Nemours Specialty Telehealth Is Ready for Your Patients

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Nemours physician holding mobile Nemours CareConnect app.

Nemours Specialty Telehealth Is Ready for Your Patients


If your patients need specialty care, call on us.

Our pediatric specialists are available to see your patients via telehealth on our CareConnect platform. We’ve been using telehealth to treat kids for more than five years and we’ve seen thousands of patients. We can provide high-quality care while your patients remain safely in their homes.

When you refer patients to one of our divisions that offer telehealth, our schedulers will get the family set up in advance for their visit. The scheduler will also let them know if a follow-up visit to one of our specialty care locations or hospital is be necessary when we return to normal operations. When appropriate, based on clinical history and findings from the telehealth visit, we’re placing patients in a scheduling queue for surgery when elective surgeries resume.


Visit Details

If our specialists require any imaging prior to seeing new patients, you will be asked to transmit a report to Nemours so that we can scan it into our EPIC medical record. If you do not have imaging capability, parents may be asked to contact the imaging provider and request images be uploaded to Nemours or obtain a disc and bring it to a follow-up appointment.

At the end of every visit with a Nemours specialist, you will receive a progress note via email, fax or your electronic health record (directly in EPIC or through the NemoursLink portal) within 7 days.

We appreciate everything you do for your patients, and we’re here to help you continue to provide the very best care.


Diagnoses and Exceptions

All Nemours specialties can now see patients via telehealth. Most new patient referrals will be evaluated on a case-by-case basis to determine if a telehealth consultation is appropriate.

For surgical consultations, please see the list below for diagnoses that will be seen via telehealth. Conditions not listed will be scheduled for office visits.

All diagnoses

All diagnoses

All diagnoses

NOTE: For patients with macrocephaly, referring physicians will be asked to send the patient’s growth chart or provide a copy to the family prior to the visit.

  • Eyelid problems (stye, edema, papilloma, ptosis, blepharitis)
  • Blocked tear duct (tearing and/or discharge in infant or toddler)
  • Conjunctivitis (allergic, infectious)

All diagnoses except:

  • New acute burns
  • New wounds
  • Ear molding

NOTE: The following diagnoses can be seen via telehealth, but will also require an in-person visit before surgery can be scheduled:

  • Anything located on the genitals or breast
  • Female patients for breast reduction/gigantomastia
  • Male patients  with gynecomastia, unless the patient has had a recent testicular exam documented by another provider
  • Antenatal urologic conditions
  • Daytime voiding dysfunction
  • Daytime and/or nighttime incontinence
  • Hydronephrosis and other kidney anomalies
  • Recurrent urinary tract infections

If you have questions or concerns about the use of telehealth for specific conditions, please call the phone number for your geography included in the Contact Us section.

Contact Us

Phone access to a Nemours specialist to discuss a specific patient:

 

Delaware Valley
(800) 829-KIDS (5437)

 

Central Florida
(407) 650-7715

 

Northeast Florida
(904) 697-3600

 

Northwest Florida
(850) 505-4700

 

For Your Patients & Families

To use CareConnect, your families simply have to download the free Nemours CareConnect app (links are on the CareConnect page) from the App Store or Google Play, or visit NemoursCareConnect.com from a computer with a camera and microphone.

More resources: