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Privacy & Confidentiality

How Nemours Protects Your Privacy and Rights


The Nemours Foundation is committed to ensure that your information is kept private and confidential. Nemours protects your personal and protected health information as required by state and federal privacy rules and regulations.

Notice of Privacy Practices

Nemours maintains a Notice of Privacy Practices that describes the privacy rights of patients and the ways we may use and share your health information. A copy is available to all patients and families and we encourage you to read the privacy practices and reach out to us if you have any questions about how we use your information.

Partnerships and Collaborating Health Systems

We have entered into joint partnerships with other healthcare providers. Here is a listing of the partnerships and collaborating systems:

  • Partnerships with other health systems
  • Clinically Integrated Networks
    • Delaware Children’s Health Network
    • Women's and Children's Health Alliance

Health Information Exchanges

A Health Information Exchange (HIE) is a way to share our patients' medical information electronically between all healthcare providers participating in the exchange. Authorized healthcare providers participating in the exchange may supply a patient’s medical information, or receive information about a specific patient. We partner with Health Information Exchanges (HIE) to provide electronic access to your health information. Providing this access can reduce the risk of unnecessary services, duplicate services, prevent delays, and improve the overall quality of the care you receive.

How to Report a Privacy Concern


Here are a few of the ways you can escalate privacy issues or just ask questions:

Call Us
Our Privacy hotline phone number is (904) 697-4287 or you can call a member of the Privacy Team directly. If you would like to contact us anonymously, you can call (866) 636-4685 and speak to a 3rd party to protect your confidentiality.

Email Us
Our Privacy Office email is privacy@nemours.org or you can email a member of the Privacy Team directly.

Meet With Us
We love to talk privacy so schedule time for a chat or make a request for a presentation or some education.

Submit It
You can remain anonymous when using the compliance web tool