The Nemours app also has custom features for children with specific conditions, like asthma and congenital heart disease.
Get Test Results Faster Than Ever Before
Nemours releases most test results to the Nemours app as soon as they are available, sometimes even before your child’s provider has seen them. You can ask your child’s provider to explain the results to you by sending a message through the Nemours app or calling the provider’s office. The Nemours app is not a complete medical record, and some test results are not released to the Nemours app.
Get the best of Nemours at your fingertips. Get easy, secure access to your child’s medical records, see a pediatrician on-demand, search our award-winning educational content and get other tools designed to help you keep your child healthy.
Note: This app replaces MyNemours. If you use MyNemours, please uninstall the MyChart app and download the new Nemours app. Use your MyNemours username and password to log in.
2. Search for Nemours and download the app.
3. If you previously used MyNemours, just log in with your MyNemours username and password.
4 If you do not already have a MyNemours account, go to "Create an Account" and follow the steps to create your account.
1. Go to https://app.nemours.org
2. If you do not already have a MyNemours account, go to "Sign Up" and follow the steps to create your account.
3. If you previously used MyNemours or already have an account, just log in with your username and password.
A parent (or legal guardian) can sign up for the Nemours app to gain online access to portions of your child's medical record.
The Nemours app is available to patients and their parents or legal guardians.
Each user has a personal Nemours app account with a unique username and password, which means a family could have three different accounts (for you, your child, and your spouse), with three different passwords.
Nemours requires proof of guardianship in the medical record for access to be granted to the legal guardian. This can be the Delaware Care Giver form or appropriate court documentation.
Parents and legal guardians can have access to their child's medical record when the child is under 18. When the child is between the ages of 12 and 17, certain aspects of the medical record are no longer viewable. This is because federal and state law require us to protect certain aspects of an adolescent's medical record.
At age 18, your child is legally an adult and the Nemours app access for the parent will automatically terminate.
Patients can create their own Nemours app account starting at age 12.
Parents, legal guardians and patients can grant access to the Nemours app for other individuals by filling out the "Authorization to Disclose PHI to a Name Individual via the Nemours app." This form is available at Nemours and must be filled out in person.
An adult patient can fill out the "Authorization to Disclose PHI to a Named Individual via the Nemours app" form to grant the parent continued access. This must be done in person. If your adult child is of Diminished Capacity, please speak to your child's provider regarding continued access.
The Nemours app is owned and operated by Nemours and we do everything we can to ensure confidentiality.
The Nemours app is:
Your name and email address are treated with the same care and privacy as your child’s medical records, and will never be sold or leased by Nemours. For more information, please read about our privacy practices.
You can ask your child’s provider to explain the test results to you by sending a message to the provider through the Nemours app or by calling the provider’s office.
Most providers’ notes are available for patients age 0–11. Provider notes will not be available for patients between 12 and 17 years old, this is due to federal and state laws that require us to protect certain aspects of an adolescent's medical records. However, you can see the encounter's diagnosis, vitals, patient instructions, follow up instructions and orders that were placed during the visit. This is found in the Past Appointments section.
You can expect a reply to Nemours app messages within 3 business days. The Nemours app should not be used for urgent requests. Please call your child's provider for urgent matters, or call 911 in the event of a medical emergency.
If you'd like to make an appointment online, use the Schedule button in the bottom navigation bar, then follow the steps to set up an appointment.
To request a prescription refill, use the following steps:
You can use the Forgot? link next to the username field on the Nemours app login page to retrieve your username. You will be required to enter some identifying information, which must match your Nemours app account information. Once entered, the system will send an email with your current Nemours app user name.
If you have forgotten your password, use the Forgot? link next to the Password field on the Nemours app login page to reset the password. You will be required to enter some identifying information, which must match your Nemours app account information. Once entered, the system will send an email with a link to reset your current password.
If you already have MyNemours, you can use the same username and password to log into the Nemours app. Once you install and set up the Nemours app, you can uninstall the MyChart app.
Yes. All of your child's health information, along with many other helpful tools, will be available in the Nemours app.
Contact our Help Desk if you have:
Helpful Tips Before You Call
Only the Nemours app user who is the linked guarantor can view and manage billing information. If you do not see billing information, please use the "Questions regarding your billing account?" feature in the portal under Billing > Account Summary to contact Customer Service. You can also call (866) 390-3610.
Guarantors are typically assigned at your child's first visit with a Nemours provider. Most times it is the parent/guardian who is the policy holder of your child's insurance, but not always. If billing statements from Nemours are addressed to you, you are the guarantor.
If you are unsure or would like to be designated as the guarantor on your child's account, call our Central Billing Office at (866) 390-3610.
Learn more about your child's health information.
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