International Medicine Program, Delaware

To schedule an appointment, we need your child’s medical records. Here are the key things to know:

• Your child’s records must be translated into English before we can proceed with scheduling an appointment. 
• You can send medical records to Nemours via email, FedEx, postal service or even fax.
  • Email: IMinfo@nemours.org
  • Fax: +1 (302) 298-8986
  • Postal Address:
    Attention: International Medicine Program Office
    1600 Rockland Road, Wilmington, DE 19803 USA
• Medical record translation is a patient’s responsibility. You can send us records already translated, or we can arrange to send it out for translation at your cost.  
• Medical records are protected by HIPAA privacy laws in the United States.

What is the cost estimate?

Once you have completed your form and submitted your medical records, we will provide you with a cost estimate.  

• We’ll provide this estimate at no charge.
• Our estimate is based on the personalized treatment for your child’s conditions. 
• It’s an informed guess of what your child’s treatment will cost, but isn’t a guarantee.
• We’ll email you the estimate, with a deadline for accepting or rejecting the offer.

Does Nemours Children's accept international health insurance?

Nemours accepts some international health insurance providers. Once you have completed your contact form, a member of our international medicine team will work with you to verify your international health insurance provider.

What payment methods do you accept?

We’ll make initial payment arrangements with you once you accept the cost estimate and your appointments are scheduled. 

After your child’s treatment, you will have an exit meeting with a financial specialist. A financial specialist is someone from Nemours who will review the costs and charges. In this exit meeting, you can ask questions and confirm payment methods. 

You can pay for your child’s treatment with:

• Cash (USD)
• Credit cards
• Wire transfers 
• Other methods you can discuss with your financial specialist

How can I pay my bill?

Visit this page to pay your bill

How can I contact someone at Nemours Children's about financial services?

For questions about financial services, please call +1 (302) 651-4993 or email IMinfo@nemours.org.