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Insurance & Financial Assistance

Insurance Questions

Customer Service: (866) 390-3610

Hours: Monday–Friday, 8 a.m. to 4 p.m. EST

Learn More About Insurance We Accept

Financial Assistance

We know it can be hard to handle your child’s health care finances. At Nemours Children's, our financial associates are highly trained and committed to providing as much assistance as possible. 

Call: (844) 551-2065

  • Press 3 for the Delaware Valley
  • Press 4 for Jacksonville
  • Press 5 for Orlando
  • Press 6 for Pensacola 

Learn More About Financial Assistance

Requesting Medical Records

To obtain medical records for services provided by Nemours or to receive copies of an X-ray, please print and complete the Authorization to Release Form. You can return the form by: 

Fax: (302) 651-4480
Email: patientrecords@nemours.org

Authorization to Release Form (PDF) English | Spanish

Learn More About Records Requests and Release

Nemours Headquarters

10140 Centurion Parkway North
Jacksonville, FL 32256

Call: (904) 697-4100

Get Map & Directions

Patient & Visitor Feedback

Nemours welcomes feedback — complaints and compliments — from our patients, families and visitors. Your comments help us deliver exceptional care. Our patient relations team is here during normal business hours to respond to your feedback.

Patient & Visitor Feedback

Delaware Valley Patient Relations Team

Legal & Compliance

The purpose of the Nemours Compliance Office is to protect the mission of Nemours, our patients and families, and Nemours associates from wrongdoing and harm. In addition, we are here to answer any questions you may have about a law, regulation or Nemours policy.

General Information

Nemours Compliance Office
Call: (904) 697-4265
Email: askcompliance@nemours.org

Report a Concern

If you have observed conduct that appears to violate a Nemours policy or a legal or ethical standard, report the concern to the Compliance Hotline. It is managed by a third-party to protect confidentiality, and is available 24/7. You can choose to identify yourself or remain anonymous.

Compliance Hotline: (866) 636-4685

Report a Concern Online