Paperless Billing
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Nemours Children’s Is Paperless.
Paying Your Bill Is Easier Than Ever.
Nemours uses paperless billing, which means statements are sent via your Nemours Children's MyChart account, not through the mail.
Why paperless?
- More efficient — There’s no delay going back and forth through the mail.
- Better for the environment — The less need for paper, the better.
- Easier — See and pay your bills instantly.
Who does this apply to?
This applies to the parent or guardian who is responsible for paying the balance of a patient’s statement and who also has an active Nemours Children’s MyChart account.
Pay My Bill Online
How to View Your Statement
- Log into Nemours Children’s MyChart.
- Go to Billing and select Account Summary.
- Select View Last Statement.
Prefer Paper Statements?
Here’s how to opt out of paperless billing:
- Log into Nemours Children’s MyChart.
- Go to Billing and select Account Summary.
- Click on Paperless Preferences at the bottom of the page.
- To turn off paperless billing, select the green icon with the check mark. (The check mark will disappear and the icon will turn gray.)
- Select Save Changes.
If you need help, call our Technology Help Desk at (844) 551-1351 or email us.
Frequently Asked Questions
For all users who are responsible for paying the balance of a patient’s account, the standard method of billing will now be paperless. This means statement and billing-related notifications will be sent to you via text or email and no longer through the mail. However, if you prefer paper statements, you can easily log into Nemours Children’s MyChart and change the setting to have paper statements mailed to you.
This applies to any parent or guardian who is responsible for paying the balance of a patient’s statement.
You will receive an email/text message when a new statement is available. To view statement details, you will need to have a Nemours Children’s MyChart account to access the statement.
To sign up for t Nemours Children’s MyChart, download Nemours Children’s MyChart Patient Portal from the Apple App Store or Google Play Store, or visit MyChart.nemours.org on your computer browser, and then select Sign Up.
Only the person responsible for paying the balance can view billing information in Nemours Children’s MyChart without an authorization form. You can reach out for help from inside the MyChart app by going to Billing >I want to see my Child’s billing information Send Us a Request, or you can email us at mychart@nemours.org. Our team will help resolve any issues.
Going back to paper statements is easy. If you would like to receive paper statements by mail, you can update your Paperless Preferences in Nemours Children's MyChart at any time.
- 1. Log in to your Nemours Children's MyChart account.
- 2. Select Billing. This will take you to the Account Summary page.
- 3. Click the Paperless Preferences link at the bottom of the page.
- 4. To turn off paperless billing, select the green icon with the check mark. (The check mark will disappear, and the icon will turn gray.)
- 5. Select Save Changes.
Please note: Billing information is managed through the guarantor's MyChart account, not the child's MyChart account. Changes to Paperless Preferences will apply to all billing accounts associated with your account.
If you need help, email MyChart@nemours.org or call our Technology Help Desk at (844) 551-1351.
Yes, in the Billing section of Nemours Children’s MyChart you can access a downloadable/printable version of your statement. Select View last statement.
Nemours will make multiple attempts to ensure you are aware of your outstanding balance. If these attempts are unsuccessful, we will send a paper statement.
Nemours contracts with outside groups to perform radiology, emergency room, ICU, and hospitalist services. If you have been seen by one of those groups, you will continue to receive paper statements, unless you have made other arrangements with the group who performed the service.