Why do I need to create an account?
You need an account to use our secure system. When you create an account, we'll ask for some basic information, including your insurance, pharmacy, your child’s medical history and primary care provider. Your online provider will be able to see this information.
Where can I get more questions answered?
Contact us at CareConnectSupport@nemours.org, and we’ll be happy to help you.
How do I know if a video visit is a good option for my child?
Your child's primary care provider knows the most about your child's health, so always call them first. They may recommend a video visit.
If you have a Nemours video visit, our online provider will first assess your child. If the provider finds your child needs additional care, they will refer you to an in-person visit.
How long does the visit last?
A video visit usually lasts about 10 minutes, but it can last longer if needed.
What if my child needs a prescription or an absentee note?
Prescription: If your child needs a prescription for the condition being treated, the provider can send it electronically to the pharmacy you listed in your account. For prescription refills, the provider will need to review your child’s health history to see if a refill is safe at this time. There are times when your child may need to see their primary care provider to get a refill.
Absentee Note: The provider can also write a note about your child’s condition for school or work.
Will I see my Nemours provider when I use Nemours on-demand video visits?
We have a special team of Nemours providers who offer online urgent care services. When you start an online urgent care visit, you can select from a list of available providers.
Scheduled Online Visits — Many Nemours primary and specialty providers now offer video visits for scheduled appointments with their existing patients, either from their home or a more conveniently located medical office. In that case, your child would see their own Nemours provider. If you want to schedule an online visit with your provider, call their office to see if this is an option.
Will my insurance cover my child’s video visit?
Ask your insurance provider if they cover telemedicine visits and if a copay is required. Nemours Children's Health accepts most insurance. If you don’t have insurance, your video visit will cost $79.
Why am I seeing the wrong copay amount?
There may be an error in the insurance number we have on file. Please be sure your information is updated. If you need technical help, call our support line at (888) 459-4087.
How do I print out a receipt for my video visit?
Email us at CareConnectSupport@nemours.org and we'll send you a receipt.