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Nemours Children's Services at Your Local Hospital

Nemours providers care for children in many settings, including collaborating hospitals. If your child is seen at a hospital that collaborates with Nemours in Pennsylvania, New Jersey, Delaware or Florida, they may be cared for by a Nemours provider.

Understanding Billing

After your child’s care, Nemours will bill your insurance if you have coverage. We may contact you to check your current insurance information. Depending on your coverage and how much your insurance pays, you may also receive a bill directly from Nemours.

  • Did you get a bill? Bills for care provided at collaborating hospitals are mailed from Nemours Children’s Health, P.O. Box 530253, Atlanta, GA.
  • Billing question or need to provide insurance information? Call the Nemours Billing Customer Service line at (866) 390-3610.
  • Worried about paying your bill? Call the Nemours Family Financial Advocates to learn more about financial assistance at (844) 551-2065.

New Baby? Add Them to Your Health Insurance

  • Contact your insurance as soon as possible. Call within the first 2 weeks of birth. Your insurance company will not automatically enroll your newborn on your plan to pay for care.
  • You don’t need to wait for your baby’s social security card or official birth certificate to add your newborn to your insurance or Medicaid.
  • Confirm the spelling of your child’s legal name on all documents — very important.
  • Ask about exclusions. State guidelines vary on coverage for a newborn’s first 30 days so confirm with your insurance what is needed for your newborn. Note: a grandparent’s insurance may not cover a grandchild (if the baby’s mother is on her parent’s insurance) so you may need other options.
  • Insurance through your workplace? Contact both your employer’s Human Resource department and insurance company(s) to get benefits for your newborn.

How to Enroll Your Child in Medicaid

Medicaid offers medical coverage for eligible children and families. Each state sets its own eligibility requirements and benefits.

Contact your state’s services office for more information:

Uninsured?

Contact the Nemours Family Financial Advocates Program

If you can’t afford private health insurance, and you don’t qualify for state or federal government health care programs, you might be eligible for Nemours-funded financial support.

Contact our team to find if you qualify.

Monday-Friday, 8 a.m. to 4:30 p.m.

(844) 551-2065

No Surprises Act

"Surprise billing" is an unexpected balance bill. This can happen when you can’t control who is involved in your care or your child’s care — such as when you or your child have an emergency, or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

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Small girl in a hospital gown and bed talks to healthcare provider who stands at her bedside dressed in scrubs and cap