Family Advisory Council

Nemours Children's Hospital, Lake Nona

At Nemours, “family-centered care” means putting your child and family first in everything we do. To help us make meaningful improvements for all of the children we see and their families, we rely on our family advisory councils to help create new services, streamline our processes, and even weigh in on who we hire and how to build a better place to care for children.

About the Council

About Our Family Advisory Council

Made up of parents, many who have children with chronic or complex health issues, the Family Advisory Council (FAC) provides insight on the features families want most, such as: rooms that feel more like home, new technology to enhance patient/physician communication, more handicapped parking (and RV parking), and no visiting restrictions for families.

But that’s just the beginning. We are active and important in the day-to-day life of Nemours Children's Hospital as we develop and foster partnerships among children, families and providers by:

  • assist in planning, evaluating, and implementing policies, programs,
    and services
  • offer trusted advice and resources for children, families and Associates
  • provide information and education to kids and families
  • assist in staff education and professional development
  • encourage family involvement in hospital committees, task forces and work groups
  • promote the diverse needs of families caring for children with chronic or complex medical conditions
  • engage the community as active, positive hospital ambassadors
Projects & Initiatives

What We Do

Since 2005, the Family Advisory Council has been a partner in developing and enhancing Nemours Children's Hospital's family-centered care. We play key roles advocating, advising, and educating our staff and families on a variety of issues. Some of our group’s most prominent projects were helping to:

  • design many family-friendly features for the hospital to create a comfortable “home away from home” for our patients and families
  • hire key leadership positions and a staff that is committed to family-centered whole-child health care
  • develop truly unique patient care experiences like an Emergency Department with immediate assessment and room assignment — and no waiting room
  • encourage parents to accompany their child all the way into the operating room, and to stay until the anesthetic medication takes effect

We were also honored with the Metro Orlando Economic Development Commission’s William C. Schwartz Industry Innovation Award for our commitment to family-centered health care through our help designing the hospital and interviewing key leadership positions.

Get Involved

Get Involved

Action is sometimes the best medicine for coping with your child’s diagnosis. If you want to meet like-minded, active men and women who are at different milestones in the same journey, please join us.

To get involved with the Family Advisory Council (FAC), you can become a member and/or serve on one of our committees:

  • Membership Committee: Maintains membership, council, and
    committee rosters
  • Family as Faculty Committee: Recruits and trains families to help teach medical students, resident physicians, interns and staff about caring for a child in the hospital — from the family’s perspective
  • Marketing Committee: Promotes council/activities to children and families, as well as the staff and the community

How Can I Join?

FAC members meet at Nemours Children's Hospital monthly on every second Tuesday from 6-8 p.m. If you’re interested in joining the FAC, please fill out the FAC membership form and email Brenda Marin-Rivera.

If you have questions, or are just curious about what we do, feel free to contact one of our managers, Brenda Marin-Rivera at (407) 567-4796 or Rose Carrion at (904) 476-5540.

But you don’t have to be a member to serve on a committee or participate in a project. Contact us and we’ll be happy to find a perfect place for you.

Contact Us

Brenda Marin-Rivera, LCSW

Manager, Patient & Family Services
Department of Patient Care Services
Nemours Children's Hospital, Lake Nona
Phone: (407) 567- 4796

Rose Carrion, BSH

Manager, Patient Experience
Department of Patient Experience
Nemours Children's Health System
Phone: (904) 476-5540

Family Advisory Council

Nemours Children's Hospital
Meets every 2nd Tuesday from 6-8 p.m.