Contact Us

Billing, Insurance & Financial Assistance

Billing and Insurance Questions

Customer Service: (866) 390-3610

Hours: Monday–Friday, 8 a.m. to 4 p.m. EST

Learn More About Insurance We Accept

Financial Assistance

We know it can be hard to handle your child’s health care finances. At Nemours Children's, our financial associates are highly trained and committed to providing as much assistance as possible. 

Call: (844) 551-2065

  • Press 3 for the Delaware Valley
  • Press 4 for Jacksonville
  • Press 5 for Orlando
  • Press 6 for Pensacola 

Learn More About Financial Assistance

Requesting Medical Records

To obtain medical records for services provided by Nemours or to receive copies of an X-ray, please print and complete the Authorization to Release Form. You can return the form by:

Fax: (302) 651-4480

  • The processing time for copies of records is 8-10 business days.
  • For personal copies of records, a flat rate of $6.50 will be assessed (CD, email, fax or mail).
  • Please call (866) 956-7299, press option #1, to check the status of your request.

Authorization to Release Form English | Spanish | Haitian Creole

Learn More About Records Requests and Release

Nemours Headquarters

10140 Centurion Parkway North
Jacksonville, FL 32256

Call: (904) 697-4100

Get Map & Directions

Patient & Visitor Feedback

Nemours welcomes feedback — complaints and compliments — from our patients, families and visitors. Your comments help us deliver exceptional care. Our patient relations team is here during normal business hours to respond to your feedback.

Patient & Visitor Feedback

Delaware Valley Patient Relations Team

Call: (302) 651-4799

Fax: (302) 651-4699


Florida Patient Relations Teams


Call: (407) 567-3222



Call: (904) 697-3658



Call: (850) 473-4536


The purpose of the Nemours Compliance Office is to protect the mission of Nemours, our patients and families, and Nemours associates from wrongdoing and harm. In addition, we are here to answer any questions you may have about a law, regulation or Nemours policy.

General Information

Report a Concern

If you have observed conduct that appears to violate a Nemours policy or a legal or ethical standard, report the concern to the Compliance Helpline. It is managed by a third-party to protect confidentiality, and is available 24/7. You can choose to identify yourself or remain anonymous.

Compliance Helpline: (866) 636-4685

Report a Concern Online