Care Coordination That Helps Families and Cuts Costs
“Conne has helped me and my kids so much,” says Ashley. “She has assisted us in all sorts of ways and has listened to every concern I’ve had.”
Nemours Children’s employs about 36 care coordinators, in a program we began in 2018. Their work is wide-ranging and often deeply effective. They serve as the key points of contact for families confronting a multifaceted U.S. health system. They problem-solve with multiple care providers, government agencies and insurance firms and help parents advocate for children at school. With each family, they build relationships of trust, handling sensitive information and, often, frequent crises.