Contact Us

Nemours Hospitals & Outpatient Locations

 
Florida
Primary Care

Specialty Care


Collaborating Hospitals

Nemours Estate

 
Information

Physical Address: 1600 Rockland Road, Wilmington, DE 19803
Phone: (302) 651-6912
Hours: Closed Mondays, Tuesday-Sunday 10 a.m. to 5 p.m.
Learn More About Nemours Estate


International Patients

 
Contact Information

General Information
+1 (302) 651-4993
Hours: 8 a.m. to 5 p.m. Eastern Time (New York), Monday through Friday
Fax: +1 (302) 651-4055
Email: InternationalMedicine@nemours.org

International Medicine Contact Form


Insurance & Financial Assistance

 
Insurance Questions

Customer Service
(866) 390-3610
Hours: Monday–Friday, 8 a.m. to 4 p.m. ET
Learn More About Insurance We Accept
Learn More About Financial Assistance

 
Financial Assistance

We understand how difficult it can be to handle your child’s health care finances. Our Nemours financial associates are highly trained and committed to providing you with as much assistance as possible. Learn More »

Phone: (844) 551-2065

  • Press 3 for Delaware Valley
  • Press 4 for Jacksonville
  • Press 5 for Orlando
  • Press 6 for Pensacola 

Requesting Medical Records

To obtain medical records for services provided by Nemours or to receive copies of an x-ray, please print and complete the Authorization to Release Form. The form can be returned to us either by fax to (302) 651-4480 or email to patientrecords@nemours.org. See Records Requests & Release for further details.


Pediatric Research

 
Contact

Phone: (302) 651-6837

 


Fundraising

 
Nemours Fund for Children's Health

Wilmington, Del.
(302) 651-4828
Shands House
1600 Rockland Road,
Wilmington, DE 19803
Get Map & Directions

Jacksonville, Fla.
(904) 697-4103
The Nemours Fund
10140 Centurion Pkwy N.
Jacksonville, FL 32256
Get Map & Directions

Orlando, Fla.
(407) 650-7050
6900 Tavistock Lakes Blvd,
Suite 350
Orlando, FL 32827
Get Map & Directions

Pensacola, Fla.
(850) 503-2781
8331 N. Davis Hwy.
Pensacola, FL 32514
Get Map & Directions


Health Education & Advocacy

 
Nemours Office of Child Health Policy & Advocacy

(202) 457-1440
1201 15th Street NW, Suite 350 Washington, DC 20005
Get Map & Directions
Learn More

 

 
Nemours Reading BrightStart!

(877) 878-3118
Jacksonville: 10140 Centurion Parkway North, Jacksonville, FL 32256 (Get Map & Directions)
Email: NemoursBrightStart@nemours.org
ReadingBrightstart.org

 

 
Safety Store (Wilmington, Del.)

Nemours Safety Store
(302) 651-4279
1600 Rockland Road, Wilmington DE 19803
Hours: Monday–Friday, 10 a.m. to 3 p.m.
Get Map & Directions


Patient & Visitor Feedback

Nemours welcomes feedback – complaints and compliments – from our patients, families and visitors. Your comments help us as we strive to deliver exceptional care. Our Patient Relations team is available during business hours to respond.

 
Delaware Valley Patient Relations Team

Call: (302) 651-4799
Fax: (302) 651-4699
Email: pr@nemours.org

 
Florida Patient Relations Teams
Jacksonville

Call: (904) 697-3658

Nemours Children's Hospital - Orlando

Call: (407) 567-4000
(ask for Patient Relations)

Pensacola

Call: (850) 473-4536


Legal & Compliance

The purpose of the Nemours Compliance Office is to protect the mission of Nemours, our patients and families, and Nemours associates from wrongdoing and harm. In addition, we are available to answer any questions you may have about a law, regulation or Nemours policy.

 
General Information

Nemours Compliance Office
(904) 697-4265
AskCompliance@nemours.org

 
Report a Compliance Concern

If you have observed conduct that appears to violate a Nemours policy or a legal or ethical standard, report the concern to the Compliance Hotline. It is managed by a third-party to protect confidentiality, and available 24/7. You can choose to identify yourself or remain anonymous.

Compliance Hotline: (866) 636-4685
Report a Concern Online


Corporate Headquarters

 
Nemours Headquarters

10140 Centurion Parkway North, Jacksonville, FL 32256
(904) 697-4100
Get Map & Directions