“People here live in the moment,” she says. “I recently had one mom who was called in to work at the last minute.”
Faith in doctors can also be an issue. Some of Candace’s neighbors have family legacies of mistrust in health systems or have been subject to misinformation about vaccines on the radio or social media. “They may have a concern about doctors who don’t look like them,” Candace says. “It’s very important that they get to see that you are part of their world and you don’t live above them.”
Sometimes the problem is as simple as a disconnected phone or a parent’s car trouble that prevents families from keeping appointments. Candace’s job is to sort through all these issues to make sure children get the care they need.
“I tell them it’s okay to go to the doctor, okay to ask questions, and okay to get care for your child,” Candace says. “We’re part of the family is what I usually tell them.”
For Candace, that role is part of her personality. For us, it’s the essence of our mission to go “well beyond medicine."