Your Upcoming Scheduled Nemours Children's Video Visit
Before Your Visit
As soon as possible, set up your Nemours Children's MyChart account and device. You can do this now to make logging in easy on the day of your visit.
Preparing for Your Video Visit
How do I create a Nemours Children's MyChart account?
1. Download the app. Go to the App Store or Google Play. Search for Nemours and download the Nemours Children's MyChart app. If using a computer, go to https://mychart.nemours.org.
2. Create an account. If you have used the Nemours app in the past, just log in with your existing username and password. If not, simply select "Sign Up Now" and follow the steps.
3. Verify email. For your security, you will need to open an email from Nemours and verify your email address. If you can't find the email, check your junk/spam mail folders.
Note: If you are a patient 18 years or older, you must create your own Nemours Children's MyChart account using your own email address before having a video visit. This is to protect your privacy.
How do I add a child?
1. Log in to Nemours Children's MyChart.
2. Select Add a Child. This option is available under the Menu (top left corner).
3. Follow the prompts and fill in information.
Note: To protect the child's Personal Health Information, access may be delayed pending review by Nemours.
What if I forgot my password?
1. From the Nemours Children's MyChart log in page, select Forgot password.
2. Fill in the requested information.
3. Check your email and follow the prompts.
Tip: If you can't find the email, check your junk/spam mail folders.
On the Day of Your Visit
15 minutes before your scheduled appointment time:
1. Sign in to your Nemours Children's MyChart account.
2. Switch to your child's name from the top right corner.
3. Select the Visits icon. (Also available within the Menu in the top left corner).
4. Locate your child's appointment.
5. Use the Join Visit or Details button to proceed.
Tip: It is important that you complete Get Ready which includes the previsit tasks and documents needed.
If you need assistance, call us at (888) 459-4087.
Tips for your visit:
- Have your child present for the visit
- Don’t drive or walk during the visit
- Have your visit from home or a private location to protect your privacy
- Check that your Wi-Fi or cellular signal is strong and stable
- Be sure the room is quiet and well-lit so the doctor can see and hear you
- Don’t eat during the visit
- Give your full attention
- Tell the doctor if you need a note for school or work
Need help?
If you have questions or need technical help, call our support line at (888) 459-4087, or email us at MyChart@nemours.org.