nemours or to receive copies of an x-ray, please print and complete the Authorization to Release Form. The form can be returned to us either by fax to (302) 651-4480 or email to See Records Requests & Release for further details.

Pediatric Research


Phone: (302) 651-6837



Nemours Fund for Children's Health

Wilmington, Del.
(302) 651-4828
Shands House
1600 Rockland Road,
Wilmington, DE 19803
Get Map & Directions

Jacksonville, Fla.
(904) 697-4103
The Nemours Fund
10140 Centurion Pkwy N.
Jacksonville, FL 32256
Get Map & Directions

Orlando, Fla.
(407) 650-7050
6900 Tavistock Lakes Blvd,
Suite 350
Orlando, FL 32827
Get Map & Directions

Pensacola, Fla.
(850) 503-2781
8331 N. Davis Hwy.
Pensacola, FL 32514
Get Map & Directions

Health Education & Advocacy

Nemours Office of Child Health Policy & Advocacy

(202) 457-1440
1201 15th Street NW, Suite 350 Washington, DC 20005
Get Map & Directions
Learn More


Nemours Reading BrightStart!

(877) 878-3118
Jacksonville: 10140 Centurion Parkway North, Jacksonville, FL 32256 (Get Map & Directions)


Safety Store (Wilmington, Del.)

Nemours Safety Store
(302) 651-4279
1600 Rockland Road, Wilmington DE 19803
Hours: Monday–Friday, 10 a.m. to 3 p.m.
Get Map & Directions

Patient & Visitor Feedback

Nemours welcomes feedback – complaints and compliments – from our patients, families and visitors. Your comments help us as we strive to deliver exceptional care. Our Patient Relations team is available during business hours to respond.

Delaware Valley Patient Relations Team

Call: (302) 651-4799
Fax: (302) 651-4699

Florida Patient Relations Teams

Call: (904) 697-3658

Nemours Children's Hospital - Orlando

Call: (407) 567-4000
(ask for Patient Relations)


Call: (850) 473-4536

Legal & Compliance

The purpose of the Nemours Compliance Office is to protect the mission of Nemours, our patients and families, and Nemours associates from wrongdoing and harm. In addition, we are available to answer any questions you may have about a law, regulation or Nemours policy.

General Information

Nemours Compliance Office
(904) 697-4265

Report a Compliance Concern

If you have observed conduct that appears to violate a Nemours policy or a legal or ethical standard, report the concern to the Compliance Hotline. It is managed by a third-party to protect confidentiality, and available 24/7. You can choose to identify yourself or remain anonymous.

Compliance Hotline: (866) 636-4685
Report a Concern Online

Corporate Headquarters

Nemours Headquarters

10140 Centurion Parkway North, Jacksonville, FL 32256
(904) 697-4100
Get Map & Directions