We believe that beyond quality medical treatment, successful health care relies on recognizing the impact an illness can have on your family, communicating effectively with your health care team, and taking advantage of available services. Our social workers help you with all of this and more at Nemours Children's Hospital and at our downtown specialty care in Orlando.
How We Help
Social workers and mental health counselors provide compassionate, professional and culturally-sensitive assistance to help children and families cope with illness, injury and disability. We help you deal with your child’s course of care and relieve your family’s stress as much as possible. It’s our job to anticipate your every need and provide your family with emotional support, counseling and resource assistance during your stay — and beyond.
Services We Provide
In addition to offering emotional support, our social workers can help coordinate the health care your child receives to make it as easy as possible for you. We can also facilitate improvements your child might need at school or at home, to solve and cope with problems in their everyday lives, and generally make things easier and less scary or overwhelming — especially for families of kids with chronic and/or serious illnesses.
We can help your family understand the impact serious illness or injury can have on daily living by providing talk therapy and coping strategies, offering bereavement counseling and fostering family involvement in your child’s medical care.
We’re here to support your family and help you cope with trauma, death or a life-threatening/serious diagnosis by orienting you with the hospital and our services, mobilizing your support system and providing end-of-life assistance. In cases of child abuse or domestic violence, we can help coordinate safe discharge with outside agencies.
Your social worker can aid in securing emergency assistance, identifying state and federal programs, and accessing nonprofit services as needed. We also provide ongoing needs assessment, service coordination, information and referrals, consultation regarding custody and consent issues, and transition to adult care for kids with chronic conditions and complex illnesses.
We’ll help coordinate access to community services with local agencies, schools, and insurance companies, and help you understand your health care rights and responsibilities. As advocates we serve as board members of local non-profit organizations, tirelessly working to impact government policies and promote public awareness about pediatric health care issues.
Social workers also create and assist onsite support groups for parents and youth.
Our Social Work Teams in Orlando
Our social workers and mental health counselors will do whatever it takes to improve the emotional well-being of your child and your family. We’re specially trained to assess the overall psychosocial functioning of patients and families — and we’re assigned to specific areas of medicine and specific children, so we’re familiar with what you’re going through.
Coping With Complex Illnesses
For information about coping with a chronic or complex medical diagnosis, check out these articles from KidsHealth.org.
Coping With the Loss of a Child
Nemours Children's Hospital, Lake Nona
Patient- & Family-Centered Care
Phone: (407) 567-4765
Nemours Children’s Specialty Care, Downtown Orlando & Lake Mary
Monday–Friday: 8 a.m. to 5 p.m.
Phone: (407) 650-7455
Fax: (407) 650-7416