Student Health Collaboration

Nemours is making it easier for school nurses who work in Delaware Public Schools to be a part of your child's care team. With parental consent, school nurses are able to access school-age patients' electronic health records. Learn More »

Online Medical Records

MyNemours is your free, personal access to select areas of your child's medical record, including test results. It’s also your key to direct, confidential electronic communication with your child’s Nemours medical providers.

With MyNemours you can:
  • request an appointment
  • renew prescriptions
  • communicate with your child's medical provider
  • view and print select medical information like your child's growth chart or immunization record
  • manage health care information using your computer, iPhone or Android mobile device

How to Sign Up

A parent (or legal guardian) can sign up for MyNemours to gain online access to portions of your child's medical record.

What You'll Need
  • internet connection with an updated browser (Internet Explorer)
  • a valid email address
  • an activation code from participating provider
How Do I Get an Activation Code?

Nemours registration staff can create your MyNemours account during your next visit. Or, you can Request an Activation Code online, provide the neccessay information and receive an activation code via email within 3 days.

Once your account has been created, you will use the activation code to create your MyNemours user name, password and security questions below. The activation code will expire within 60 days.

Get Started with MyNemours

Create Your MyNemours Account »

Note: You will first need an activation code to create an account.


To access MyNemours on your iPhone or Android, just download the MyChart app and select "Nemours."

MyChart for iPhone »
MyChart for Android »

Frequently Asked Questions

 
Who can use MyNemours?
MyNemours is only available to patients and their parents or legal guardians.

Each user has a personal MyNemours account with a unique ID number and password, which means a family could have three different accounts (for you, your child and your spouse), with three different passwords.

Nemours requires proof of guardianship in the medical record for access to be granted to the Legal Guardian. This can be the Delaware Care Giver form or appropriate court documentation.

  • Parents and Legal Guardians can have access to their child's medical record when the child is under 18. When the child is between the ages of 12 and 17, certain aspects of the medical record are no longer viewable. This is because federal and state law require us to protect certain aspects of an adolescent's medical record.
  • At age 18, your child is legally an adult and MyNemours access for the parent will automatically terminate.
  • Patients can access their own MyNemours account at any age.

Parents, Legal Guardians and Patients can grant access to MyNemours for other individuals by filling out the "Authorization to Disclose PHI to a Name Individual via MyNemours." This form is available at Nemours and must be filled out in person.

 
I have multiple children. Will I need an activation code for each child?

No, you will have one MyNemours account and will be able to access each of your children's information within that MyNemours account.

 
My child is over the age of 18 and is still seen by Nemours. Can I have access to MyNemours?

An adult patient can fill out the "Authorization to Disclose PHI to a Named Individual via MyNemours" form to grant the parent continued access. This must be done in person. If your adult child is of Diminished Capacity, please speak to your child's provider regarding continued access.

 
Is it private?

MyNemours is owned and operated by Nemours and we do everything we can to ensure confidentiality.

MyNemours is:

Your name and email address are treated with the same care and privacy as your child’s medical records, and will never be sold or leased by Nemours. For more information, please read about our privacy practices.

Notice of Privacy Practices (PDF) English | Spanish

 
What can I do with MyNemours?

When you bring your child for a visit to a Nemours pediatric hospital, specialty clinic or primary care office anywhere in the U.S., the encounter is automatically recorded in our secure electronic medical record system.

MyNemours online medical record access allows you to:
  • Collaborate with your child’s medical team. Ask questions about a test result, request appointments and prescription refills, provide updates on your child’s health status, and receive feedback within 3 days. Please note: MyNemours is not intended for emergency or urgent situations. If you have an immediate concern call your child’s doctor or, in the event of an emergency, dial 911.
  • View your child’s imaging and lab results. Review certain results like blood work and imaging studies. MyNemours will display results 4 days after Nemours have received the final result. 
  • Access your child’s health summary. Browse, download and print parts of your child’s medical information, like letters, immunizations, and growth charts. Use these documents for your personal records or to share with other care providers.
  • Browse KidsHealth, America’s most trusted source for pediatric health information. Read personalized information about your child’s medical condition, relevant health and wellness topics, checklists, videos and much more, all written in a personable, easy-to-understand format.
 
Can I view the physician's notes from my child's appointment?

A provider's note is not viewable via MyNemours. However, you can see the ecounter diagnosis, vitals, patient instructions, follow-up instructions and orders that were placed during a visit. This is found in the Past Appointments section.

 
How soon should I expect a response to the message I sent to my child's provider via MyNemours?

You can expect a reply to MyNemours messages within 3 business days. MyNemours should not be used for urgent requests. Please call your child's provider for urgent matters, or call 911 in the event of a medical emergency.

 
Can I schedule appointments online?

You can request an appointment with your chld's provider in the "Request an Appointment" section of MyNemours.

Nemours is working towards allowing parents to schedule their own appointments online, we call this Direct Scheduling. The "Schedule an Appointment" section will show you the departments currently using Direct Scheduling.

 
Can I print from within MyNemours?

Yes, you will find a printer icon in the upper right corner of the page in most areas of MyNemours. This allows you to print things like the immunization record, upcoming appointment information and the Wallet Card.

 
I don't see my child's medications and can't find where to request a prescription refill.

If your child is between the ages of 12 and 17, certain aspects of the medical record are protected by federal and state laws. Please speak to your child's provider regarding access to this information. You can also use the "Get Medical Advice" message to request your child's medication refill.

 
I have forgotten my user name and password. What do I do?

You can use the "Forgot MyNemours User Name" link on the MyNemours Sign In page to retrieve the login ID. You will be required to enter your first name, last name, email address and date of birth. This information must match your MyNemours account information. Once entered, the system will send an email with your current MyNemours user name.

If you have forgotten your password, use the "Forgot Password" link on the MyNemours Sign In page to reset the password. You will supply your MyNemours user name, date of birth and email address. This information must match your MyNemours account. Once entered, you will be able to reset the password.

 
Where can I get help?
Contact MyNemours technical support if you have:
  • technical problems
  • enrollment status questions
  • problems with your activation code
  • forgotten your security question

Helpful Tips Before You Call

  • MyNemours is not intended for emergency or urgent situations. If you have an immediate concern, call your child’s doctor or, if it’s an emergency, dial 911.
  • Your child’s physicians manage the medical summary information on MyNemours. If you believe there is an error in your child’s medical record, please submit a Request for Amendment to the doctor’s office where your child received care.
  • Not all test results can be accessed online. In some cases, your physician may want to share this information with your family in person. If you have questions about a test, please send your provider a "Get Medical Advice" message via MyNemours or call your child's physician.

Contact MyNemours Technical Support

(877) 696-3668
Monday–Friday, 8 a.m. to 4:30 p.m.
mynemours@nemours.org

Contact MyNemours

MyNemours Technical Support

(877) 696-3668
mynemours@nemours.org